Dynamic Customer Success Manager – AI‑Driven Patent Intelligence & Global IP Solutions

About brighthush

brighthush is a trailblazing, full‑lifecycle intellectual property platform that blends deep technical expertise with strategic litigation insight. Since our founding in 2018, we have empowered leading corporations, global law firms, and patent investors across software, telecommunications, semiconductor, and emerging technology sectors to navigate the most complex IP challenges with confidence and speed. Our flagship AI‑powered patent intelligence platform—brighthush—transforms portfolio analysis from a months‑long endeavor into a minutes‑long, actionable insight, enabling clients to move from discovery to decision in record time.

With a team of more than 150 seasoned consultants and over 100 technical experts, brighthush has analyzed 100,000+ patents, tested 1,200+ products, and helped clients secure over $200 million in IP financing. Our work has generated more than $3.5 billion in verdicts, settlements, and cost savings worldwide. Recognized by industry leaders—three of our executives named in the IAM Strategy 300 and brighthush ranked #14 in Vault’s 2026 Top Consulting Asia‑Pacific list—our reputation for excellence is matched only by our commitment to innovation and client success.

We are headquartered in Austin, Texas, but our culture is truly global. Our remote‑first model empowers teams across the United States to collaborate seamlessly, share knowledge, and deliver world‑class service to clients around the globe.

Why Join brighthush?

• Impact at Scale: You’ll be the bridge between cutting‑edge AI technology and the legal and corporate teams that rely on it to protect and monetize their intellectual property.
• Fast‑Paced Growth: brighthush is expanding rapidly—our client base now exceeds 200 worldwide, and we’re on track to double that number in the next 12 months.
• Career Development: We champion merit‑based promotions, continuous learning, and mentorship. Whether you’re a seasoned pre‑sales professional or a rising star in customer success, you’ll find clear pathways to advance your career.
• Inclusive Culture: Diversity, equity, and inclusion are woven into every aspect of our organization—from hiring to day‑to‑day collaboration. We celebrate different perspectives and encourage every team member to bring their authentic self to work.
• Competitive Compensation & Benefits: A comprehensive benefits package, flexible work arrangements, and a culture that values work‑life harmony.

Role Overview

As a Customer Success Manager at brighthush, you will be the face of our AI‑driven patent intelligence platform, delivering live demos, conducting discovery sessions, and guiding new customers through onboarding. Your energy, confidence, and deep understanding of IP workflows will help convert inbound interest into long‑term partnerships with law firms, corporate IP teams, and patent investors.

Key Responsibilities

• Live Product Demos & Discovery:
  • Deliver tailored, high‑impact demos of the brighthush platform to prospective clients on short notice.
  • Run discovery sessions to uncover each prospect’s workflows, priorities, and decision criteria.
  • Showcase how brighthush solves real patent and IP challenges that matter to attorneys, IP counsel, investors, and executives.
  • Adapt demo content to diverse audiences—technical teams, legal professionals, and senior leadership.
• Objection Handling & Deal Support:
  • Address product, workflow, and value questions with confidence during live conversations.
  • Navigate objections and steer discussions toward clear next steps.
  • Collaborate closely with Sales to advance opportunities and close deals.
  • Support pilot programs by demoing and onboarding pilot users while Sales retains ownership of the pilot.
• Customer Onboarding:
  • Lead onboarding for new customers, ensuring they start using the brighthush platform quickly and confidently.
  • Walk customers through setup, core workflows, and best practices.
  • Transition customers smoothly to the account team with a clear handoff of goals, stakeholders, and next steps.
• Demo Materials & Knowledge Sharing:
  • Create and refine demo scripts, talk tracks, and objection‑handling guides.
  • Share insights and common objections with the GTM Leader and Product teams to improve the overall customer experience.
  • Help teammates deliver brighthush demos consistently and effectively.

What You’ll Achieve

• First 30 Days: Master the brighthush platform, understand our clients’ core IP workflows, and shadow demos to learn best practices.
• First 60 Days: Deliver demos independently, respond to incoming demo requests promptly, and lead onboarding for new customers.
• First 90 Days: Consistently move demos to clear next steps with Sales, onboard new customers, and deliver a reusable demo script and objection‑handling guide.

Essential Qualifications

• 3–5 years of experience in a customer‑facing software role (customer success, onboarding, pre‑sales, solutions consulting, or product specialist).
• Delivered 100+ live product demos to business or professional buyers.
• Experience at a patent, IP technology, or legal technology company.
• Proven ability to run discovery, handle objections, and move prospects to next steps.
• Experience onboarding new customers onto a software product.
• Strong presence, energy, and communication skills in live conversations.
• Availability to support demos on short notice during business hours.
• Willingness to travel 10–15% for customer meetings, internal sessions, and industry events.

Preferred Qualifications

• Experience demoing AI, analytics, or data‑driven products.
• Familiarity with patent and IP workflows (prior art search, patent landscaping, portfolio analysis, litigation support).
• Technical, engineering, or legal background (patent agent, engineering degree, JD).
• Experience with Salesforce or HubSpot.

Skills & Competencies

• Exceptional verbal and written communication.
• Strategic thinking and problem‑solving.
• Customer‑centric mindset with a passion for delivering value.
• Adaptability to fast‑changing environments and short‑notice requests.
• Strong collaboration skills—able to work cross‑functionally with Sales, Product, and Engineering.
• Proficiency in using CRM systems and demo tools.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. We offer:

• Mentorship from senior leaders and subject‑matter experts.
• Access to industry conferences, webinars, and training programs.
• Internal mobility across product, sales, and consulting tracks.
• Clear performance‑based promotion pathways.

Work Environment & Culture

Our remote‑first model means you can work from anywhere in the United States while staying connected to a vibrant, collaborative team. We value autonomy, but also provide structured support through:

• Weekly team huddles and cross‑functional syncs.
• Quarterly learning sessions on IP trends, AI advancements, and customer success best practices.
• Open‑door communication channels with leadership.

Compensation & Benefits

• Base Salary: $90,000 – $115,000 per year (competitive, location‑agnostic).
• Bonus & Incentives: Performance‑based bonuses tied to demo success, customer onboarding metrics, and overall sales pipeline contribution.
• Health & Well‑Being: Comprehensive medical, dental, and vision coverage with significant company contributions.
• Retirement: 401(k) plan with employer matching.
• Paid Time Off: Accrued PTO, company holidays, and floating holidays.
• Wellness Support: Dedicated wellness leave, paid leave for life events, and mental health resources.
• Professional Development: Reimbursement for certifications, courses, and conference attendance.
• Flexibility: Remote‑first work model with flexible hours.

How to Apply

Ready to bring your demo expertise to a company that’s redefining IP technology? Submit your application through the brighthush careers page at brighthush.com/careers. We’ll review your application promptly and reach out if your experience aligns with our needs.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic.

Application Deadline

Applications will be accepted through November 25, 2026.

Contact

If you need a reasonable accommodation to complete the application or interview process, please email [email protected].

Apply Now

Join brighthush and help shape the future of intellectual property. .