Remote Customer Service Support Representative – Healthcare Diagnostics – HIPAA Compliant – 20+ Hours – brighthush

About brighthush and the Future of Healthcare

brighthush is a global leader in laboratory services and drug development solutions, dedicated to empowering healthcare providers, researchers, and patients with the insights they need to make confident, life‑changing decisions. By harnessing cutting‑edge science, data analytics, and intelligent digital solutions, brighthush is reshaping diagnostics and accelerating innovation across the entire healthcare ecosystem. Our mission is simple yet profound: improve health and improve lives.

As a remote Customer Service Support Representative, you will be at the frontline of this mission, connecting patients, clinicians, and internal teams to the world‑class services that brighthush delivers. Your work will directly influence patient outcomes, streamline laboratory workflows, and elevate the overall experience for every stakeholder in our network.

Key Responsibilities

• Serve as the primary liaison between brighthush, customers, and patients, ensuring clear, timely communication.
• Maintain a deep understanding of laboratory operations across all departments, enabling you to provide accurate, context‑rich support.
• Resolve routine and complex requests using internal systems, procedures, and best practices.
• Communicate professionally with both internal and external customers, demonstrating empathy and clarity.
• Clarify and confirm customer needs to deliver tailored solutions that exceed expectations.
• Meet or surpass productivity, quality, and service standards set by brighthush.
• Identify root causes of recurring issues and collaborate with cross‑functional teams to implement preventive measures.
• Effectively multitask across multiple systems, ensuring no detail is overlooked.
• Research and resolve complex inquiries using advanced databases and knowledge bases.
• Review test forms for accuracy, correcting discrepancies in accordance with standard operating procedures.
• Support continuous improvement initiatives aimed at enhancing customer satisfaction and operational performance.
• Maintain accurate, HIPAA‑compliant records and CRM data, safeguarding patient privacy at all times.
• Troubleshoot basic technical issues to minimize disruptions and maintain service continuity.
• Participate in activities designed to improve customer satisfaction and overall business performance.

Essential Qualifications

• High school diploma or GED equivalent.
• Minimum of 2 years’ experience in a customer service role.
• At least 1 year of experience in a contact center or call center environment.
• Reliable high‑speed internet connection (minimum 50 Mbps download).
• Proficiency with Microsoft Office, Salesforce, Verint, or similar CRM platforms.
• Strong computer skills, including multitasking across systems and typing proficiency.
• Excellent verbal and written communication skills with active listening abilities.
• Ability to troubleshoot and resolve basic technical issues independently.
• Strong critical thinking, problem‑solving, and organizational skills.
• Professional demeanor and a customer‑centric mindset.
• Experience with Laboratory Information Systems (LIS) is highly desirable.
• Knowledge of medical terminology used in a clinical setting.

Preferred Qualifications

• Associate degree or higher.
• Experience in a medical or healthcare environment (e.g., physician’s office, hospital, or laboratory).
• Prior exposure to HIPAA compliance and data privacy regulations.
• Experience with advanced data analytics or diagnostic testing workflows.

Skills & Competencies for Success

• Customer‑First Attitude: Passion for delivering exceptional service and a genuine desire to help patients and clinicians.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic issues.
• Communication Excellence: Clear, concise, and empathetic communication in both written and verbal formats.
• Problem‑Solving: Ability to analyze complex situations, identify root causes, and propose effective solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities.
• Team Collaboration: Work seamlessly with cross‑functional teams to achieve shared goals.
• Time Management: Prioritize tasks efficiently while maintaining high quality standards.

Career Growth & Learning Opportunities

At brighthush, we believe that every employee’s growth fuels our collective success. As a Customer Service Support Representative, you will:

• Gain exposure to the full spectrum of laboratory operations, from specimen collection to result delivery.
• Participate in ongoing training programs covering advanced diagnostics, data analytics, and regulatory compliance.
• Earn certifications in HIPAA compliance, customer service excellence, and laboratory information systems.
• Advance into specialized roles such as Technical Support Specialist, Quality Assurance Analyst, or Customer Success Manager.
• Benefit from mentorship programs that pair you with experienced leaders in the diagnostics field.

Work Environment & Culture at brighthush

Our remote work model empowers you to balance professional responsibilities with personal life. You will enjoy:

• Flexible scheduling (Monday‑Friday with alternating weekends) that accommodates your lifestyle.
• A supportive, inclusive culture that values diversity, equity, and belonging.
• Access to a robust digital collaboration platform, ensuring seamless communication with colleagues worldwide.
• Regular virtual team‑building events and wellness initiatives.
• A culture of continuous improvement, where your ideas are heard and implemented.

Compensation & Benefits

Competitive hourly rate: $17.75 – $23.00 per hour, commensurate with experience and qualifications.

Benefits for employees scheduled to work 20+ hours per week include:

• Medical, Dental, and Vision insurance plans.
• Life insurance and Short‑Term / Long‑Term Disability coverage.
• 401(k) retirement plan with company match.
• Paid Time Off (PTO) and Flexible Time Off (FTO) options.
• Tuition reimbursement for approved courses and certifications.
• Employee Stock Purchase Plan (ESPP).

Part‑time, casual, intern, and temporary employees are eligible for the 401(k) plan and may receive additional benefits based on hours worked.

Application Window & How to Apply

The application deadline is October 31, 2026. To apply, click the link below and submit your resume and cover letter. We encourage you to highlight any relevant experience in healthcare, customer service, or laboratory environments.

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Equal Opportunity Employer

brighthush is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.

Accessibility & Support

If you require assistance with our online application tools or need accommodations due to a disability, please visit our accessibility site or contact brighthush Accessibility at [email protected]. We are committed to ensuring a smooth application experience for everyone.

Join brighthush – Make a Real Difference

Are you ready to bring your customer service expertise to a company that is redefining healthcare diagnostics? Do you want to work remotely, grow professionally, and contribute to life‑saving solutions? If so, we invite you to apply today and become part of the brighthush team. Together, we can improve health and improve lives.