Compassionate Behavioral Health Customer Service Representative – Remote, Full‑Time, 9:30 am – 6:00 pm EST – Join brighthush’s Innovative Health Advocacy Team

About brighthush

At brighthush, we’re redefining the future of health by creating a world where every individual has access to personalized, compassionate, and convenient care. Our mission is to simplify the health experience for people, families, and communities, one interaction at a time. We believe that health is a shared journey, and that every member deserves a partner who listens, understands, and empowers them to make informed decisions. If you’re passionate about mental wellness, thrive in a fast‑paced environment, and want to make a tangible difference, brighthush is the place for you.

Why Join brighthush?

• Impact at Scale: Every call you handle helps a member navigate their health journey, ensuring they receive the right care, resources, and support.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, collaborative team.
• Growth & Development: Access to continuous learning, mentorship, and clear career pathways within the behavioral health and broader health ecosystem.
• Inclusive Culture: A workplace that celebrates diversity, fosters belonging, and values every colleague’s unique perspective.
• Competitive Compensation & Benefits: A comprehensive package that supports your physical, emotional, and financial well‑being.

Position Summary

As a Compassionate Behavioral Health Customer Service Representative at brighthush, you will serve as the first line of support for our members. You’ll guide them through benefit plans, clarify claims, and connect them with the right resources—all while embodying brighthush’s core values of empathy, accountability, and safety. Your role is pivotal in ensuring members feel heard, understood, and empowered to take charge of their health.

Key Responsibilities

• Handle inbound calls from members, quickly identifying the most effective solutions to their questions.
• Build genuine emotional connections by actively listening, empathizing, and engaging members in a supportive dialogue.
• Maintain accurate member records within the integrated member management system.
• Provide clear, concise explanations of benefits, coverage, and claim processes.
• Review claim histories to track benefit maximums, deductibles, and coinsurance levels.
• Educate members on their rights and responsibilities in accordance with plan sponsor contracts.
• Send outbound emails and follow‑up communications as needed.
• Troubleshoot issues, deescalate conflicts, and resolve complaints with professionalism.
• Escalate complex queries to appropriate specialists or supervisors when necessary.
• Collaborate with the customer service team to share best practices, solutions, and process improvements.
• Consistently demonstrate brighthush’s core values in every interaction.

Essential Qualifications

• 1–3 years of call center or customer service experience, preferably in a health‑related environment.
• Proficiency with IP phones, customer relationship management (CRM) systems, word processing, databases, and email/chat platforms.
• Strong time‑management skills to promptly respond to calls, emails, and chat messages.
• Excellent active listening and communication skills, especially when dealing with upset or distressed members.
• Ability to work independently in a private, distraction‑free workspace with a reliable Ethernet connection.
• Availability to work Monday‑Friday, 9:30 am – 6:00 pm EST.

Preferred Qualifications

• Background in mental health or human services.
• 1–3 years of healthcare experience.
• Bilingual or multilingual abilities.
• Experience working remotely in a home‑based role.
• Associate’s degree or higher.

Skills & Competencies

• Empathy & Compassion: Ability to connect with members on a personal level and provide supportive guidance.
• Problem‑Solving: Quickly assess situations, identify root causes, and implement effective solutions.
• Technical Proficiency: Comfortable navigating multiple digital platforms and troubleshooting basic technical issues.
• Adaptability: Thrive in a dynamic environment with evolving policies, procedures, and member needs.
• Team Collaboration: Work seamlessly with cross‑functional teams to enhance member experience.
• Compliance Awareness: Understand and adhere to regulatory guidelines governing member data and privacy.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and unlocking potential. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous training programs focused on behavioral health, claims processing, and regulatory compliance.
• Mentorship from seasoned professionals in the health advocacy space.
• Clear pathways to advance into senior support roles, team leadership, or specialized behavioral health positions.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with organizational objectives.
• Opportunities to participate in cross‑departmental projects that shape the future of member care.

Work Environment & Culture

brighthush fosters a culture where every colleague feels valued, heard, and empowered. Our remote work model is built on trust, accountability, and open communication. We celebrate diversity, encourage innovation, and prioritize mental and physical well‑being through:

• Weekly virtual coffee chats and team huddles.
• Access to mental health resources and counseling services.
• Flexible scheduling options to support work‑life balance.
• Recognition programs that highlight outstanding contributions.

Compensation & Benefits

Base Pay: Competitive hourly rate ranging from $17.00 to $31.30, commensurate with experience, education, and geographic location.

Bonus & Incentives: Eligibility for brighthush bonus, commission, or short‑term incentive programs.

Benefits Package: Comprehensive coverage including medical, dental, and vision plans; paid time off; retirement savings options; wellness programs; and additional resources tailored to your needs.

Additional Perks: Remote work stipend, technology allowance, and access to a digital wellness toolkit.

How to Apply

Ready to make a difference? Join brighthush’s dedicated team of health advocates and help simplify the health experience for millions. Submit your application through our careers portal or click the link below to start your journey with us.

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Closing Statement

At brighthush, we’re building more than a company—we’re building a community of compassionate professionals who believe that every member deserves a partner in their health journey. If you’re ready to bring your empathy, expertise, and enthusiasm to a role that matters, we invite you to apply today. Together, we can transform the way people experience health, one conversation at a time.