Part‑Time Customer Service Representative – Self‑Storage Operations & Client Relations – 24+ Hours – Randolph & Norwell, MA

About brighthush and the Self‑Storage Revolution

brighthush is a leading name in the self‑storage industry, known for blending modern technology with a personal touch to deliver secure, convenient, and affordable storage solutions across Massachusetts. With a portfolio of state‑of‑the‑art facilities in Randolph and Norwell, brighthush has earned a reputation for exceptional customer service, meticulous facility maintenance, and a community‑focused approach that sets us apart from the competition.

In an era where people are constantly on the move—whether relocating for work, downsizing, or simply needing extra space—our mission is simple: provide reliable, hassle‑free storage that feels like home. We believe that every interaction with a customer is an opportunity to build trust, showcase our expertise, and create lasting relationships. That’s why we’re looking for a dedicated, customer‑focused Part‑Time Customer Service Representative to join our team.

Why This Role Matters

As a frontline ambassador for brighthush, you’ll be the first point of contact for prospective and current tenants. Your role will shape the customer experience from the moment they walk through our doors or call our hotline, ensuring that every inquiry is handled with professionalism, empathy, and efficiency. You’ll also play a pivotal part in maintaining the cleanliness and safety of our facilities, supporting administrative tasks, and collaborating closely with our home office team.

Key Responsibilities

• Customer Engagement: Greet visitors, answer questions, and guide them through the unit selection process.
• Leasing Support: Assist with rental agreements, lease renewals, and payment processing.
• Facility Maintenance: Conduct daily inspections, ensure unit and common areas are clean, and report any maintenance issues.
• Administrative Duties: Maintain accurate records, update customer databases, and support the home office with routine tasks.
• Multi‑Location Coordination: Travel between Randolph and Norwell sites as needed, ensuring consistent service standards across both locations.
• Customer Satisfaction: Resolve complaints, provide solutions, and follow up to guarantee a positive experience.
• Team Collaboration: Work closely with the home office and maintenance staff to streamline operations and share best practices.

Essential Qualifications

• Minimum of 1 year of customer service experience, preferably in a retail or facility‑management environment.
• Strong verbal and written communication skills.
• Basic computer literacy: proficiency with Microsoft Office (Word, Excel, Outlook) and familiarity with customer relationship management (CRM) systems.
• Reliable transportation and the ability to commute between Randolph and Norwell locations.
• Availability to work Saturdays and flexible scheduling for 24+ hours per week.
• Dependable, professional, and self‑motivated attitude.

Preferred Qualifications

• Experience in the self‑storage or property management industry.
• Knowledge of leasing agreements and basic accounting principles.
• Multilingual abilities to serve a diverse customer base.
• Previous exposure to facility maintenance and safety protocols.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping people and a genuine desire to solve problems.
• Organizational Excellence: Ability to juggle multiple tasks, prioritize effectively, and maintain meticulous records.
• Communication Proficiency: Clear, concise, and courteous communication across all channels.
• Team Player: Collaborative spirit, open to feedback, and supportive of colleagues.
• Adaptability: Comfortable working in a fast‑paced environment with changing priorities.
• Tech Savvy: Quick learner of new software and digital tools.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you’ll have the chance to:

• Progress into supervisory or management roles within the self‑storage division.
• Participate in cross‑training programs covering leasing, maintenance, and sales.
• Attend industry conferences and workshops to stay ahead of market trends.
• Earn certifications in customer service excellence, safety compliance, or facility management.
• Benefit from a mentorship program that pairs you with experienced leaders in the company.

Work Environment & Company Culture

brighthush prides itself on a culture that values integrity, innovation, and community. Our team members enjoy:

• A supportive, inclusive workplace where every voice is heard.
• Regular team‑building events, both in‑person and virtual.
• Opportunities to contribute ideas that shape our services and operations.
• A focus on work‑life balance, with flexible scheduling options for part‑time roles.
• Recognition programs that celebrate achievements and milestones.

Compensation, Perks, and Benefits

While the exact salary will be discussed during the interview process, brighthush offers competitive hourly rates for part‑time positions. In addition to base pay, you’ll enjoy:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Employee discounts on storage rentals and related services.
• Health and wellness resources, including access to a corporate wellness portal.
• Paid time off for holidays and personal days, with accrual based on hours worked.
• Opportunities for overtime and additional shifts during peak seasons.
• Access to a company‑wide learning platform with courses on customer service, sales, and leadership.

How to Apply

If you’re ready to bring your customer‑service expertise to a dynamic, growth‑oriented company, we’d love to hear from you. Submit your application through the link below, and let’s explore how you can become an integral part of the brighthush team.

Apply to Join brighthush Today

Closing Statement

At brighthush, we’re more than just a storage provider—we’re a community hub where people find peace of mind and reliable support during life’s transitions. As a Part‑Time Customer Service Representative, you’ll play a pivotal role in delivering that peace of mind, ensuring every customer feels valued and every facility runs smoothly. If you’re passionate about service, eager to grow, and ready to make a tangible impact, we invite you to apply and become part of our vibrant team.