Senior Customer Success Representative – Student Engagement & Support Specialist at brighthush

About brighthush

brighthush is a leading provider of innovative educational solutions that empower students to achieve their academic and career goals. With a mission to democratize access to high‑quality learning experiences, brighthush partners with institutions, employers, and learners across the United States to deliver personalized support, cutting‑edge technology, and data‑driven insights. Our culture is built on curiosity, collaboration, and a relentless focus on student success. As a remote‑first organization, we give our team the flexibility to work from anywhere while staying connected through a vibrant virtual community.

Role Overview

As a Senior Customer Success Representative at brighthush, you will be the first point of contact for prospective and current students. Your primary mission is to create an outstanding student experience by delivering professional, courteous, and solution‑oriented service across phone, email, and chat channels. You will work closely with cross‑functional teams—including admissions, technical support, and compliance—to ensure every student interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Deliver exceptional, personalized service to prospective and enrolled students via phone, email, and chat.
• Handle inbound inquiries, provide accurate information about programs, admissions, and financial aid, and guide students through the enrollment journey.
• Utilize effective sales techniques to convert inquiries into enrollments while maintaining compliance with state regulations and institutional policies.
• Resolve product or service questions through critical problem‑solving, selecting the best solution, expediting corrections, and following up to ensure resolution.
• Maintain up‑to‑date knowledge of core products, industry trends, and state regulations to provide accurate guidance.
• Adhere to all policies and procedures, acting in the best interests of the student and the organization.
• Meet or exceed department metrics, including first‑call resolution, customer satisfaction scores, and enrollment conversion rates.
• Collaborate with peers and managers across departments to share insights, improve processes, and support continuous improvement initiatives.
• Document all interactions accurately in the CRM system, ensuring data integrity and compliance with privacy standards.
• Participate in ongoing training and professional development to stay current with new products, tools, and best practices.

Essential Qualifications

• High school diploma or GED required; associate’s degree preferred.
• Minimum of 2 years of customer service experience in a fast‑paced, contact‑center environment.
• Proven ability to handle inbound sales and support inquiries with professionalism and empathy.
• Excellent written and verbal communication skills, with strong active listening and rapport‑building abilities.
• Experience with CRM platforms (Salesforce or equivalent) and Microsoft 365 suite.
• Strong analytical skills, including the ability to compute rates, ratios, and percentages.
• Adaptability to quickly learn new systems, processes, and procedures.
• Detail‑oriented, team‑player mindset with strong interpersonal skills.
• Problem‑solving mindset with the ability to think critically and resolve complex issues.
• Ability to work flexible hours, including evenings and weekends, to meet student needs.

Preferred Qualifications

• Experience in the education sector or with student services.
• Knowledge of state regulations related to student enrollment and financial aid.
• Prior exposure to sales enablement tools and data analytics dashboards.
• Multilingual capabilities to serve a diverse student population.
• Experience with dual‑monitor setups and multitasking across multiple applications.

Skills & Competencies

• Customer‑centric mindset with a passion for student success.
• Strong communication and interpersonal skills.
• Proficiency in troubleshooting technical issues with minimal assistance.
• Time‑management and organizational skills to handle high call volumes.
• Team collaboration and cross‑functional communication.
• Continuous learning mindset and adaptability to evolving products and processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Success Representative, you will have the opportunity to:

• Progress into leadership roles such as Team Lead, Customer Success Manager, or Program Manager.
• Participate in specialized training programs covering advanced sales techniques, data analytics, and educational policy.
• Attend industry conferences, webinars, and workshops to stay ahead of trends in higher education and student services.
• Contribute to product development by sharing frontline insights and feedback with the product team.
• Earn certifications in CRM, customer experience, or educational technology.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and innovative work environment. Our remote‑first model empowers employees to work from anywhere in the United States while staying connected through:

• Weekly virtual team huddles and cross‑departmental syncs.
• Real‑time collaboration tools such as Microsoft Teams, Slack, and Zoom.
• Annual virtual retreats and quarterly town‑hall meetings.
• A culture of transparency, recognition, and continuous feedback.

We celebrate diversity, encourage creative problem‑solving, and support work‑life balance through flexible scheduling and generous paid time off.

Compensation & Benefits

While specific salary ranges may vary based on experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for customer success roles.
• Performance‑based bonuses tied to individual and team metrics.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Unlimited paid time off and flexible holiday scheduling.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Access to a comprehensive learning portal with courses on customer experience, sales, and educational technology.

How to Apply

Ready to make a meaningful impact on student journeys? Submit your application through our careers portal or click the link below to apply directly:

Apply to brighthush Today

Closing Statement

At brighthush, we are dedicated to transforming the educational landscape by putting students at the center of everything we do. As a Senior Customer Success Representative, you will play a pivotal role in guiding students toward success, building lasting relationships, and driving the growth of our organization. If you are passionate about education, thrive in a dynamic remote environment, and are committed to delivering exceptional service, we invite you to join our team. Together, we can illuminate the path to brighter futures.