Customer Care Specialist I – Healthcare & Medicare Support Champion (Ohio Residency Required) – Join brighthush

Welcome to brighthush – Where Compassion Meets Innovation

At brighthush, we’re not just a healthcare support provider; we’re a movement dedicated to transforming how people access and experience health services across Ohio. By marrying state‑of‑the‑art technology with a heartfelt commitment to service, we empower patients, providers, and communities to thrive. Our mission is simple yet powerful: deliver clear, reliable, and compassionate support that turns complex healthcare questions into confident, informed decisions.

Why Your Role as a Customer Care Specialist Matters

As the first point of contact for members, beneficiaries, and providers, you are the heartbeat of our service delivery. Your interactions shape perceptions, resolve uncertainties, and build trust in a system that can often feel opaque. Every call you answer, every email you draft, and every claim you clarify contributes to a larger promise: that every individual in Ohio has access to transparent, accurate, and timely healthcare support.

Key Responsibilities – What You’ll Do Every Day

• Handle Routine Inquiries with Precision: Address member and provider questions on claims processing, benefit education, contracting, credentialing, eligibility, and transportation logistics.
• Champion Compliance: Uphold HIPAA, state, and federal regulations in every interaction, ensuring data privacy and legal integrity.
• Resolve Issues Promptly: Investigate, research, and close open or pending issues, maintaining a high satisfaction rate.
• Build Relationships: Foster trust and rapport with members and providers through consistent, high‑quality service.
• Master Internal Processes: Stay current on all internal procedures, policies, and system updates to provide accurate guidance.
• Document with Excellence: Accurately record all telephone and written communications in our CRM, ensuring traceability and audit readiness.
• Mentor New Hires: Share best practices, guide onboarding, and create a supportive learning environment.
• Drive Continuous Improvement: Contribute ideas to enhance service delivery, workflow efficiency, and overall customer satisfaction.
• Adapt to Evolving Needs: Perform any other related tasks as directed by management, demonstrating flexibility and initiative.

Education & Experience – What We’re Looking For

• High School Diploma or equivalent (required).
• Minimum of 2 years in a customer‑service role (preferred).
• Experience in a call‑center environment is highly valued.

Essential Qualifications & Competencies – The Skills That Set You Apart

• Critical Thinking & Listening: Ability to assess complex situations and respond with clarity.
• Decision‑Making & Problem‑Solving: Resolve issues efficiently while maintaining compliance.
• Computer Proficiency: Comfortable navigating Windows environments and CRM systems.
• Typing Speed: Minimum 35 WPM.
• Communication: Strong written and verbal skills, with professional phone etiquette.
• Stress Management: Thrive under pressure and maintain composure during high‑volume periods.
• Attention to Detail: Accuracy in documentation and data entry.
• Multitasking: Manage multiple inquiries simultaneously without compromising quality.
• Team & Independent Work: Collaborate with peers while also taking initiative.
• Adaptability: Adjust quickly to evolving processes, policies, and technology.

Preferred Skills & Experience – Bonus Points

• Experience in the healthcare or Medicare sector.
• Familiarity with claims processing systems.
• Knowledge of credentialing and provider onboarding workflows.
• Previous mentorship or training experience.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care Specialist I, you’ll have access to:

• Structured onboarding and continuous training programs.
• Mentorship from senior specialists and leaders.
• Cross‑functional projects that broaden your skill set.
• Clear advancement pathways to roles such as Senior Specialist, Team Lead, or Manager.
• Professional development stipends for certifications and courses.
• Regular performance reviews with actionable feedback.
• Opportunities to lead process improvement initiatives.

Work Environment & Culture – What It’s Like to Work at brighthush

Our Ohio headquarters is a modern, collaborative space designed to inspire creativity and teamwork. We celebrate diversity, encourage open dialogue, and prioritize work‑life balance. Key cultural pillars include:

• Collaboration: Open communication across departments.
• Innovation: Continuous improvement and experimentation.
• Integrity: Ethical conduct and transparency.
• Community: Volunteer initiatives and local partnerships.
• Recognition: Regular shout‑outs and performance rewards.
• Flexibility: Hybrid work options and flexible scheduling.
• Wellness: Employee wellness programs and mental health resources.

Compensation & Benefits – We Value Your Contribution

We offer a competitive annual salary ranging from $35,900 to $57,300, commensurate with experience and performance. In addition to base pay, you may qualify for a performance‑based bonus tied to both company and individual metrics.

Our comprehensive benefits package includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, holidays, and sick leave.
• Flexible work arrangements and remote‑work options.
• Employee wellness programs and mental health resources.
• Tuition reimbursement and professional development support.
• Employee assistance program and financial planning services.
• Employee recognition programs and team celebrations.

Location & Eligibility – Where You’ll Be

This position is based in Ohio and requires the successful candidate to be a resident of the state. Candidates must be able to attend in‑person training sessions and occasional team meetings.

How to Apply – Take the First Step

Ready to join a team that values your expertise and supports your growth? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply to brighthush Today

Equal Opportunity Employer – Our Commitment to Diversity

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join the brighthush Family – Where Your Passion Meets Purpose

We look forward to welcoming you to the brighthush family, where your passion for service meets our dedication to innovation and community impact. Together, we’ll build a healthier, more connected Ohio.