Remote Customer Service Representative – High‑Volume Telehealth Support & Client Relationship Management at brighthush

About brighthush and the Telehealth Revolution

brighthush is a leading innovator in the rapidly expanding telehealth and digital health services sector. With a mission to make quality healthcare accessible, convenient, and affordable, brighthush partners with hospitals, clinics, pharmacies, and pharmaceutical sales teams to deliver seamless, patient‑centric solutions. Our technology platform empowers healthcare professionals to connect with patients, streamline workflows, and enhance care coordination—all while maintaining the highest standards of privacy and compliance.

As the healthcare industry continues to evolve, the demand for reliable, empathetic, and tech‑savvy customer support has never been higher. At brighthush, we recognize that our success hinges on the relationships we build with every stakeholder—providers, office staff, patients, pharmacists, and sales representatives. That’s why we’re looking for a dedicated Remote Customer Service Representative to join our dynamic team and help us elevate the customer experience to new heights.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly influences patient outcomes, provider satisfaction, and the overall success of our telehealth ecosystem.
• Flexible Work‑From‑Home Environment: Work from anywhere in the U.S. with a reliable internet connection and a quiet workspace.
• Competitive Compensation: Earn a base salary plus performance‑based incentives that reward your dedication and results.
• Comprehensive Benefits: Medical, dental, and vision coverage; 401(k) with company match; generous paid time off; and wellness programs.
• Career Growth: Structured learning paths, mentorship, and opportunities to advance into senior support, team lead, or product specialist roles.
• Inclusive Culture: A collaborative, respectful, and innovative workplace that values diversity, equity, and inclusion.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline ambassador for our brand. Your day‑to‑day tasks will include:

• Engaging with a high volume of inbound and outbound calls, emails, and live chat sessions from healthcare providers, office staff, patients, pharmacists, and pharmaceutical sales representatives.
• Providing accurate, timely, and empathetic responses to inquiries about account status, product usage, billing, and technical issues.
• Documenting all interactions in our CRM system with meticulous detail to ensure data integrity and support future follow‑ups.
• Escalating complex or unresolved issues to the appropriate department (e.g., technical support, billing, compliance) following established protocols.
• Proactively identifying opportunities to upsell or cross‑sell additional services that align with customer needs.
• Collaborating with the Quality Assurance team to review call recordings, provide feedback, and implement best practices.
• Participating in ongoing training sessions to stay current on product updates, industry regulations, and customer service excellence.
• Maintaining a professional, courteous, and solution‑focused demeanor at all times, even during high‑pressure periods.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience, preferably in a call center or healthcare environment.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Demonstrated ability to manage multiple tasks, prioritize effectively, and meet performance metrics.
• Excellent problem‑solving skills and a customer‑first mindset.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Preferred Qualifications

• Experience in the telehealth, health information technology, or pharmaceutical sales support sectors.
• Knowledge of HIPAA regulations and data privacy best practices.
• Familiarity with telecommunication tools such as VoIP, chat platforms, and screen‑sharing software.
• Previous exposure to performance‑based incentive programs and a proven track record of exceeding targets.
• Strong analytical skills and the ability to interpret data to improve service quality.

Core Skills & Competencies

• Customer‑Centric Communication: Ability to listen actively, empathize, and convey information clearly.
• Technical Aptitude: Quick learner who can navigate multiple software systems with ease.
• Time Management: Efficiently handle high call volumes while maintaining accuracy.
• Adaptability: Thrive in a fast‑changing environment and adjust to new processes or policies.
• Team Collaboration: Work effectively with cross‑functional teams, including sales, technical support, and compliance.
• Data Integrity: Maintain meticulous records and uphold confidentiality standards.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and continuous training modules covering product knowledge, compliance, and customer service excellence.
• Mentorship programs pairing you with senior team members for guidance and career advice.
• Internal certification tracks that can lead to roles such as Senior Support Specialist, Team Lead, or Product Implementation Consultant.
• Cross‑departmental projects that expose you to new facets of the business, from sales to product development.
• Annual performance reviews with clear metrics for advancement and salary increases.

Work Environment & Culture at brighthush

Our remote workforce is united by a shared commitment to innovation, integrity, and excellence. We foster a culture where:

• Open communication is encouraged—whether through virtual town halls, team stand‑ups, or one‑on‑one check‑ins.
• Employees are empowered to propose ideas, experiment, and drive change.
• Diversity and inclusion are not just buzzwords but guiding principles that shape our hiring, development, and recognition practices.
• Work‑life balance is respected, with flexible scheduling and ample paid time off.
• Wellness initiatives—such as virtual fitness classes, mental health resources, and ergonomic assessments—support overall well‑being.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, you can expect:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance plans with a generous employer contribution.
• 401(k) retirement plan with company match.
• Paid time off (PTO) that accrues monthly, plus paid holidays.
• Flexible work schedule and remote work stipend to cover home office expenses.
• Access to a digital wellness platform, including meditation, exercise, and nutrition resources.
• Professional development budget for conferences, courses, and certifications.

How to Apply

Ready to make a tangible difference in the telehealth landscape? Click the link below to submit your application and join the brighthush team. We’re hiring immediately and look forward to reviewing your candidacy.

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Join brighthush Today

At brighthush, you’ll be part of a mission‑driven organization that values innovation, collaboration, and customer success. If you’re passionate about delivering exceptional service, thrive in a fast‑paced environment, and want to grow your career while making a real impact on patient care, we want to hear from you. Apply now and help us shape the future of healthcare—one conversation at a time.