Customer Billing Support Specialist – SaaS Billing & Subscription Management Expert at brighthush

About brighthush

brighthush is a trailblazer in the no-code productivity space, empowering organizations worldwide to streamline data collection, automate workflows, and deliver frictionless digital experiences. With a mission to simplify work for teams of all sizes, brighthush has built a suite of intuitive tools that let users create custom forms, generate documents, capture eSignatures, and orchestrate data‑driven processes—all without writing a single line of code.

Our platform is trusted by thousands of companies across industries, from healthcare and finance to education and retail. By putting powerful automation in the hands of everyday users, we help teams do more with less, enabling them to focus on what truly matters: delivering value to customers and driving growth.

Why Join brighthush?

At brighthush, we don’t settle for the status quo. We move fast, think deeply, and build the next wave of innovation, powered by a passionate team and supercharged by AI. If you thrive in a culture that rewards curiosity, resilience, and a relentless drive to solve real problems, you’ll fit right in.

We’re a community of builders who value clarity, feedback, and continuous improvement. Change is the default setting here, and we celebrate the impact of every team member. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where you can grow, learn, and leave a lasting mark.

Role Overview

As a Customer Billing Support Specialist, you will be the frontline champion for our customers’ billing needs. Working closely with the Billing Manager and the Accounting Team, you’ll handle a wide range of billing inquiries, perform daily billing tasks, and ensure that customer accounts are accurate, up‑to‑date, and fully compliant.

Key responsibilities include:

• Responding to basic billing support requests via email, chat, and scheduled phone calls.
• Processing refunds, credits, invoices, and account changes with precision.
• Maintaining accurate customer contact and billing information.
• Troubleshooting electronic payment failures and coordinating resolutions.
• Setting up new vendor accounts and collecting essential company and banking details.
• Meeting or exceeding inbound ticket quotas while delivering professional, timely service.
• Documenting internal billing processes and creating instructional videos or written guides.
• Assisting with ad‑hoc projects and cross‑functional initiatives as directed by management.

What You’ll Need

Essential Qualifications

• 1–3 years of experience in a customer service or billing support role.
• Foundational knowledge of SaaS billing concepts and subscription management.
• Excellent written and verbal communication skills in English, with the ability to explain complex information clearly.
• Strong organizational skills, meticulous attention to detail, and a commitment to accuracy.
• Proficiency in multitasking, prioritizing, and managing deadlines in a fast‑paced environment.
• Experience working remotely and collaborating across distributed teams.
• Basic understanding of accounting principles, business processes, and operational workflows.

Preferred Qualifications

• Hands‑on experience with brighthush’s billing and ticketing systems (previous exposure to Salesforce, Zuora, or ZenDesk is a plus, but we’ll train you on our proprietary tools).
• Data analysis skills and comfort using spreadsheets or database queries.
• Experience in a SaaS or subscription‑based business model.
• Knowledge of payment gateways, ACH, wire transfers, and credit card processing.

Skills & Competencies

• Customer‑centric mindset with a passion for problem solving.
• Adaptability to evolving processes and technology.
• Strong analytical thinking and data‑driven decision making.
• Effective communication across technical and non‑technical stakeholders.
• Proactive attitude and a willingness to learn new tools and systems.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured onboarding and continuous training programs covering billing best practices, product knowledge, and industry trends.
• Mentorship from senior billing analysts and product managers.
• Cross‑functional projects that expose you to sales, finance, and engineering teams.
• Opportunities to transition into advanced roles such as Billing Analyst, Revenue Operations Specialist, or Product Support Lead.
• Regular performance reviews and clear career pathways.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in the United States, as long as you’re available during Mountain or Pacific time zones. We provide:

• Competitive base salary ($55,000–$60,000) plus a performance‑based bonus up to 5% of base.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and a generous holiday schedule.
• Equity options for long‑term employees.
• Monthly virtual team gatherings, hackathons, and wellness challenges.
• Access to a digital learning platform and conference stipend.
• State‑of‑the‑art home office stipend to set up your ideal workspace.

Diversity & Inclusion

brighthush is an equal‑opportunity employer committed to fostering an inclusive workplace. We actively encourage applications from women, people of color, bilingual and bicultural individuals, LGBTQ+ community members, veterans, people with disabilities, and anyone who brings diverse perspectives. If you don’t meet every requirement but are passionate about the role, we invite you to apply—you might be the perfect fit for this or another position.

How to Apply

Ready to join a team that values innovation, collaboration, and impact? Submit your resume and a brief cover letter outlining why you’re excited about the Customer Billing Support Specialist role at brighthush. We look forward to exploring how you can contribute to our mission of simplifying work for teams worldwide.

Apply now and become part of a company that’s redefining the future of work.