Custome Service & Sales Representativ – REMOTE

Role Description This part-time remote role as a Customer Service & Sales Representative at Vigie SP - Veille juridique des sapeurs-pompiers focuses on supporting clients through responsive, high-quality service and consultative sales. The representative will handle inbound and outbound communications, respond to inquiries about legal monitoring services, guide customers through product features, and assist with account setup and subscription changes. Daily tasks include resolving issues, documenting interactions in CRM tools, identifying opportunities to upsell or cross-sell services, and collaborating with internal teams to improve customer experience. The role also involves tracking basic financial and subscription metrics, preparing simple quotes, and providing feedback on client needs to help refine service offerings.

Qualifications

Candidates should possess strong Customer Service and Communication skills to handle inquiries, explain services clearly, and maintain professional client relationships. Candidates should possess solid Sales skills to identify client needs, present suitable solutions, and contribute to subscription growth and retention. Candidates should possess Analytical Skills to interpret client feedback, monitor basic performance indicators, and support data-informed decision-making. Candidates should possess foundational Finance understanding to manage simple quotes, subscriptions, and billing-related questions accurately. Candidates should be proficient with common digital tools and remote collaboration platforms, able to work independently with strong time management. Candidates should demonstrate attention to detail, problem-solving abilities, and a client-focused mindset. Prior experience in customer support, inside sales, or service roles is beneficial; familiarity with legal or public safety domains is a plus. A relevant degree or equivalent professional experience in business, communications, or a related field is preferred.