Customer Service Support Specialist – 40 Hours/Week, $17/hr – Join brighthush's Compassionate Recovery Team

About brighthush

At brighthush, we blend cutting‑edge technology, clinical expertise, and heartfelt compassion to help people recover from workplace injuries and auto accidents. Our mission is simple yet powerful: protect dreams, restore lives, and empower individuals on their journey back to health and wellness. Whether you’re supporting a Fortune 500 client or a local business, you’ll work alongside dedicated professionals who share a commitment to excellence and a passion for making a real difference.

Position Overview

Job Title: Customer Service Support Specialist (Remote) Location: Fully Remote – United States Schedule: Monday – Friday, 40 hrs/week Compensation: $17.00 per hour (competitive, based on experience and market) Employment Type: Full‑time

As a Customer Service Support Specialist at brighthush, you will be the first point of contact for our customers, sales teams, and service representatives. You’ll handle inquiries, resolve account issues, and maintain accurate records—all while delivering the highest level of professionalism and care.

Key Responsibilities

• Respond promptly to customer inquiries and service requests via phone, email, and chat.
• Process documentation and maintain accurate, up‑to‑date records in our systems.
• Assist with requests for company materials, information, and support resources.
• Manage credit and account‑related issues, ensuring timely resolution.
• Collaborate with internal teams—sales, negotiations, and technical support—to resolve complex issues.
• Handle incoming and outgoing calls, transferring to negotiators or creating Salesforce tickets as needed.
• Take on additional tasks such as data entry, quality assurance, file attachment, and non‑negotiator queue coverage.
• Learn and navigate multiple databases and platforms, adapting quickly to new tools.
• Maintain a professional, courteous demeanor in all customer interactions.

Essential Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum of 1 year of customer service, administrative support, or call center experience.
• Strong verbal and written communication skills.
• Excellent problem‑solving abilities and a customer‑first mindset.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Ability to accurately enter, maintain, and update data in company systems.
• Strong organizational skills with meticulous attention to detail.
• Capacity to manage multiple tasks and prioritize work in a fast‑paced environment.
• Ability to work independently and collaboratively as part of a team.
• Professional demeanor and commitment to delivering a positive customer experience.

Preferred Qualifications

• Experience with Salesforce or similar CRM platforms.
• Background in healthcare or recovery services.
• Knowledge of billing, claims, or insurance processes.
• Familiarity with data quality and QA procedures.
• Experience in a remote work environment with self‑management skills.

Skills & Competencies

• Customer‑centric communication and empathy.
• Analytical thinking and problem‑solving.
• Technical aptitude for learning new software quickly.
• Time management and prioritization.
• Team collaboration and cross‑functional coordination.
• Adaptability to changing processes and priorities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Support Specialist, you’ll have the chance to:

• Progress into senior support roles or team lead positions.
• Transition into specialized areas such as claims processing, negotiations, or product training.
• Participate in ongoing training programs, including Salesforce certification, customer experience workshops, and industry‑specific courses.
• Leverage our tuition reimbursement program to pursue further education or professional certifications.
• Engage in mentorship and coaching from experienced leaders within the organization.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and personal growth. Our remote team enjoys:

• Flexible work hours within the core 40‑hour week.
• Regular virtual team meetings, town halls, and social events.
• A supportive environment that values diversity, equity, and inclusion.
• Open communication channels with leadership and peers.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a comprehensive benefits package designed to support your health, wealth, and well‑being:

• Competitive hourly rate of $17.00, with potential for overtime and performance bonuses.
• Health, dental, and vision insurance plans.
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Life and Accident & Dismemberment (AD&D) insurance.
• 401(k) retirement plan with company match.
• Tuition reimbursement for approved courses and certifications.
• Paid time off, holidays, and sick leave.
• Employee wellness resources, including mental health support.
• Access to a robust learning portal and professional development budget.

How to Apply

If you’re passionate about delivering exceptional customer service and want to be part of a mission‑driven organization, we encourage you to apply. Submit your resume and a brief cover letter outlining why you’re a great fit for brighthush.

Closing Statement

Join brighthush and become a vital part of a team that transforms lives through compassionate care and innovative solutions. Your dedication to customer service will help patients recover, businesses thrive, and communities heal. We look forward to welcoming you to our remote family and supporting your professional journey.