Customer Care Coordinator – Remote Client Experience Specialist at brighthush

About brighthush

At brighthush, we’re redefining the way people experience travel, hospitality, and event services. Our mission is to create seamless, memorable journeys for clients worldwide by combining cutting‑edge technology with a human touch. As a fully remote, high‑growth organization, we empower our team members to work from anywhere while fostering a culture of collaboration, innovation, and continuous learning.

Why Join brighthush?

When you become part of brighthush, you’ll join a dynamic, forward‑thinking team that values creativity, accountability, and a passion for delivering exceptional service. We believe that great customer care starts with great people, and we invest heavily in professional development, mentorship, and a supportive work environment that encourages you to grow both personally and professionally.

Position Overview

The Customer Care Coordinator is the frontline ambassador for brighthush’s clients. In this fully remote role, you’ll manage inquiries, coordinate services, and ensure every client interaction is handled with precision and care. You’ll be the trusted point of contact who turns questions into solutions, schedules into experiences, and feedback into continuous improvement.

Key Responsibilities

• Client Communication Hub: Serve as the primary point of contact for all client inquiries, support requests, and service updates across email, chat, and phone.
• Service Coordination: Collaborate with internal teams to schedule services, confirm bookings, and track deliverables, ensuring every client’s needs are met on time.
• Proactive Follow‑Ups: Monitor outstanding tasks, send timely reminders, and follow up with clients to confirm receipt of information and satisfaction with outcomes.
• Documentation & Record‑Keeping: Maintain accurate, up‑to‑date records of all client interactions, requests, and resolutions in our CRM and internal knowledge base.
• Process Improvement: Identify bottlenecks in client workflows and propose solutions to streamline communication and service delivery.
• Team Collaboration: Work closely with Sales, Operations, and Technical Support to ensure a cohesive client experience across all touchpoints.
• Quality Assurance: Review client feedback and internal metrics to uphold brighthush’s high standards for service excellence.

Essential Qualifications

• Proven experience in customer service, client support, or coordination roles (minimum 2 years).
• Exceptional written and verbal communication skills in English; additional languages are a plus.
• Strong organizational and time‑management abilities, with a track record of handling multiple priorities simultaneously.
• Self‑motivated and comfortable working independently in a remote setting, with a reliable internet connection and a dedicated workspace.
• Detail‑oriented mindset and a commitment to delivering error‑free, professional interactions.
• Proficiency with email, messaging platforms (Slack, Teams), and CRM systems (HubSpot, Salesforce, or similar).

Preferred (Not Required) Qualifications

• Experience in the travel, hospitality, or event‑management industry.
• Background in logistics or operations coordination.
• Familiarity with AI‑powered customer support tools and data analytics.
• Interest in travel, cultural exploration, or event planning.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help clients and a knack for turning challenges into opportunities.
• Problem‑Solving: Ability to diagnose issues quickly and propose practical solutions.
• Adaptability: Comfortable navigating changing priorities and evolving client needs.
• Collaboration: Strong teamwork skills and the ability to build rapport with cross‑functional partners.
• Tech Savvy: Comfortable learning new software tools and integrating them into daily workflows.
• Data‑Driven: Ability to analyze client metrics and use insights to improve service quality.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Care Coordinator, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on industry best practices, new technologies, and soft‑skill development.
• Clear career pathways to roles such as Senior Client Success Manager, Operations Lead, or Product Support Specialist.
• Opportunities to lead cross‑functional projects, enhancing your leadership and project‑management experience.
• Annual performance reviews that align your growth goals with brighthush’s strategic objectives.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Flexible work hours that accommodate your personal rhythm while meeting client needs.
• A virtual “water cooler” via Slack channels, where you can connect with colleagues across the globe.
• Quarterly virtual team retreats and monthly “brighthush” town halls to keep everyone aligned.
• A culture that celebrates wins, encourages experimentation, and values diverse perspectives.
• Access to a digital library of resources, including industry reports, webinars, and skill‑building courses.

Compensation & Benefits

We offer a competitive salary range of $40,000 – $70,000 per year, commensurate with experience and performance. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance (for you and your dependents).
• 401(k) matching program to help you plan for the future.
• Paid time off (PTO) and flexible holidays to recharge and maintain work‑life balance.
• Professional development stipend for courses, certifications, or conferences.
• Monthly stipend for home‑office equipment and high‑speed internet.
• Employee referral bonus program and performance‑based incentives.

How to Apply

If you’re passionate about delivering outstanding client experiences, thrive in a remote environment, and want to grow with a forward‑thinking company, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Care Coordinator role at brighthush.

We may use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Join brighthush Today!

Be part of a team that’s shaping the future of travel, hospitality, and event services. Your expertise will directly impact client satisfaction and help brighthush continue to deliver world‑class experiences. Apply now and start your journey with us!