Senior Strategic Customer Advocacy Manager – Community & Champion Program Lead – Accelerating Customer Engagement, Brand Storytelling, and Data‑Driven Growth at brighthush

About brighthush

brighthush is a pioneering technology partner that empowers organizations to create lasting social impact through purpose‑driven solutions and responsible AI. Guided by our Intelligence for Good® vision, we blend innovation, trust, and human expertise to help our clients transform their missions into measurable outcomes. As a rapidly growing company, we are committed to fostering a culture where curiosity, collaboration, and continuous learning are not just buzzwords but everyday practices. Our remote‑flexible workforce thrives on autonomy, creativity, and a shared commitment to making the world a better place.

Why This Role Matters

Customer advocacy is the heartbeat of sustainable growth. At brighthush, we believe that the most powerful brand ambassadors are our customers, who, when nurtured, become passionate champions, storytellers, and reference partners. The Strategic Customer Advocacy Manager will be the catalyst that turns everyday interactions into a vibrant community, amplifies authentic voices, and drives measurable business impact. If you thrive on building relationships, leveraging data to shape strategy, and creating experiences that resonate, this is the role for you.

Key Responsibilities

• Strategic Leadership: Own the vision and execution of the brighthush Community and Champions advocacy program. Design a connected experience that scales customer engagement, deepens loyalty, and fuels brand advocacy.
• Community Growth & Engagement: Cultivate a thriving, active customer community through targeted campaigns, dynamic communications, member‑led user groups, and proactive moderation. Provide exceptional member support that turns casual participants into lifelong advocates.
• Champion Development: Identify high‑potential customers and guide them through a structured journey to become Champions, speakers, reviewers, references, and storytellers. Build trusted relationships that evolve throughout their advocacy lifecycle.
• Cross‑Functional Collaboration: Partner with Marketing, Customer Success, Support, Partners, Events, Brand, and other teams to align community and advocacy initiatives with broader business priorities. Serve as the bridge that translates customer insights into actionable strategies.
• Data‑Driven Optimization: Define, track, and report on community health metrics and advocacy impact. Leverage analytics, automation, and AI‑enabled capabilities to refine programs, streamline processes, and enhance governance.
• Governance & Best Practices: Establish clear policies, workflows, and content guidelines that ensure consistency, compliance, and a high‑quality experience for all community members.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences. Share insights on community best practices, advocacy trends, and the role of AI in customer engagement.

Essential Qualifications

• 5+ years of experience in community management, customer advocacy, customer marketing, or customer success, with a proven track record of owning customer‑facing programs.
• Hands‑on experience managing an enterprise customer community or an advocacy, champion, or reference program. Demonstrated understanding of how these programs support the overall customer journey.
• Exceptional relationship‑building and influencing skills, with a history of collaborating effectively across multiple teams and stakeholders.
• Strong analytical mindset: ability to prioritize initiatives in an agile environment and use engagement and program data to inform decisions and improve outcomes.
• Customer‑centric mindset: a collaborative approach that connects customer needs, community engagement, and advocacy opportunities.
• Proficiency with community platforms (e.g., Slack, Discourse, or similar), marketing automation tools, and data analytics suites.
• Experience with AI‑enabled engagement tools is a plus.

Preferred Qualifications

• Background in the non‑profit or social impact sector, aligning with brighthush’s mission.
• Experience scaling community programs from pilot to enterprise‑wide adoption.
• Knowledge of reference management best practices and the ability to create compelling case studies.
• Strong writing and storytelling skills, with a portfolio of community‑generated content.
• Project management certification (PMP, Scrum, or similar) is a bonus.

Core Skills & Competencies

• Strategic Thinking: Ability to translate business objectives into actionable community and advocacy strategies.
• Data Literacy: Comfortable working with dashboards, interpreting metrics, and deriving insights that drive continuous improvement.
• Communication: Excellent verbal and written communication skills, capable of crafting compelling narratives for diverse audiences.
• Collaboration: Proven track record of working cross‑functionally, building consensus, and driving alignment.
• Adaptability: Thrives in a fast‑paced, evolving environment; comfortable pivoting priorities based on emerging data.
• Customer Empathy: Deep understanding of customer pain points and motivations, translating them into advocacy opportunities.
• Technology Savvy: Familiarity with community platforms, marketing automation, CRM systems, and AI tools.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will:

• Lead cross‑functional projects that influence company‑wide strategy.
• Participate in leadership development programs and mentorship circles.
• Attend industry conferences, workshops, and webinars to stay ahead of community and advocacy trends.
• Contribute to thought leadership pieces, whitepapers, and case studies that position brighthush as a market leader.
• Explore lateral moves into Product Management, Customer Experience, or Brand Strategy based on your interests.

Work Environment & Culture

brighthush champions a culture of inclusivity, transparency, and continuous improvement. Our remote‑flexible workforce means you can work from anywhere while staying connected through weekly virtual huddles, quarterly all‑hands meetings, and informal “coffee chats.” We celebrate diversity, encourage open dialogue, and provide a safe space for ideas to flourish.

Compensation & Benefits

The starting base pay for this role ranges from $77,700.00 to $104,500.00, with potential adjustments based on qualifications, market value, and operational considerations. In addition to a competitive salary, brighthush offers:

• Comprehensive medical, dental, and vision insurance plans.
• Remote‑flexible work model with a stipend for home office setup.
• Wellness programs, including mental health resources and fitness reimbursements.
• 401(k) retirement plan with employer match.
• Flexible paid time off and generous parental leave.
• Pet insurance, legal, and identity protection.
• Tuition reimbursement program for continued education.
• Corporate donation matching program (“Donations for Doers”).
• Access to cutting‑edge AI tools and community platforms.

How to Apply

Ready to lead the next wave of customer advocacy at brighthush? Submit your application through our careers portal and join a team that values innovation, impact, and personal growth.