Customer Care Agent – Digital Branch Global – Multilingual (German, English & Spanish) – 24/7 Shift Flexibility – Sales & Digital Savvy

Welcome to brighthush – Where Digital Customer Care Meets Global Mobility

At brighthush, we’re redefining the way people move around the world. As a leading global mobility platform, we combine cutting‑edge technology with a human‑centric approach to deliver seamless car rental, ride‑sharing, subscription, and on‑demand transportation solutions. Our mission is simple: make every journey effortless, safe, and enjoyable for millions of customers worldwide.

We’re looking for a Multilingual Customer Care Agent to join our Digital Branch Global team. If you thrive in a fast‑paced, 24/7 environment, love solving problems for people from all walks of life, and are fluent in German, English, and Spanish, you could be the perfect fit for brighthush’s next wave of customer experience excellence.

Why brighthush?

Working at brighthush means you’ll be part of a culture that celebrates diversity, innovation, and continuous learning. We empower our employees to take ownership, experiment, and grow both personally and professionally. Here’s what sets us apart:

• Global Impact – Your work will touch customers across continents, shaping the future of mobility.
• Digital‑First Mindset – We harness AI, data analytics, and cloud technologies to deliver instant, personalized support.
• Inclusive Culture – We value every voice, fostering an environment where collaboration and respect thrive.
• Career Development – From mentorship programs to cross‑functional projects, we provide clear pathways to advance.

Key Responsibilities

As a Customer Care Agent, you’ll be the frontline of our digital service, ensuring every interaction is smooth, efficient, and memorable. Your day‑to‑day duties will include:

• Providing real‑time assistance to customers via chat, email, and phone, addressing inquiries about reservations, payments, and vehicle usage.
• Guiding customers through the pick‑up and drop‑off processes, ensuring they understand all steps and feel confident in their journey.
• Recommending relevant products and services—such as insurance add‑ons, premium upgrades, or subscription plans—based on customer needs and usage patterns.
• Escalating complex issues to specialized teams while maintaining a proactive, solution‑oriented mindset.
• Utilizing brighthush’s AI‑powered tools (e.g., Claude by Anthropic) to streamline responses, gather insights, and improve service quality.
• Maintaining accurate, up‑to‑date records in our CRM system, ensuring compliance with data protection regulations.
• Participating in continuous improvement initiatives, sharing feedback on process gaps, and suggesting enhancements.

Essential Qualifications

We’re looking for candidates who bring a blend of technical aptitude, language proficiency, and a passion for customer service:

• Fluency in German, English, and Spanish – Both written and spoken, with a strong grasp of regional idioms and cultural nuances.
• Experience in a customer‑facing role, preferably in a digital or tech environment.
• Strong communication skills, with the ability to explain complex concepts in simple terms.
• Comfortable working in a 24/7 shift schedule, including nights, weekends, and public holidays.
• High level of digital literacy – comfortable navigating multiple platforms, troubleshooting basic tech issues, and learning new tools quickly.
• Sales instinct – a natural curiosity to understand customer needs and recommend appropriate solutions.
• Team player mindset – collaborative, supportive, and eager to share knowledge with colleagues.

Preferred Qualifications

While not mandatory, the following experience will give you a competitive edge:

• Previous exposure to AI or chatbot technologies, such as Claude by Anthropic or similar platforms.
• Background in the transportation, logistics, or mobility sector.
• Experience with CRM systems (e.g., Salesforce, Zendesk) and data analytics tools.
• Knowledge of GDPR and other data privacy regulations.
• Multilingual proficiency beyond the core languages (e.g., French, Portuguese).

Skills & Competencies

Success at brighthush requires a blend of soft and hard skills. Below are the core competencies we value:

• Problem‑Solving – Ability to diagnose issues quickly and propose effective solutions.
• Adaptability – Thrive in a dynamic environment where priorities shift rapidly.
• Empathy & Customer‑Centricity – Put the customer first, anticipating needs and exceeding expectations.
• Time Management – Balance multiple tasks, meet deadlines, and maintain high quality under pressure.
• Technical Proficiency – Comfortable with AI tools, CRM systems, and digital communication channels.
• Collaboration – Work seamlessly with cross‑functional teams, from product to engineering.
• Continuous Learning – Seek feedback, pursue training, and stay updated on industry trends.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Care Agent, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your integration.
• Regular training sessions on new products, AI tools, and customer service best practices.
• Internal mobility options – move into product support, quality assurance, or even product management.
• Leadership development tracks for high performers interested in supervisory roles.
• Participation in cross‑functional projects, giving you exposure to engineering, marketing, and data science teams.

Work Environment & Company Culture

Our remote-first model means you can work from anywhere in Spain while staying connected to a vibrant, global team. We foster a culture of:

• Flexibility – While shifts are scheduled, we offer flexibility in shift swaps and remote work arrangements.
• Collaboration – Daily stand‑ups, weekly knowledge‑sharing sessions, and virtual team‑building activities.
• Innovation – A safe space to experiment with new ideas, backed by data and customer feedback.
• Well‑being – Access to mental health resources, virtual fitness classes, and wellness programs.
• Recognition – Regular shout‑outs, performance bonuses, and employee appreciation events.

Compensation & Benefits

We offer a competitive salary package and a comprehensive benefits program designed to support your professional and personal life:

• Base Salary – €22,800 per year, commensurate with experience and performance.
• Performance Bonuses – Earn additional rewards based on key metrics and customer satisfaction scores.
• Generous Paid Time Off – Accumulate vacation days, sick leave, and personal days to recharge.
• Health & Wellness – Comprehensive health insurance, mental health support, and wellness stipends.
• Retirement Plans – Company‑matched pension contributions to secure your future.
• Professional Development – Reimbursement for courses, certifications, and conferences.
• Employee Discounts – Exclusive discounts on brighthush services and partner products.

How to Apply

Ready to embark on an exciting journey with brighthush? Submit your application through our careers portal. We’re eager to learn how your skills and passion align with our mission to transform global mobility.

Apply to brighthush Today

Join brighthush – Where Your Voice Drives the Future of Mobility

At brighthush, every interaction matters. Your role as a Customer Care Agent will directly influence how millions experience travel and transportation. If you’re a multilingual, tech‑savvy, customer‑obsessed professional ready to make a global impact, we want to hear from you. Apply now and become part of a team that’s shaping the future of movement.