Customer Care Associate – Remote – Retail & Hospitality Experience Preferred – Shape the Future of Insurance at brighthush

About brighthush

brighthush is redefining how people protect and manage their most valuable assets—cars, homes, and beyond. By combining cutting‑edge artificial intelligence with a human‑centric approach, we create a single, intuitive platform that handles everything from insurance and financing to maintenance and resale. Our mission is simple: make the ownership experience seamless, affordable, and truly personalized.

Why brighthush?

At brighthush, we’re not just another tech startup. We’re a movement that’s already helped over 5 million customers navigate the complex world of physical asset ownership. With a robust product roadmap, a passionate team of former leaders from industry giants, and a culture that values curiosity, ownership, and collaboration, we’re poised to become the go‑to advisor for every car, home, and motorcycle owner.

When you join us, you’ll experience:

• Full‑remote work with the freedom to choose a 5‑day, 8‑hour or a 4‑day, 10‑hour schedule.
• Competitive hourly wages ($19–$21) plus equity options that let you own a piece of the company’s success.
• Comprehensive benefits—medical, dental, vision, 401(k) match, paid vacation, paid parental leave, wellness programs, and more.
• Continuous learning opportunities, including paid P&C insurance licensing for those who want to grow into a future product or policy specialist role.
• A culture that celebrates teamwork, transparency, and a relentless pursuit of excellence.

Role Overview

As a Customer Care Associate on our Customer Operations team, you will be the frontline ambassador of brighthush’s brand. Your mission is to anticipate customer needs, provide proactive solutions, and help shape the next generation of our product. You’ll work closely with our product, engineering, and data science teams to turn customer feedback into actionable improvements.

Key Responsibilities

• Deliver exceptional, personalized support to policyholders via phone, chat, and email.
• Identify coverage gaps, eligible discounts, and renewal opportunities before customers even ask.
• Navigate a diverse portfolio of insurance partners, selecting the best fit for each customer’s unique situation.
• Process service requests—vehicle updates, driver changes, lienholder additions, and policy document uploads—accurately and efficiently.
• Escalate complex issues to the appropriate internal teams while maintaining a high first‑contact resolution rate.
• Act as a product evangelist: test new features, report bugs, and provide insights that drive product enhancements.
• Collaborate with cross‑functional teams to refine customer journeys and reduce friction points.
• Maintain a deep understanding of industry trends, regulatory changes, and competitor offerings.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum 1 year of customer service, sales, or hospitality experience.
• Strong verbal and written communication skills in English.
• Proven ability to solve problems creatively and efficiently.
• Comfortable using multiple digital tools (CRM, knowledge base, ticketing systems).
• Self‑motivated, detail‑oriented, and able to thrive in a fast‑paced, remote environment.

Preferred Qualifications

• Experience in the insurance, automotive, or real‑estate sectors.
• Knowledge of policy terminology, coverage types, and claim processes.
• Familiarity with AI or data‑driven customer support platforms.
• Previous remote work experience with a distributed team.
• Multilingual abilities (Spanish, French, Mandarin, etc.) are a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: Anticipate needs and exceed expectations.
• Analytical Thinking: Break down complex problems and propose actionable solutions.
• Adaptability: Pivot quickly in a dynamic, evolving product landscape.
• Collaboration: Work seamlessly with product, engineering, and data teams.
• Time Management: Prioritize tasks and meet deadlines in a remote setting.
• Tech Savvy: Comfortable learning new software and troubleshooting issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care Associate, you’ll have clear pathways to advance into:

• Senior Customer Support Specialist
• Product Analyst or Customer Experience Lead
• Insurance Policy Specialist (with paid licensing)
• Operations Manager or Team Lead

We invest in your professional development through mentorship programs, access to industry conferences, and an internal learning portal that covers everything from advanced AI concepts to soft‑skill workshops.

Work Environment & Culture

Our culture is built on three pillars: Ownership, Kindness, and Continuous Learning. We treat each other as co‑founders, celebrate wins—big and small—and hold each other accountable to the highest standards. Remote work is the norm, but we also host quarterly virtual town halls, monthly hackathons, and spontaneous “coffee chats” to keep the community vibrant.

Compensation & Benefits

We offer a competitive hourly rate of $19–$21, which is complemented by:

• Equity options that allow you to share in the company’s growth.
• Full medical, dental, and vision coverage.
• 401(k) plan with employer match.
• Paid vacation, sick leave, and parental leave.
• Wellness stipend and mental‑health resources.
• Paid training and certification programs.
• Annual company retreats and team‑building events.

Location & Eligibility

brighthush is a fully remote company, but we currently accept applications from candidates residing in the United States and Canada. If you live in one of the following states or provinces—Arizona, California, Colorado, Florida, Georgia, Illinois, Massachusetts, North Carolina, New Jersey, Nevada, New York, Oregon, Tennessee, Texas, Utah, Virginia, or Ontario—you’re eligible to apply. We are committed to equal opportunity and encourage applicants from all backgrounds to apply.

Equal Opportunity & Accommodations

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodations due to a disability, please contact us at [email protected]. We will work with you to ensure a smooth application process.

How to Apply

Ready to join a team that’s reshaping the insurance experience? Click the link below to submit your application and start your journey with brighthush.

Apply to brighthush Today

Closing Note

At brighthush, we’re building more than an app—we’re building a community of people who care deeply about the assets that matter most to our customers. If you’re passionate about delivering world‑class customer service, eager to learn, and excited to shape the future of insurance, we want to hear from you. Join us, and let’s create a brighter, more connected world together.