Customer Engagement Specialist – Remote Relationship Builder & Digital Communications Champion at brighthush

About brighthush

At brighthush, we are redefining how organizations connect with their audiences in an increasingly digital world. As a leading innovator in communications, technology, and customer experience, brighthush blends data‑driven insights with creative storytelling to help brands build lasting relationships. Our remote‑first culture empowers talent across the United States to collaborate, experiment, and grow without geographic constraints. Whether you’re a seasoned professional or an emerging star, brighthush offers a platform where your ideas are heard, your expertise is valued, and your career can accelerate at a pace that matches your ambition.

Why This Role Matters

The Customer Engagement Specialist is the heartbeat of brighthush’s client‑facing initiatives. In a world where every interaction can shape brand perception, you will be the trusted voice that guides customers through their journey, resolves challenges, and transforms everyday touchpoints into memorable experiences. This position is fully remote, allowing you to work from anywhere in Georgia (or any U.S. state) while staying closely aligned with cross‑functional teams, including Marketing, Product, Sales, and Support.

Key Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for assigned client accounts, cultivating strong, long‑term relationships through proactive outreach, personalized communication, and timely follow‑up.
• Multi‑Channel Engagement: Design, execute, and optimize engagement campaigns across email, chat, social media, SMS, and emerging digital platforms, ensuring consistent brand voice and messaging.
• Issue Resolution & Advocacy: Quickly diagnose customer concerns, coordinate with internal experts, and deliver solutions that exceed expectations while documenting insights for continuous improvement.
• Data‑Driven Insights: Leverage CRM tools and analytics dashboards to track engagement metrics, identify trends, and recommend strategic adjustments that boost satisfaction and retention.
• Content Collaboration: Partner with the Content and Creative teams to develop FAQs, knowledge‑base articles, webinars, and tutorial videos that empower customers to self‑serve effectively.
• Feedback Loop Creation: Gather and synthesize customer feedback, presenting actionable recommendations to Product Management and Leadership to influence roadmap decisions.
• Training & Mentorship: Onboard new team members, share best practices, and contribute to the development of a knowledge‑sharing culture within the Customer Engagement group.
• Compliance & Quality Assurance: Ensure all communications adhere to industry regulations, data‑privacy standards, and brighthush’s internal quality guidelines.

Essential Qualifications

• Bachelor’s degree in Communications, Marketing, Business Administration, or a related field (or equivalent professional experience).
• Minimum 3 years of experience in customer engagement, client success, or account management, preferably in a technology‑focused or SaaS environment.
• Demonstrated expertise in using CRM platforms (e.g., Salesforce, HubSpot) and customer support tools (e.g., Zendesk, Intercom, Freshdesk).
• Exceptional written and verbal communication skills, with the ability to tailor messaging for diverse audiences.
• Strong analytical mindset; comfortable interpreting data, generating reports, and translating findings into actionable strategies.
• Proven track record of meeting or exceeding customer satisfaction (CSAT) and Net Promoter Score (NPS) targets.
• Self‑starter attitude with excellent time‑management, organization, and the ability to thrive in a fully remote setting.
• High emotional intelligence, empathy, and a genuine passion for helping people succeed.

Preferred Qualifications

• Advanced degree or certifications in Customer Success, Digital Marketing, or Project Management.
• Experience with omnichannel engagement platforms such as Braze, MoEngage, or Customer.io.
• Background in B2B communications, especially within the government, defense, or large‑enterprise sectors.
• Familiarity with agile methodologies and the ability to work closely with product development cycles.
• Fluency in a second language (Spanish, French, or Mandarin) to support a multilingual client base.
• Track record of leading process‑improvement initiatives that resulted in measurable efficiency gains.

Core Skills & Competencies

• Relationship Building: Ability to earn trust quickly and maintain rapport over long periods.
• Strategic Communication: Craft clear, concise, and compelling messages that align with brand guidelines.
• Problem Solving: Diagnose complex issues, think critically, and propose creative solutions under pressure.
• Technology Savvy: Comfortable navigating cloud‑based tools, collaboration suites (Slack, Microsoft Teams), and data visualization software.
• Adaptability: Thrive in a fast‑changing environment, pivoting priorities while maintaining high quality.
• Team Collaboration: Work seamlessly with cross‑functional partners, sharing insights and championing customer needs.
• Project Management: Manage multiple engagement initiatives simultaneously, meeting deadlines and budget constraints.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its people. As a Customer Engagement Specialist, you will have access to:

• Personalized learning paths through our brighthush Academy, featuring courses on advanced analytics, digital storytelling, and emerging communication technologies.
• Mentorship programs pairing you with senior leaders in Customer Success, Product, and Marketing.
• Opportunities to transition into senior roles such as Customer Success Manager, Engagement Team Lead, or Director of Client Experience after demonstrating impact.
• Quarterly innovation sprints where you can pitch new engagement strategies directly to executive leadership.
• Industry conference sponsorships, certifications, and a budget for continuous education.

Work Environment & Culture at brighthush

Our remote‑first philosophy is built on trust, flexibility, and a commitment to work‑life harmony. At brighthush you will experience:

• Inclusive Community: A diverse workforce that celebrates different perspectives, backgrounds, and ideas.
• Collaborative Tools: State‑of‑the‑art digital workspaces that keep you connected with teammates across time zones.
• Well‑Being Programs: Virtual wellness sessions, mental‑health resources, and a generous paid‑time‑off policy.
• Recognition Culture: Regular shout‑outs, peer‑nominated awards, and performance‑based bonuses that acknowledge your contributions.
• Transparent Leadership: Open town halls, quarterly business reviews, and a clear roadmap that lets you see how your work drives company success.

Compensation, Perks & Benefits

While exact figures vary based on experience, brighthush offers a competitive total‑reward package that includes:

• Base salary aligned with market benchmarks for remote roles in the United States.
• Performance‑based annual bonus tied to individual and company outcomes.
• Comprehensive health, dental, and vision coverage for you and eligible dependents.
• 401(k) plan with company match to help you plan for the future.
• Generous paid time off, including holidays, sick days, and personal days.
• Home‑office stipend for ergonomic equipment, high‑speed internet, and coworking space credits.
• Professional development budget, certification reimbursements, and access to an extensive digital library.
• Employee assistance program, wellness challenges, and virtual social events to keep the team connected.

How to Apply

If you are ready to champion customer success, drive meaningful engagement, and grow your career within a forward‑thinking organization, we want to hear from you. Please click the link below to submit your resume, cover letter, and any relevant work samples. Our recruitment team reviews applications on a rolling basis, and qualified candidates will be contacted for a virtual interview.

Apply To This Job

Join brighthush Today

At brighthush, your voice matters, your ideas shape the future, and your success is our priority. Become part of a vibrant community where innovation meets empathy, and where every customer interaction is an opportunity to shine. Take the next step in your career—apply now and help us create unforgettable experiences for customers around the globe.