Compassionate Healthcare Customer Service Advocate – Remote, 5‑Month Contract with Growth Opportunities at brighthush

About brighthush

brighthush is a leading provider of behavioral health and mental‑health services across the United States. With a mission to make compassionate care accessible to everyone, we partner with community organizations, health plans, and clinicians to deliver timely, evidence‑based support. Our remote workforce is the backbone of our outreach, ensuring that every call, every message, and every interaction reflects the same high standards of empathy, professionalism, and care that define our brand.

Why Join brighthush?

• Impactful Work: Every call you handle could be the first step toward a healthier, happier life for someone in need.
• Remote Flexibility: Work from anywhere in the U.S. with a reliable internet connection and a quiet workspace.
• Career Growth: This entry‑level role is designed to launch your career in behavioral health. Successful advocates often move into senior support roles, case management, or program coordination.
• Competitive Compensation: $18.00 per hour, with potential for overtime and performance bonuses.
• Comprehensive Benefits: Health, dental, and vision coverage (for eligible employees), paid time off, and a 401(k) match for full‑time hires.
• Inclusive Culture: brighthush is committed to diversity, equity, and inclusion. We celebrate every voice and perspective.

Key Responsibilities

As a Healthcare Customer Service Advocate at brighthush, you will be the first point of contact for individuals seeking behavioral health support. Your role will involve:

• Answering inbound calls from patients, providers, and community partners with warmth and professionalism.
• Registering participants in our intake system and opening case files accurately.
• Educating callers on benefits, eligibility, and available resources, including non‑clinical supports.
• Conducting intake assessments to identify presenting concerns and potential risks such as self‑harm or substance abuse.
• Providing participants with contact information for the nearest providers and scheduling appointments when needed.
• Multi‑tasking across multiple computer screens and applications while maintaining focus on the caller.
• Writing authorizations and verifying coverage to ensure claims are processed correctly.
• Following up with participants to confirm receipt of information and to address any lingering questions.
• Submitting eligibility requests and initiating the grievance process for complaints.
• Maintaining high‑quality customer service metrics, including first‑call resolution and satisfaction scores.
• Using independent problem‑solving skills to make sound decisions and provide accurate information.
• Collaborating with internal teams—clinical, billing, and compliance—to resolve complex issues.

Essential Qualifications

• Previous customer service experience, preferably in a call center environment.
• Strong interpersonal communication skills and active listening.
• Excellent organizational skills and the ability to prioritize tasks.
• Proficiency in typing and PC skills, including word processing and data entry.
• Quick learner—able to master new software systems and workflows.
• Ability to work independently while also being a supportive team player.
• Comfortable handling sensitive, emotionally charged conversations.
• High school diploma or equivalent; a bachelor’s degree in psychology, social work, health coaching, community health, or a related field is preferred but not required.

Preferred Qualifications

• Experience in behavioral health or mental health support roles.
• Knowledge of health insurance terminology and benefits administration.
• Familiarity with electronic health record (EHR) systems.
• Experience with multi‑screen multitasking and fast‑paced environments.
• Previous training in crisis intervention or risk assessment.

Skills & Competencies

• Empathy & Compassion: Ability to connect with callers on a human level.
• Technical Proficiency: Comfortable navigating multiple software platforms simultaneously.
• Problem‑Solving: Independent decision‑making to resolve caller issues efficiently.
• Communication: Clear, concise, and professional verbal communication.
• Adaptability: Thrives in a dynamic environment with evolving protocols.
• Time Management: Meets call volume targets while maintaining quality.
• Team Collaboration: Works effectively with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Healthcare Customer Service Advocate, you will have access to:

• On‑the‑job training modules covering behavioral health fundamentals, crisis response, and compliance.
• Mentorship from senior advocates and clinical staff.
• Professional development courses in communication, conflict resolution, and mental health first aid.
• Clear pathways to advanced roles such as Senior Advocate, Program Coordinator, or Clinical Case Manager.
• Annual performance reviews that align your goals with organizational objectives.

Work Environment & Culture

brighthush fosters a culture of respect, collaboration, and continuous improvement. Our remote team enjoys:

• Flexible scheduling options that accommodate different time zones (CST and PST).
• Regular virtual team meetings and social events.
• A supportive manager who provides feedback and coaching.
• Access to mental health resources for employees and their families.
• A commitment to work‑life balance, with paid time off and holiday scheduling.

Compensation & Benefits

While the base pay for this contract role is $18.00 per hour, brighthush offers:

• Competitive hourly rate with potential overtime.
• Performance‑based bonuses tied to customer satisfaction and first‑call resolution.
• Health, dental, and vision insurance for full‑time hires.
• Paid time off and holiday pay.
• 401(k) plan with company match for eligible employees.
• Employee assistance program and mental health support.

How to Apply

Ready to make a difference? Submit your application through our online portal or contact our recruitment team directly. We look forward to welcoming a compassionate, tech‑savvy advocate to the brighthush family.

Conclusion

At brighthush, every call is an opportunity to bring hope and healing to someone in need. If you are empathetic, organized, and eager to grow in a meaningful field, we invite Apply for this job