Customer Experience & Feedback Specialist – Remote Market Research at brighthush

About brighthush

At brighthush, we believe that the best products and services are built on honest, real‑world feedback. Our mission is to connect brands with authentic voices from everyday consumers, turning insights into innovation. With a global network of participants and a reputation for transparency, brighthush has become a trusted partner for leading companies across technology, consumer goods, healthcare, and more.

Why Join brighthush?

Working with brighthush isn’t just a job – it’s a chance to shape the future of products you use every day. Whether you’re a seasoned professional or just starting out, you’ll find a flexible, supportive environment that rewards your opinions, not your experience. From competitive pay to a culture that values diversity and continuous learning, brighthush offers a unique blend of freedom, impact, and growth.

Role Overview

As a Customer Experience & Feedback Specialist, you will serve as the bridge between consumers and brands. Your primary responsibility will be to participate in a variety of remote research activities—short focus groups, online surveys, product testing sessions, and more—providing candid, actionable insights that help companies refine their offerings.

Unlike traditional customer service roles that focus on answering calls, this position rewards you for sharing your honest opinions. You’ll have the flexibility to choose studies that fit your interests and schedule, earning competitive compensation for each assignment.

Key Responsibilities

• Participate in Remote Sessions: Join live video focus groups, one‑on‑one interviews, or asynchronous feedback sessions using your phone, tablet, or computer.
• Complete Surveys & Product Tests: Provide detailed responses to structured questionnaires and evaluate new products or services in real‑time.
• Share Honest Feedback: Offer candid, constructive critiques that help brands understand user pain points and preferences.
• Maintain Data Integrity: Follow study protocols, keep your responses confidential, and adhere to ethical research standards.
• Manage Your Schedule: Select studies that align with your availability, ensuring you can balance work with personal commitments.
• Communicate Effectively: Use clear, concise language in written and verbal feedback to maximize the impact of your insights.

Essential Qualifications

• Reliable internet connection and a device (phone, tablet, or computer) equipped with a camera.
• Strong verbal and written communication skills in English.
• Ability to follow instructions and complete tasks accurately.
• Comfortable with sharing personal opinions and experiences.
• Self‑motivated and able to manage time independently.

Preferred Qualifications

• Previous experience in market research, product testing, or consumer insights.
• Familiarity with survey tools (Qualtrics, SurveyMonkey, etc.) and video conferencing platforms.
• Knowledge of consumer behavior theories or marketing concepts.
• Experience working with diverse populations or in multicultural settings.
• Proficiency in additional languages.

Skills & Competencies

• Analytical Thinking: Ability to dissect user feedback and identify key themes.
• Attention to Detail: Precision in completing surveys and recording observations.
• Adaptability: Quick to adjust to new study formats and evolving research objectives.
• Reliability: Consistently meet deadlines and maintain high participation rates.
• Tech Savvy: Comfortable navigating digital tools and troubleshooting basic connectivity issues.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As you gain experience, you’ll have opportunities to:

• Advance to senior research roles, overseeing larger studies and mentoring new participants.
• Specialize in niche research areas such as UX/UI testing, brand perception, or market segmentation.
• Attend workshops and webinars on market research methodologies, data analysis, and industry trends.
• Contribute to internal knowledge bases, sharing best practices and insights with the broader team.

Work Environment & Company Culture

Our culture is built on transparency, respect, and a shared passion for innovation. You’ll work alongside a diverse group of professionals who value:

• Open communication and constructive feedback.
• Work‑life balance, with flexible hours and remote work options.
• Continuous learning and skill development.
• Recognition of individual contributions and collective achievements.

Compensation & Benefits

While compensation varies by study, participants can earn up to $790 per week on high‑value assignments. We offer:

• Competitive pay rates that reflect the complexity and duration of each study.
• Transparent payment schedules with clear milestones.
• Performance‑based bonuses for consistent, high‑quality participation.
• Access to exclusive research opportunities and early‑bird study invitations.
• Optional health and wellness resources, including digital fitness programs and mental health support.

How to Apply

Ready to turn your voice into value? Click the link below to start your application process. We’ll review your eligibility and match you with studies that fit your profile and interests.

Closing Statement

At brighthush, your opinions matter. Whether you’re looking for a part‑time gig or a full‑time career, we provide the platform, the pay, and the community to help you thrive. Join us today and become a catalyst for change in the products and services that shape our world.