Dynamic Customer Support Coordinator – Remote Client Experience Specialist for Innovative Travel & Hospitality Solutions at brighthush

About brighthush

At brighthush, we’re redefining the way people experience travel, hospitality, and event services. Our mission is to create seamless, personalized journeys that delight clients from the moment they reach out to the final farewell. With a forward‑thinking culture that values creativity, collaboration, and continuous learning, brighthush is a place where your ideas can shape the future of customer experience.

Role Overview

We’re looking for a dependable, service‑oriented Customer Support Coordinator to join our remote team. In this role, you’ll be the first point of contact for our clients, ensuring every inquiry, reservation, and service request is handled with professionalism, precision, and a personal touch. If you thrive on organization, enjoy problem‑solving, and love making people’s day a little brighter, this is the position for you.

Why This Role Matters

Your work will directly influence client satisfaction scores, repeat bookings, and the overall reputation of brighthush in a competitive market. By mastering our digital tools and collaborating with cross‑functional teams, you’ll help us deliver flawless experiences that keep clients coming back.

Key Responsibilities

• Client Communication: Respond to inquiries via email, phone, and chat platforms with a friendly, solution‑focused tone.
• Reservation & Scheduling: Coordinate bookings, confirm details, and manage calendar integrations to avoid conflicts.
• Documentation & Record‑Keeping: Maintain accurate client profiles, support tickets, and service logs in our internal CRM.
• Issue Tracking: Monitor open requests, follow up proactively, and ensure timely resolution.
• Quality Assurance: Review service confirmations for accuracy, flag discrepancies, and liaise with vendors as needed.
• Administrative Support: Assist with general office tasks, such as data entry, report generation, and internal communications.
• Team Collaboration: Work closely with Sales, Operations, and Marketing to align client expectations and deliver a unified experience.

Essential Qualifications

• Proven experience in customer support, administration, or a related field.
• Excellent written and verbal communication skills in English.
• Strong organizational abilities and meticulous attention to detail.
• Comfortable using online systems, ticketing platforms, and collaboration tools (e.g., Zendesk, HubSpot, Slack).
• Self‑motivated with the ability to manage multiple tasks in a remote environment.
• Reliable high‑speed internet connection and a dedicated workspace.

Preferred Qualifications

• Experience in the travel, hospitality, or event industry.
• Knowledge of reservation systems (e.g., Amadeus, Sabre, or similar).
• Previous exposure to AI‑powered customer service tools.
• Interest in continuous learning and professional development.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a genuine desire to help.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.
• Tech Savvy: Comfortable learning new software and troubleshooting basic technical issues.
• Team Player: Collaborative spirit, open to feedback, and supportive of colleagues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Support Coordinator, you’ll have access to:

• Structured onboarding with mentorship from senior team members.
• Regular training sessions on industry trends, new tools, and customer experience best practices.
• Clear performance metrics that open pathways to roles such as Client Success Manager, Operations Lead, or Product Specialist.
• Cross‑departmental projects that broaden your skill set and visibility within the organization.

Work Environment & Culture

Our remote-first culture means you can work from anywhere while staying connected through:

• Weekly virtual stand‑ups and team huddles.
• Open communication channels via Slack, Teams, and Zoom.
• Flexible work hours that accommodate different time zones.
• A supportive community that celebrates wins and learns from challenges together.

Compensation & Benefits

We offer a competitive salary range of $45,000 – $75,000 per year, commensurate with experience and performance. In addition, you’ll enjoy:

• Health, dental, and vision insurance (for eligible employees).
• Paid time off and a generous holiday schedule.
• 401(k) matching program.
• Professional development stipend for courses, certifications, or conferences.
• Annual performance bonus potential.
• Access to a company‑wide wellness program and mental health resources.

How We Hire

Our hiring process blends human insight with advanced AI tools. While AI assists in reviewing applications and identifying key qualifications, final hiring decisions are made by our dedicated recruitment team. We value transparency and privacy, so if you have questions about how your data is processed, feel free to reach out.

Ready to Join brighthush?

If you’re passionate about delivering exceptional client experiences, thrive in a remote setting, and want to grow with a forward‑thinking organization, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career at brighthush.