Customer Care Specialist I – Remote High‑Volume Call Center Professional for Healthcare Services & Customer Success

About brighthush – Empowering Health Through Exceptional Service

At brighthush, we believe that every interaction with a customer is an opportunity to make a meaningful impact on health and well‑being. As a leading provider of integrated healthcare solutions, we combine cutting‑edge technology with compassionate, person‑centered care. Our mission is to simplify the patient journey, improve outcomes, and create lasting relationships built on trust. Joining the brighthush family means becoming part of a vibrant, purpose‑driven community where your voice matters, your growth is championed, and your dedication to service helps shape the future of healthcare.

Why This Role Matters

Our Customer Care Specialists are the front‑line ambassadors of brighthush. You will be the trusted point of contact for patients, providers, and partners who rely on us for timely, accurate, and empathetic assistance. By delivering outstanding service, you directly influence satisfaction scores, drive revenue through cross‑selling opportunities, and help maintain the integrity of our customer data throughout the entire order lifecycle.

Position Summary

We are seeking a motivated, detail‑oriented Customer Care Specialist I to join our remote call‑center team. Working Tuesday through Saturday, 2 PM – 11 PM CST, you will handle a high volume of inbound calls, process orders, resolve product or service issues, and identify opportunities to expand our service footprint. This role is ideal for individuals who thrive in fast‑paced environments, possess strong communication skills, and are eager to grow within the healthcare industry.

Key Responsibilities

• Customer Interaction: Answer a large volume of inbound calls with professionalism, using in‑depth product knowledge and company policies to address inquiries, capture orders, and route requests to the appropriate service teams.
• Data Accuracy: Maintain comprehensive, up‑to‑date records of every customer interaction in brighthush’s call‑center database, ensuring that all contact information, order details, and issue resolutions are accurately logged.
• Problem Solving: Follow established troubleshooting scripts to diagnose product or service problems, determine root causes, guide customers through step‑by‑step solutions, and confirm that issues are fully resolved.
• Cross‑Selling & Lead Generation: Identify customer needs and present relevant brighthush products and services, creating new business opportunities and routing qualified leads to Inside Sales specialists for follow‑up.
• Collaboration: Work closely with support specialists, sales teams, and operations to ensure seamless order processing and timely escalation of complex issues.
• Continuous Improvement: Provide feedback on call scripts, system enhancements, and process improvements to help refine the customer experience.
• Compliance & Documentation: Adhere to all regulatory, privacy, and security standards while documenting interactions in accordance with brighthush policies.

Essential Qualifications

• High School Diploma or equivalent; 2 + years of relevant experience preferred.
• Demonstrated success in a high‑volume call‑center environment, preferably within the healthcare sector.
• Availability to work evenings, weekends, and holidays as required.
• Proven ability to multitask, prioritize, and manage time effectively under pressure.
• Strong verbal communication and active‑listening skills.
• Basic proficiency with Microsoft Office Suite, CRM platforms, and order‑management systems.

Preferred Qualifications & Knowledge

• Experience with healthcare products, services, or insurance processes.
• Track record of generating new business or upselling existing customers.
• Familiarity with industry‑specific terminology and compliance requirements (HIPAA, etc.).
• Previous exposure to sales‑oriented call‑center metrics such as conversion rates and average handle time.

Core Skills & Competencies

• Communication Excellence: Clear, courteous, and persuasive phone etiquette; ability to convey complex information in simple terms.
• Business Acumen: Quick identification of problem drivers and formulation of effective, customer‑focused solutions.
• Product Mastery: Deep understanding of brighthush’s full portfolio, including competitive alternatives, to recommend the best fit for each customer.
• Organizational Precision: Meticulous documentation, attention to detail, and reliability in a fast‑changing environment.
• Relationship Building: Ability to establish rapport, earn trust, and maintain long‑term customer loyalty through consistent, high‑quality service.
• Strategic Vision: Alignment with brighthush’s mission and the ability to translate strategic goals into day‑to‑day actions.
• Technical Proficiency: Comfortable navigating multiple software tools simultaneously, including CRM, order entry, and knowledge‑base systems.

Career Growth & Learning Opportunities

brighthush is committed to investing in your professional development. As a Customer Care Specialist I, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned team members.
• Ongoing training modules covering product updates, advanced communication techniques, and sales strategies.
• Clear career pathways to roles such as Senior Customer Care Specialist, Team Lead, Quality Assurance Analyst, or Inside Sales Representative.
• Opportunities to earn certifications related to healthcare compliance, customer experience, and CRM mastery.
• Regular performance reviews that focus on skill development, goal setting, and recognition of achievements.

Work Environment & Culture at brighthush

Our remote workforce enjoys a flexible, supportive environment that values work‑life balance. Key cultural pillars include:

• Inclusivity: brighthush celebrates diversity and fosters an environment where every voice is heard and respected.
• Collaboration: Virtual team huddles, cross‑functional projects, and open communication channels keep everyone connected.
• Innovation: Employees are encouraged to share ideas that improve processes, enhance the customer journey, and drive business growth.
• Well‑Being: Access to wellness programs, mental‑health resources, and a daily pay option to support financial flexibility.

Compensation, Perks & Benefits

While exact compensation varies by location and experience, the pay range for this remote position is $13.88 – $34.75 per hour. In addition to a competitive hourly rate, brighthush offers a comprehensive benefits package that may include:

• Medical, dental, and vision insurance options.
• Short‑ and long‑term disability coverage.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Life insurance and accidental death & dismemberment coverage.
• Paid Time Off (PTO) and paid holidays.
• 401(k) retirement plan with employer match.
• Employee discounts on brighthush services and partner products.
• Tuition reimbursement for continued education.
• Employee Assistance Program (EAP) for personal and professional support.
• Wellness initiatives, including virtual fitness classes and health challenges.

Equal Opportunity & Inclusion Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations are available for qualified individuals with disabilities.

Vaccination Policy

In accordance with client and regulatory requirements, brighthush may require proof of vaccination (including COVID‑19) for certain roles. The company will cover the cost of approved vaccinations and provide clear instructions for compliance.

How to Apply

If you are ready to bring your passion for service, problem‑solving expertise, and desire to grow within a forward‑thinking healthcare organization, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you are the ideal fit for the Customer Care Specialist I role at brighthush.

For assistance with your application, please contact [email protected].

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Join brighthush – Make a Difference Every Call

At brighthush, every conversation is a chance to improve a patient’s experience, support a provider’s workflow, and contribute to a healthier community. If you thrive on helping others, enjoy a dynamic remote work setting, and are eager to develop a rewarding career in healthcare customer service, we want to hear from you. Take the next step and become a vital part of the brighthush team today!