Cursor Engineer (Cisco Licensing Support Lead - L2)
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall. We have an urgent opening for a Cursor Engineer (Cisco Licensing Support Lead - L2) with one of our clients. Please find the job details below: Position Details Role: Cursor Engineer (Cisco Licensing Support Lead - L2) Location: US (Remote) Start Date: Immediate Background Verification: Mandatory Role SummaryThe Cisco Licensing Support Lead (L2) will be responsible for providing advanced technical support and operational oversight for Cisco licensing platforms, including Smart Licensing, Smart Accounts, and subscription-based licensing systems. The role involves troubleshooting complex licensing issues, managing escalations, conducting release validation activities, and collaborating with cross-functional infrastructure and networking teams. The candidate will also contribute to analytics, reporting, incident management, and continuous improvement initiatives within the Licensing Infrastructure & Operations environment.
Key Responsibilities
Provide L2 support and handle escalated Cisco licensing-related issues. Troubleshoot licensing registration, synchronization, compliance, and entitlement issues. Support Cisco Smart Licensing, Smart Accounts, and Cisco Software Smart Manager (CSSM). Perform root cause analysis, defect triage, and incident resolution. Execute test planning, test case creation, BAT/UAT testing, and regression testing activities. Coordinate release readiness activities, including risk assessments, rollback planning, and post-release validation. Collaborate with network, infrastructure, and engineering teams for issue resolution and deployment alignment. Develop operational dashboards, reports, and analytics to improve service delivery. Drive process improvements within Licensing Infrastructure & Operations (LIO). Required Skills & ExperienceStrong hands-on experience with Cisco Smart Licensing, Smart Accounts, and CSSM. Proven experience in L2 support and escalation management within licensing or networking environments. Solid understanding of networking fundamentals, including TCP/IP, DNS, HTTP/HTTPS, Firewalls, and Proxy configurations. Experience supporting Cisco platforms such as: Catalyst Switches Nexus Switches ISR/ASR Routers SD-WAN (Viptela) ASA/FTD Wireless LAN Controllers (WLC) Expertise in troubleshooting licensing, registration, synchronization, and compliance-related issues. Strong experience in test lifecycle management, including UAT, BAT, and regression testing. Experience with incident management, RCA, defect triage, and release management processes. Proficiency with tools such as JIRA, test repositories, dashboards, and reporting solutions. Excellent communication, analytical, and stakeholder management skills. Preferred QualificationsExperience working in large-scale enterprise networking environments. Exposure to licensing operations, release management, and subscription-based software ecosystems. Strong analytical and reporting capabilities.