Compassionate Customer Service Representative – Sleep Coaching & Medical Equipment Support – Remote, Full‑Time – Join brighthush’s Innovative Healthcare Team

About brighthush

brighthush is a trailblazer in the home medical equipment industry, delivering high‑quality products and personalized clinical support to patients across the United States since 1995. Our mission is simple yet powerful: to empower individuals to live healthier, more comfortable lives by providing the tools and guidance they need to manage chronic conditions and improve sleep quality. With a focus on innovation, patient‑centric care, and a culture of continuous learning, brighthush has earned a reputation for excellence and reliability in a rapidly evolving healthcare landscape.

As a global leader, we combine cutting‑edge technology with compassionate human touch. Our team of dedicated professionals works collaboratively to design, distribute, and support a wide range of medical equipment—from CPAP machines and oxygen concentrators to mobility aids and sleep‑tracking devices. We pride ourselves on fostering an inclusive, dynamic, and supportive work environment where every employee can thrive, grow, and make a tangible difference in patients’ lives.

Why Join brighthush?

• Impactful Work: Every interaction you have helps patients achieve better sleep, improved health outcomes, and a higher quality of life.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, collaborative team.
• Career Growth: We invest in your professional development through training, mentorship, and clear advancement pathways.
• Competitive Compensation: Receive a comprehensive benefits package that rewards your dedication and expertise.
• Inclusive Culture: Join a diverse community that values empathy, innovation, and teamwork.

Key Responsibilities

As a Customer Service Representative – Sleep Coach, you will be the frontline advocate for our patients, ensuring they receive the support and guidance they need to use their medical equipment effectively and achieve restful sleep. Your day‑to‑day tasks will include:

• Providing compassionate, patient‑centered assistance via phone, email, and chat, addressing inquiries about product usage, troubleshooting, and sleep‑related concerns.
• Coordinating and scheduling appointments with our clinical team, ensuring seamless transitions from initial contact to follow‑up care.
• Diagnosing and resolving equipment issues, collaborating with technical support to expedite repairs or replacements.
• Documenting all interactions accurately in our CRM system, maintaining up‑to‑date records of patient histories, concerns, and resolutions.
• Educating patients on best practices for sleep hygiene, device maintenance, and safety protocols.
• Identifying opportunities for upselling or cross‑selling additional products that enhance patient outcomes.
• Participating in continuous improvement initiatives, providing feedback on process efficiencies and customer experience enhancements.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in healthcare, business, or a related field is a plus.
• Strong computer literacy: proficiency with Microsoft Office, CRM platforms, and basic troubleshooting of consumer‑grade medical devices.
• Excellent verbal and written communication skills in English, with a clear, empathetic tone.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• Customer‑service mindset: a genuine passion for helping others and a commitment to delivering outstanding service.
• Adaptability and willingness to learn new technologies, product lines, and industry best practices.

Preferred Qualifications

• Prior experience in a healthcare or medical equipment setting, such as a medical device sales representative, clinical support specialist, or home health aide.
• Background in sleep medicine, respiratory therapy, or related disciplines.
• Experience with remote customer support tools, including live chat and virtual assistance platforms.
• Knowledge of HIPAA regulations and data privacy best practices.
• Fluency in additional languages (Spanish, Mandarin, etc.) is an asset.

Key Skills & Competencies

• Empathy & Compassion: Ability to connect with patients, understand their challenges, and provide emotional support.
• Problem‑Solving: Analytical mindset to diagnose equipment issues and recommend effective solutions.
• Technical Aptitude: Comfortable navigating software, troubleshooting hardware, and learning new tools quickly.
• Communication: Clear, concise, and professional communication across multiple channels.
• Team Collaboration: Willingness to work closely with clinical staff, logistics teams, and product specialists.
• Time Management: Efficiently juggle multiple cases while maintaining high quality of service.
• Continuous Learning: Proactive attitude toward staying current with product updates, industry trends, and regulatory changes.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Service Representative – Sleep Coach, you will have access to:

• Structured onboarding and mentorship programs that pair you with experienced colleagues.
• Regular training sessions on new product launches, sleep science advancements, and customer‑service best practices.
• Cross‑functional projects that expose you to sales, marketing, and product development teams.
• Clear promotion pathways to roles such as Senior Customer Support Specialist, Clinical Coordinator, or Product Trainer.
• Access to industry conferences, webinars, and certifications in sleep medicine or medical device support.

Work Environment & Culture

brighthush thrives on a culture that values:

• Innovation: Encouraging creative solutions to improve patient experience and operational efficiency.
• Collaboration: Open communication across departments, fostering a sense of shared purpose.
• Inclusivity: Celebrating diverse perspectives and ensuring every voice is heard.
• Work‑Life Balance: Flexible scheduling, remote work options, and a supportive environment that respects personal commitments.
• Recognition: Regular acknowledgment of achievements through awards, shout‑outs, and performance bonuses.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and qualifications, brighthush offers a competitive compensation package that includes:

• Base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (vacation, sick leave, and personal days).
• Employee assistance programs and wellness resources.
• Continuing education stipends and tuition reimbursement.
• Access to company‑sponsored sleep‑health workshops and webinars.

Ready to Make a Difference?

If you are passionate about helping people achieve better sleep and overall health, and you thrive in a supportive, remote work environment, we invite you to apply for the Customer Service Representative – Sleep Coach position at brighthush. Join a team that values empathy, innovation, and continuous growth, and become part of a mission that truly matters.

Click the link below to submit your application and take the first step toward a rewarding career with brighthush.