Customer Representative – Sales of Companion Animal Health Solutions at brighthush

About brighthush – Pioneering Animal Health for Over a Century

For more than 130 years, brighthush has been at the forefront of scientific discovery, delivering breakthrough medicines, vaccines, and cutting‑edge technology that improve the lives of animals and the people who care for them. Rooted in hands‑on experience from farm to clinic, brighthush partners with veterinarians, shelters, and corporate animal‑health accounts to provide innovative, science‑driven solutions. Our mission is simple yet powerful: empower every caregiver with the confidence and tools they need to keep animals healthier, happier, and thriving.

Why This Role Matters

As a Customer Representative – Sales for brighthush’s Animal Health (AH) Companion Animal portfolio, you will be the trusted voice that connects our groundbreaking products with the professionals who need them most. Working in the vibrant Southern Detroit, MI territory, you will build lasting relationships, uncover unmet needs, and deliver tailored solutions that drive both animal health outcomes and business growth.

Key Responsibilities – Your Day‑to‑Day Impact

• Customer Consultation & Education: Meet face‑to‑face with veterinarians, shelter managers, and corporate decision‑makers to understand practice structures, business models, and specific challenges. Translate brighthush’s scientific innovations into clear, relevant value propositions.
• Strategic Account Planning: Design and execute customized account strategies that outline interaction cadence, solution bundles, partner involvement, and growth targets. Align these plans with brighthush’s “Science of Healthier Animals” vision.
• Territory Management: Own the Southern Detroit territory, developing detailed territory and account plans, tracking key performance indicators, and adjusting tactics based on market feedback.
• Collaboration & “One brighthush” Mindset: Partner with National Account Managers, Corporate Account Teams, and Distribution Field Partners to ensure a seamless, unified customer experience across the entire AH portfolio.
• Sales Execution & Pipeline Development: Drive the full sales cycle—from prospecting and needs analysis to proposal, negotiation, and close—while maintaining accurate forecasting in brighthush’s CRM system.
• Education & Training Delivery: Identify and leverage brighthush’s educational resources, webinars, and field professional services to provide ongoing training and support to customers.
• Market Intelligence: Stay current on industry trends, competitor activity, and emerging scientific developments. Share insights with internal teams to shape product positioning and future innovation.
• Financial Stewardship: Analyze monthly sales results, manage travel and expense budgets, and ensure adherence to brighthush’s financial guidelines.
• Continuous Learning: Meet agreed‑upon learning and development objectives, pursuing certifications and training that enhance product expertise and sales effectiveness.

Essential Qualifications – What You Bring to the Table

• High school diploma plus a minimum of 5 years of relevant experience in professional sales, distribution, marketing, military service, or a veterinary/healthcare/scientific field (pharma, biotech, medical devices), or a Bachelor’s degree with 0‑3 years of sales experience.
• Proven track record of achieving measurable sales results, preferably in a territory‑based environment.
• Exceptional interpersonal, communication, and presentation skills, with the ability to tailor messaging to diverse audiences.
• Demonstrated ability to work both independently and collaboratively, embracing a problem‑solving, team‑first culture.
• Strong analytical mindset – comfortable interpreting sales data, market trends, and customer feedback to drive strategic decisions.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and comfort using an iPad or similar mobile technology for on‑the‑road presentations.
• Valid driver’s license and willingness to travel up to 50% of the time, including occasional overnight stays and weekend engagements.

Preferred Qualifications – The Extra Edge

• Direct sales experience within the Animal Health industry, including familiarity with companion‑animal pharmaceuticals and biologics.
• Knowledge of veterinary practice operations, shelter logistics, or corporate animal‑health procurement processes.
• Experience working with distribution partners and understanding of supply‑chain dynamics in the animal‑health space.
• Previous exposure to Customer Relationship Management (CRM) platforms and data‑driven sales methodologies.

Core Skills & Competencies

• Account Management: Ability to nurture and grow a portfolio of diverse accounts, from small clinics to large corporate facilities.
• Technical Product Sales: Comfort discussing complex biopharmaceutical concepts and translating scientific data into practical benefits.
• Sales Pipeline Management: Expertise in forecasting, pipeline hygiene, and closing techniques.
• Customer‑Centric Mindset: Deep empathy for the challenges faced by animal‑care professionals and a commitment to delivering value‑added solutions.
• Adaptability & Change Management: Willingness to adopt new processes, tools, and product innovations as brighthush evolves.

Career Growth & Development at brighthush

brighthush invests heavily in the professional growth of its people. As a Customer Representative, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned territory leaders.
• Continuous education opportunities, including internal certification courses, external conferences, and webinars on the latest animal‑health science.
• Clear career pathways toward senior sales roles, regional management, or specialized product‑expert positions.
• Cross‑functional project teams that allow you to contribute to product development, marketing strategy, and market‑access initiatives.

Work Environment & Culture

At brighthush, we celebrate diversity, inclusion, and the power of collaborative thinking. Our culture is built on:

• Innovation‑First: Every employee is encouraged to challenge the status quo and bring fresh ideas to the table.
• One brighthush Philosophy: Silos are broken down; teams across R&D, sales, marketing, and distribution work together to deliver seamless customer experiences.
• Respect & Empowerment: We value each individual’s perspective and provide a safe space for respectful debate and constructive feedback.
• Work‑Life Integration: Flexible work arrangements, remote‑work options when feasible, and a supportive leadership team that understands personal commitments.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $79,200 – $124,700 annually, commensurate with experience, education, and market factors.
• Performance Incentives: Annual bonus potential and long‑term incentive opportunities tied to individual and company performance.
• Comprehensive Benefits: Medical, dental, vision, and prescription coverage for you and your family; generous 401(k) match; paid holidays, vacation, sick and compassionate leave.
• Professional Development: Tuition reimbursement, certification funding, and access to industry conferences.
• Wellness Programs: Employee assistance programs, mental‑health resources, and wellness challenges.
• Technology Stipend: Support for mobile devices, laptops, and home‑office equipment to enable seamless remote work.

Commitment to Inclusion & Equal Opportunity

brighthush is an equal‑opportunity employer. We celebrate the richness of diverse backgrounds, perspectives, and experiences. Reasonable accommodations are available throughout the hiring process. Discrimination of any kind—based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected characteristic—is strictly prohibited.

How to Apply

If you are passionate about animal health, thrive in a dynamic sales environment, and want to be part of a legacy of scientific excellence, we want to hear from you. Click the link below to submit your application and begin your journey with brighthush.

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Join brighthush – Make a Difference Every Day

From the farm to the clinic, brighthush’s commitment to the “Science of Healthier Animals” is only possible because of dedicated professionals like you. Bring your expertise, enthusiasm, and drive to a company where your contributions directly improve animal welfare and advance groundbreaking science. Apply today and help shape the future of animal health.