Compassionate Billing Customer Service Representative – High‑Volume Call Center Specialist with Healthcare Claims Expertise

Job Description

Join brighthush as a Billing Customer Service Representative and become the trusted voice that helps members navigate their health care plans with confidence and clarity. In this role, you’ll blend empathy with analytical skill to resolve complex billing inquiries, ensuring every caller leaves the conversation informed and satisfied.

Why brighthush?

brighthush is a forward‑thinking health care solutions provider dedicated to simplifying the patient experience. Our mission is to empower individuals to make informed health decisions by delivering accurate, timely billing information and support. With a culture rooted in collaboration, continuous learning, and a genuine commitment to service, brighthush offers a workplace where your compassion and expertise can thrive.

Key Responsibilities

• Handle a high volume of inbound calls (up to 70 per day) from patients and their representatives, providing clear, concise billing information.
• Translate complex medical terminology and billing processes into easy‑to‑understand explanations.
• Research, troubleshoot, and resolve intricate billing issues and customer complaints, ensuring full resolution and documentation.
• Navigate the brighthush Billing System and related applications with proficiency, updating records accurately.
• Maintain a detailed tracking log of all patient contacts, ensuring compliance with internal standards and regulatory requirements.
• Participate in ongoing training and development programs to stay current on industry best practices and system updates.
• Collaborate with cross‑functional teams (claims, finance, compliance) to address escalated issues and improve service processes.
• Adhere to HIPAA regulations and all company policies regarding data privacy and security.
• Perform additional projects or tasks as needed to support business objectives and operational efficiency.

Essential Qualifications

• Minimum of 1 year of experience in a call center environment handling high‑volume inbound calls.
• At least 1 year of experience in a medical office or health care setting, analyzing and resolving patient billing concerns.
• Strong understanding of health care claims billing, finance, and eligibility processes.
• Exceptional ability to simplify complex information and communicate it in a step‑by‑step manner.
• Proficiency with Windows PC applications and a demonstrated aptitude for learning new, complex computer systems.
• Availability to work full‑time, Monday‑Friday, 8.30 AM–8.00 PM ET, with flexibility for occasional overtime.
• Commitment to full‑time attendance during the training period with zero absences.
• Strong independent work ethic, accountability, and self‑motivation.
• Excellent listening skills, empathy, and the ability to build rapport quickly with diverse callers.
• Conflict management skills, capable of de‑escalating stressful situations and turning challenges into positive outcomes.
• Minimum age 18, high‑school graduate or GED.

Preferred Qualifications

• Bi‑lingual proficiency in English and Spanish.
• Experience with billing software similar to the brighthush Billing System.
• Knowledge of health care regulations beyond HIPAA, such as HITECH or state‑specific privacy laws.

Skills & Competencies

• Customer‑centric mindset with a passion for helping people.
• Strong analytical and problem‑solving abilities.
• Excellent verbal and written communication skills.
• Time‑management and organizational skills to handle multiple tasks simultaneously.
• Adaptability to changing processes, technologies, and customer needs.
• Team player who thrives in a collaborative, fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Billing Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on new billing regulations, system updates, and customer service best practices.
• Clear career pathways to roles such as Billing Analyst, Claims Processor, or Team Lead.
• Opportunities to cross‑train in related areas like collections, compliance, or quality assurance.
• Support for professional certifications (e.g., Certified Medical Reimbursement Specialist) through tuition assistance.

Work Environment & Company Culture

brighthush fosters a supportive, inclusive workplace where every team member feels valued. Our culture is built on:

• Open communication and transparency from leadership.
• Recognition of individual and team achievements.
• Flexibility to balance work and personal life, especially with our remote‑friendly options.
• Commitment to diversity, equity, and inclusion, ensuring a welcoming environment for all.
• Regular team events, wellness challenges, and community outreach initiatives.

Compensation & Benefits

We offer a competitive hourly rate starting at $17.20, with the potential for performance‑based bonuses. In addition to your base pay, you’ll enjoy a comprehensive benefits package designed to support your physical, financial, and developmental well‑being:

• Immediate medical, dental, and vision coverage for full‑time employees (30+ hours).
• brighthush Wellness Blueprint – a no‑cost annual health assessment program.
• brighthush MindCare – mental health support and counseling services.
• Paid vacation, sick leave, and flexible time off.
• 6 paid holidays plus a “MyDay” personal day.
• brighthush Financial Coaching – personalized financial planning and services.
• 401(k) plan with company match up to 5% after 12 months of service.
• brighthush Employee Stock Purchase Plan.
• Life and disability insurance with optional buy‑up.
• Flexible Spending Accounts for health and dependent care.
• Matching gift program to support charitable causes.
• brighthush Education Program – tuition assistance for approved courses and certifications.
• Ongoing professional development and leadership training.

How to Apply

If you’re ready to bring your compassion, analytical mind, and dedication to a company that values your growth, we encourage you to apply today. Join brighthush and help transform the way patients experience health care billing.

Apply Now –