Compassionate Remote Customer Service Representative – Utility Assistance & Community Support – $16/hr + Paid Training – Monday–Friday – Ohio & Pennsylvania

Introduction: Join brighthush and Light Up Lives from Home

At brighthush, we believe that every family deserves the peace of mind that comes with reliable, affordable utilities. In a region where families often face difficult choices about paying their electricity, water, and gas bills, our mission is to provide a lifeline—one phone call at a time. As a Remote Customer Service Representative, you will be the friendly voice that guides customers through assistance programs, helps them navigate complex paperwork, and ultimately keeps their lights on. If you are passionate about making a tangible difference, thrive in a supportive team environment, and enjoy the flexibility of working from home, brighthush invites you to apply today.

Why brighthush? The Impact You’ll Make

Every day, thousands of residents in Ohio and Pennsylvania reach out for help. They are often juggling multiple bills, uncertain about eligibility for assistance, or simply overwhelmed by the process. Your role as a Customer Service Representative will be the bridge that connects them to the resources they need. By ensuring accurate documentation, providing clear guidance, and maintaining a compassionate tone, you’ll help families avoid disconnections, reduce stress, and secure a brighter future.

Key Responsibilities – What Your Day Looks Like

• Inbound & Outbound Calls: Handle a high volume of customer inquiries, offering solutions and next steps for utility assistance programs.
• Application Guidance: Walk callers through the application process, explain eligibility criteria, and collect necessary documentation.
• Data Accuracy: Enter and verify customer information in our secure database, ensuring all records are up-to-date and compliant with privacy standards.
• Problem Solving: Resolve common issues such as billing errors, payment arrangements, and service interruptions with empathy and efficiency.
• Team Collaboration: Work closely with supervisors and peers to meet daily and weekly program goals, sharing best practices and insights.
• Continuous Improvement: Participate in regular training sessions, feedback loops, and process improvement initiatives to enhance customer experience.

Essential Qualifications – What We’re Looking For

• High school diploma or equivalent; college coursework or a degree is a plus.
• Minimum of 1 year of customer service experience, preferably in a call center or telehealth environment.
• Strong verbal communication skills with a clear, friendly, and professional tone.
• Patience and resilience when dealing with stressed or frustrated callers.
• Proficiency with Microsoft Windows and Office Suite; quick to learn new software platforms.
• Reliable high-speed internet connection and a quiet, dedicated workspace.
• Availability to work Monday through Friday, with flexibility for occasional overtime during peak periods.

Preferred Qualifications – Bonus Points

• Experience with customer relationship management (CRM) systems or call center software.
• Background in utilities, social services, or community outreach.
• Knowledge of Ohio and Pennsylvania utility assistance programs.
• Fluency in a second language (Spanish, French, etc.) to serve a diverse customer base.
• Previous experience in a remote work setting, demonstrating self‑discipline and time‑management skills.

Skills & Competencies – The Toolkit for Success

• Empathy & Active Listening: Ability to understand customer concerns and respond with genuine care.
• Problem‑Solving: Quickly identify root causes and propose effective solutions.
• Attention to Detail: Meticulously record information and double‑check data for accuracy.
• Adaptability: Thrive in a fast‑changing environment and adjust to new policies or procedures.
• Team Player: Collaborate with colleagues, share knowledge, and celebrate collective achievements.
• Time Management: Prioritize tasks, meet call volume targets, and maintain high productivity.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As you gain experience, you’ll have the chance to:

• Advance to a Senior Customer Service Representative role, taking on more complex cases and mentoring new hires.
• Transition into a Team Lead position, overseeing a small group of representatives and shaping team strategy.
• Explore cross‑functional roles in Program Management or Community Outreach, leveraging your customer insights to influence policy.
• Participate in ongoing training modules covering communication skills, conflict resolution, and industry best practices.
• Earn certifications in customer service excellence, data privacy, or utility program administration.

Work Environment & Company Culture at brighthush

Working remotely from your home office, you’ll still feel connected to a vibrant, mission‑driven community. Our culture is built on:

• Supportive Leadership: Managers who recognize effort, celebrate wins, and provide constructive feedback.
• Inclusive Team Dynamics: A diverse workforce that values every voice and encourages collaboration.
• Work‑Life Balance: A predictable weekday schedule that keeps weekends free, allowing you to recharge.
• Continuous Learning: Access to webinars, workshops, and mentorship programs that keep you ahead of industry trends.
• Community Impact: Knowing that your daily work directly supports families in need, fostering a sense of purpose.

Compensation, Perks, and Benefits

While the base pay starts at $16.00 per hour, brighthush offers a comprehensive benefits package designed to support your health, well‑being, and financial security:

• Health & Life Insurance: Coverage options for you and your family.
• Dental Reimbursement: Help keep your smile healthy.
• Paid Training: All training materials and sessions are fully compensated.
• Performance Bonuses: Earn additional income based on call quality, customer satisfaction, and program goals.
• Professional Development Stipend: Allocate funds toward courses, certifications, or conferences.
• Flexible Work Hours: While the core schedule is Monday–Friday, occasional flexibility is available during peak periods.
• Technology Allowance: Receive a stipend to set up your home office with the necessary equipment.

How to Apply – Take the First Step Toward Making a Difference

Ready to bring your compassion, communication skills, and dedication to a role that matters? Click the link below to submit your application and start your journey with brighthush. We’re excited to meet candidates who are eager to help families keep their lights on and their lives running smoothly.