Customer Operations Agent – Remote UK – Part‑Time – Customer Service & Support Specialist

About brighthush

brighthush is a leading force in the utilities sector, renowned for delivering reliable, high‑quality plumbing and drainage solutions across the United Kingdom. With a legacy of over 30 years, we have built a reputation for excellence, innovation, and a relentless commitment to customer satisfaction. Our team operates 24/7, ensuring that every call, every request, and every emergency is handled with professionalism and speed. At brighthush, we believe that our people are our greatest asset, and we invest heavily in their growth, well‑being, and success.

Why Join brighthush?

If you thrive in a fast‑paced environment, love solving problems, and want to be part of a company that values teamwork, integrity, and continuous improvement, brighthush is the place for you. As a Customer Operations Agent, you will be the first line of contact for our customers, playing a pivotal role in ensuring that our services run smoothly and that our clients receive the support they need, when they need it.

Key Responsibilities

• Customer Engagement: Act as the primary point of contact for inbound customer enquiries via phone, email, and live chat. Provide clear, concise, and friendly assistance, ensuring a positive first impression.
• Job Dispatching: Coordinate with field engineers and technicians to schedule and dispatch jobs efficiently. Use our internal scheduling system to optimize routes and minimize response times.
• Support Engineers: Offer real‑time support to on‑site engineers, providing them with necessary information, updates, and troubleshooting guidance to resolve issues quickly.
• Data Management: Accurately record all customer interactions, job details, and follow‑up actions in our CRM system. Maintain data integrity and confidentiality.
• Problem Resolution: Identify recurring issues, flag them to the relevant teams, and help implement solutions that improve service delivery.
• Continuous Improvement: Participate in regular training sessions, feedback loops, and process improvement initiatives to enhance customer experience and operational efficiency.

Essential Qualifications

• High school diploma or equivalent; a degree in business, communications, or a related field is a plus.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Experience working in a fast‑paced office environment or customer‑facing role.
• Excellent problem‑solving abilities and a proactive mindset.
• Ability to work flexible hours, including weekends, to meet business demands.
• Basic understanding of the utilities or service‑delivery industry is advantageous but not mandatory.

Preferred Qualifications

• Previous experience in a customer service or operations role within the utilities, telecommunications, or logistics sectors.
• Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
• Experience with route‑planning or dispatch software.
• Knowledge of plumbing, drainage, or related technical terminology.
• Multilingual abilities (e.g., Welsh, French, Spanish) to serve a diverse customer base.

Key Skills & Competencies

• Communication: Clear, empathetic, and concise communication across multiple channels.
• Organizational Ability: Manage multiple tasks simultaneously while maintaining high accuracy.
• Technical Aptitude: Quick learner of new software and systems.
• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Team Collaboration: Work effectively with cross‑functional teams, including field staff, management, and IT.
• Adaptability: Thrive in a dynamic environment with changing priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Operations Agent, you will have the opportunity to:

• Progress to senior support roles, such as Operations Coordinator or Customer Experience Lead.
• Transition into technical roles, including field engineering or project management, through our internal training programs.
• Participate in leadership development workshops, mentorship schemes, and cross‑departmental projects.
• Earn certifications in customer service excellence, project management (PMP), or industry‑specific qualifications.

Work Environment & Culture

brighthush fosters a culture of collaboration, transparency, and continuous improvement. Our remote‑first approach means you can work from anywhere in the UK while staying connected through virtual collaboration tools. We celebrate diversity, encourage open dialogue, and reward innovation. Our employees enjoy a supportive environment where ideas are heard, and achievements are recognized.

Compensation & Benefits

Salary: Competitive part‑time remuneration, commensurate with experience and responsibilities. The base salary range is £10,834 per year, with potential for performance‑based bonuses and incentives.

Benefits

• Flexible working hours, including weekend coverage as needed.
• Comprehensive health and wellness program, including mental health support.
• Employee assistance program and counseling services.
• Professional development budget for courses, certifications, and conferences.
• Annual performance reviews with clear career pathways.
• Access to company‑wide wellness initiatives, such as fitness challenges and mindfulness sessions.
• Employee referral program with attractive rewards.

How to Apply

Ready to take the next step in your career and join a team that values excellence, innovation, and customer satisfaction? Click the link below to submit your application and become part of the brighthush family.

Apply to this role at brighthush

Join brighthush Today!

We are excited to welcome motivated, customer‑focused professionals who are eager to make a difference. If you are ready to bring your energy, skills, and passion to a dynamic, growth‑oriented organization, we encourage you to apply now. Let’s build a brighter future together at brighthush.