Dedicated Customer Service Representative – Call Center & Scheduling Specialist – Remote Healthcare Support at brighthush

About brighthush and the Healthcare Support Landscape

brighthush is a forward‑thinking healthcare support organization that empowers patients, providers, and partners with world‑class customer service and care coordination. With a mission to streamline access to care and elevate patient experience, brighthush has grown into a trusted partner for health systems, insurance carriers, and community health programs across the United States. Our remote workforce model allows talented individuals from anywhere in the country to join a dynamic, mission‑driven team that values flexibility, innovation, and continuous learning.

In today’s evolving healthcare ecosystem, the role of a Customer Service Representative is more critical than ever. You will be the first point of contact for patients, clinicians, and stakeholders, ensuring that every interaction is handled with empathy, efficiency, and accuracy. At brighthush, we believe that exceptional customer service is the cornerstone of patient satisfaction and operational excellence.

Why Join brighthush?

• Impactful Work: Your daily interactions help patients navigate complex care pathways, reducing frustration and improving health outcomes.
• Remote Flexibility: Work from the comfort of your home while maintaining a healthy work‑life balance.
• Growth Opportunities: We invest in your professional development through training, mentorship, and clear career pathways.
• Inclusive Culture: A collaborative environment that celebrates diversity, creativity, and continuous improvement.
• Competitive Compensation: A base salary of $37,336 per year, complemented by performance bonuses and comprehensive benefits.

Key Responsibilities

As a Customer Service Representative at brighthush, you will be responsible for a range of tasks that ensure seamless communication and support across our network. Your day‑to‑day duties will include:

• Answering inbound calls from patients, healthcare providers, and partners with professionalism and empathy.
• Resolving inquiries and issues related to scheduling, billing, insurance, and care coordination.
• Accurately documenting call details, actions taken, and follow‑up requirements in our electronic scheduling and CRM systems.
• Collaborating with internal teams (e.g., scheduling, billing, clinical) to expedite solutions and maintain data integrity.
• Adhering to compliance standards, including NACI background investigation protocols and HIPAA privacy guidelines.
• Participating in continuous improvement initiatives to enhance call handling processes and customer satisfaction metrics.

Essential Qualifications

• High school diploma or equivalent; additional coursework or certification in healthcare administration, customer service, or related fields is a plus.
• 1–3 years of experience in a call center, customer support, or scheduling environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with electronic scheduling software.
• Strong verbal and written communication skills in English.
• Ability to work flexible shifts, including evenings, weekends, and holidays as required.
• Completed NACI background investigation and a clean record to meet regulatory compliance.

Preferred Qualifications

• Experience in the healthcare industry, particularly with patient scheduling or care coordination.
• Knowledge of electronic health record (EHR) systems or other healthcare IT platforms.
• Previous exposure to call center metrics such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Multilingual abilities or experience serving diverse patient populations.
• Demonstrated ability to work independently in a remote setting while maintaining high productivity and accountability.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to improve patient experience.
• Problem‑Solving: Ability to analyze issues quickly, identify root causes, and implement effective solutions.
• Attention to Detail: Meticulous record‑keeping and data entry to ensure accuracy and compliance.
• Time Management: Efficiently juggle multiple tasks and prioritize responsibilities in a fast‑paced environment.
• Technical Proficiency: Comfortable navigating call center software, CRM platforms, and electronic scheduling tools.
• Team Collaboration: Strong interpersonal skills to work cross‑functionally with scheduling, billing, and clinical teams.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Service Representative, you will have access to a range of professional development resources, including:

• Onboarding training that covers industry best practices, compliance standards, and our internal systems.
• Ongoing coaching sessions with experienced supervisors to refine your skills and advance your career.
• Access to e‑learning modules covering topics such as healthcare regulations, customer experience design, and advanced call handling techniques.
• Clear career pathways that may lead to roles such as Senior Customer Support Specialist, Team Lead, or Operations Analyst.
• Opportunities to participate in cross‑functional projects, giving you exposure to different facets of the healthcare support ecosystem.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, transparency, and continuous improvement. Even though our team is remote, we maintain strong connections through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Digital collaboration tools (Slack, Microsoft Teams, Zoom) that keep everyone connected.
• Regular recognition programs that celebrate individual and team achievements.
• Inclusive policies that support work‑life balance, mental health, and personal well‑being.

Compensation, Perks, and Benefits

While the base salary for this role is $37,336 per year, brighthush offers a comprehensive benefits package designed to support your health, financial security, and personal growth:

• Health, dental, and vision insurance plans with competitive premiums.
• 401(k) retirement plan with company match.
• Paid time off (PTO), sick leave, and paid holidays.
• Employee assistance program (EAP) for mental health and wellness support.
• Professional development stipend for courses, certifications, or conferences.
• Flexible work schedule and remote work stipend to cover home office expenses.

How to Apply

If you are passionate about delivering exceptional customer service, thrive in a remote environment, and want to make a tangible difference in the healthcare sector, we encourage you to apply today. Join brighthush and become part of a team that values innovation, empathy, and excellence.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.