Customer Care Specialist – Non‑Voice – Email & Chat Support – Brighthush – Customer Loyalty & Account Management – Remote & Onsite Opportunities

Welcome to Brighthush – Where Customer Experience Meets Innovation

Brighthush is a forward‑thinking, technology‑driven organization that thrives on creating unforgettable customer journeys. Our mission is to empower every interaction with empathy, efficiency, and a touch of brilliance. Whether you’re a seasoned support professional or a passionate newcomer, Brighthush offers a vibrant, collaborative environment where your ideas shape the future of customer care.

About the Role

As a Customer Care Specialist – Non‑Voice, you will be the voice behind our email and chat support channels, ensuring that every customer feels heard, valued, and delighted. You’ll play a pivotal role in building lasting relationships, driving customer loyalty, and contributing to our broader business success.

Key Responsibilities

• Customer Communication Excellence: Respond to 15–20 customer emails per hour with clarity, empathy, and solutions that exceed expectations.
• Account Management & Upsell: Identify opportunities to enhance customer value through personalized recommendations and proactive engagement.
• Performance & KPI Ownership: Meet or surpass team targets, including response time, resolution rate, and customer satisfaction scores.
• Continuous Improvement: Collaborate with cross‑functional teams to refine processes, share best practices, and implement new tools.
• Seasonal & Overtime Support: Adapt to peak periods with flexibility, ensuring consistent service quality during high‑volume seasons.
• Team Collaboration: Participate in daily huddles, knowledge‑sharing sessions, and training workshops to stay aligned with company goals.

Essential Qualifications

• Minimum of 2 years’ experience in customer service or related roles.
• Exceptional written and verbal English communication skills.
• Strong attention to detail, speed, and accuracy in handling inquiries.
• Proficiency with customer support platforms (Zendesk preferred).
• Experience with e‑commerce tools such as Shopify is a plus.
• Reliable attendance record and willingness to work overtime during peak periods.
• Positive, solution‑oriented mindset with a genuine desire to help customers.

Preferred Qualifications

• Experience in a fast‑paced, global customer support environment.
• Knowledge of CRM systems and data analytics for customer insights.
• Multilingual capabilities to serve a diverse customer base.
• Previous exposure to B2C e‑commerce or SaaS support.

Skills & Competencies

• Customer‑centric mindset with a passion for creating memorable experiences.
• Strong problem‑solving skills and the ability to think on your feet.
• Excellent time‑management and organizational abilities.
• Team player who thrives in collaborative, cross‑functional settings.
• Adaptability to new technologies and continuous learning.

Why Brighthush?

At Brighthush, we believe that a great workplace fuels great results. Here’s what you can expect:

Growth & Development

• Annual learning & development budget to pursue courses, certifications, or conferences.
• Access to the 360 Learning platform, offering a curated library of courses across business, tech, and soft skills.
• Clear career pathways with opportunities to advance into senior support, team lead, or product specialist roles.

Dynamic & Inclusive Culture

• Collaborate with colleagues from multiple continents, bringing diverse perspectives to every project.
• Inclusive environment that celebrates individuality, encourages innovation, and values work‑life balance.
• Regular team‑building events, hackathons, and community outreach initiatives.

Work Environment & Flexibility

• Hybrid model: work from our modern office in BGC or remotely, with flexible hours to support your personal commitments.
• State‑of‑the‑art workspace equipped with ergonomic furniture, high‑speed internet, and collaborative zones.
• Supportive HR policies that prioritize mental health, wellness, and continuous feedback.

Compensation & Perks

• Competitive salary benchmarked against industry standards.
• Performance‑based bonuses tied to individual and team KPIs.
• Health, dental, and vision insurance packages.
• Company‑wide wellness stipend for gym memberships, meditation apps, or fitness classes.
• Annual team retreats and off‑site learning experiences.
• Employee referral program with attractive rewards.

Location & Logistics

Office: 7th Floor, Inoza Tower, 40th Street, BGC, Taguig City, Philippines.

Hybrid work model: 3 days in office, 2 days remote (or vice versa) – designed to balance collaboration with flexibility.

How to Apply

Ready to bring your passion for customer care to Brighthush? Submit your resume, cover letter, salary expectations, and preferred start date through our online portal. Our recruitment team will review your application and reach out to schedule a conversation.

Join Brighthush – Where Every Interaction Shines

We’re excited to meet talented individuals who share our commitment to excellence, innovation, and customer delight. If you’re eager to grow, collaborate, and make a tangible impact, Brighthush is the place for you.

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