Strategic HIV Customer Representative – Field Sales & Account Management for Specialty Pharmacy in the DC Metro Region

About brighthush

brighthush is a global leader in innovative healthcare solutions, dedicated to improving patient outcomes and supporting the professionals who deliver care. With a deep commitment to scientific excellence, ethical practices, and inclusive culture, brighthush empowers its teams to make a tangible difference in the lives of millions. As the healthcare landscape evolves, brighthush continues to pioneer breakthrough therapies, especially in the field of infectious diseases, where the fight against HIV remains a top priority.

Why This Role Matters

The Strategic HIV Customer Representative is a cornerstone of brighthush’s customer‑centric model. You will be the trusted liaison between brighthush and healthcare professionals (HCPs) across the DC Mirror territory, translating complex product information into meaningful conversations that drive better health outcomes. Your expertise will shape how brighthush’s HIV portfolio is positioned, ensuring that clinicians have the resources they need to deliver optimal care.

Territory Overview

This is a field‑based position covering the entire DC Mirror territory, which includes Washington, D.C., and surrounding counties. Candidates who reside within the territory or within a reasonable commuting distance are preferred. Travel will vary based on your home location, with an expectation of up to 75% travel to meet customers, attend regional meetings, and participate in national conferences.

Key Responsibilities

Customer Engagement & Relationship Management

• Communicate brighthush’s HIV product information in a clear, relevant, and customized manner for each HCP.
• Serve as the primary point of contact for select accounts, building deep relationships with physicians, pharmacists, IDS, ADAP, DOC, VA, and DOH stakeholders.
• Conduct thorough practice assessments to understand business models, key influencers, and network structures.
• Identify and prioritize business opportunities that align with both customer needs and brighthush’s strategic objectives.
• Share best‑practice insights across the customer team to elevate the performance of the entire territory.

Strategic Planning & Execution

• Collaborate with the Customer Team to develop and execute tailored customer strategies, including interaction plans, solution offerings, and resource allocation.
• Leverage brighthush’s library of resources—educational tools, patient support programs, and digital platforms—to address specific customer challenges.
• Provide input on resource distribution decisions, ensuring optimal support for high‑impact accounts.
• Influence cross‑geography initiatives, contributing insights that shape broader product and market strategies.

HIV‑Specific Expertise

• Position brighthush’s HIV portfolio against competitors by articulating a compelling, evidence‑based rationale focused on appropriate patient types and approved resources.
• Stay ahead of market trends, assess their impact on the business, and proactively recommend adjustments to the sales approach.
• Ask strategic, insightful questions to uncover HCPs’ unmet needs and translate those insights into customized business plans.
• Identify and engage specialty pharmacy partners, navigating distribution challenges to maximize product access.
• Manage the full Virology product portfolio, prioritizing opportunities through segmentation, targeting, and rigorous business analysis.
• Partner with cross‑functional teams—including Clinical Liaisons, Managed Care, Marketing, and Community Liaisons—to develop long‑term, value‑based account plans.
• Utilize emerging digital channels and multi‑modal communication tools to enhance customer engagement.
• Operate effectively in “no‑sample” environments, building trust and credibility without reliance on product samples.

Compliance & Ethical Conduct

• Uphold brighthush’s highest standards of ethics, integrity, and compliance with all applicable laws, policies, and regulations.
• Document all interactions accurately in brighthush’s CRM system, ensuring transparency and audit readiness.
• Participate in ongoing compliance training and apply learnings to daily activities.

Essential Qualifications

• Education: Bachelor’s degree + minimum 2 years of sales experience, or high school diploma + minimum 6 years of equivalent experience in sales, marketing, military, or a healthcare/scientific field (pharma, biotech, medical devices).
• Licensing: Valid driver’s license with a clean driving record.
• Travel: Willingness to travel extensively within the assigned territory and attend national sales meetings and conferences.
• Communication: Exceptional verbal and written communication skills, with the ability to translate complex scientific data into actionable insights for diverse audiences.

Preferred Experience & Skills

• 2+ years of account management or sales experience with infectious disease customers, preferably with direct HIV product exposure or launch experience.
• Specialty sales experience across multiple therapeutic areas, with a demonstrated ability to navigate complex payer environments.
• Background in pharma, biotech, or medical device sales, including experience in highly regulated settings.
• Proven track record of developing and executing strategic plans that meet or exceed customer expectations.
• Strong relationship‑building capabilities, especially with key opinion leaders, hospital systems, teaching institutions, and community hospitals.
• Experience engaging with IDS executives, specialty pharmacies, and other critical stakeholders to secure product access.
• Ability to thrive in ambiguous, fast‑changing environments, demonstrating resilience, innovation, and a “business owner” mindset.
• High level of business acumen, analytical thinking, and strategic planning.
• Demonstrated commitment to ethical conduct and compliance in a regulated industry.

Core Skills & Competencies

• Strategic Questioning: Ability to ask insightful, data‑driven questions that uncover hidden needs.
• Territory Management: Expertise in planning, prioritizing, and executing a high‑impact sales agenda across a geographically diverse region.
• Digital Savvy: Comfortable leveraging virtual meeting platforms, CRM analytics, and digital content libraries to enhance engagement.
• Collaboration: Skilled at working within matrixed teams, aligning cross‑functional resources to deliver cohesive solutions.
• Negotiation & Influence: Proven ability to influence decision‑makers without relying on product samples.
• Adaptability: Quick to adjust tactics in response to market shifts, regulatory changes, or emerging scientific data.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its employees. As a Strategic HIV Customer Representative, you will have access to:

• Comprehensive onboarding and continuous training programs covering virology science, sales methodologies, and compliance.
• Mentorship from senior virology leaders and seasoned field sales professionals.
• Opportunities to participate in national and regional conferences, expanding your professional network.
• Pathways to advance into senior account management, regional leadership, or specialized therapeutic area roles.
• Cross‑functional project assignments that broaden your expertise beyond sales, such as market access, medical affairs, or product launch teams.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to attract and retain top talent.

• Base Salary: $106,200 – $167,200 annually, commensurate with experience, education, and market factors.
• Performance Incentives: Annual bonus potential and long‑term incentive opportunities.
• Benefits Suite: Medical, dental, vision, and prescription coverage for you and your family; flexible spending accounts; and a robust employee assistance program.
• Retirement Planning: 401(k) plan with company match.
• Paid Time Off: Generous vacation, holidays, sick leave, and compassionate leave.
• Work‑Life Flexibility: Remote work options and flexible scheduling to support personal commitments.
• Learning Resources: Access to brighthush’s online learning portal, tuition reimbursement, and certification support.
• Wellness Programs: On‑site fitness centers, wellness challenges, and mental‑health resources.

Work Environment & Culture at brighthush

At brighthush, we believe that diverse perspectives fuel innovation. Our culture is built on:

• Inclusion: A workplace where every voice is heard, and differences are celebrated.
• Collaboration: Cross‑functional teams that work together to solve complex health challenges.
• Integrity: Unwavering commitment to ethical conduct, patient safety, and regulatory compliance.
• Continuous Improvement: A growth mindset that encourages learning, experimentation, and feedback.
• Community Impact: Opportunities to engage in volunteer initiatives and outreach programs that improve public health.

Application Process

If you are passionate about advancing HIV care, thrive in a fast‑paced field sales environment, and are eager to partner with leading healthcare professionals, we want to hear from you. Apply today to join brighthush’s mission‑driven team and make a lasting impact on patient lives.

Equal Opportunity & Accessibility

brighthush is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available for candidates with disabilities throughout the recruitment process. For more information about your rights under federal, state, and local laws, please visit the EEOC website.

Ready to Take the Next Step?

Click the link below to submit your application and begin your journey with brighthush.