Customer Development Specialist – Central States (Remote) – Inside Sales & Veterinary Solutions Expert for brighthush

Why brighthush?

At brighthush, the world of animal health is more than a business—it’s a mission to enrich the lives of pets, farm animals, and the people who care for them. As a global leader in innovative health solutions, brighthush is dedicated to preventing and treating disease, advancing veterinary science, and delivering products that make a tangible difference every day. Our vision—Food and Companionship Enriching Life—drives us to go beyond expectations for animals, customers, society, and our own team members.

We believe that diversity fuels creativity, that inclusion sparks breakthrough ideas, and that a supportive workplace empowers every individual to reach their full potential. When you join brighthush, you become part of a community that celebrates new perspectives, encourages continuous learning, and rewards bold thinking.

Role Overview: Customer Development Specialist – Central States (Remote)

As a Customer Development Specialist within brighthush’s US Sales Group for Pet Health, you will be the front‑line champion of our veterinary product portfolio across the Central States (Central Illinois, Indiana). Leveraging brighthush’s Customer Value Selling (CVS) methodology, strategic territory management, and cutting‑edge digital engagement tools, you will build lasting relationships with veterinary practices, drive product adoption, and exceed sales targets—all while delivering an exceptional customer experience.

Key Responsibilities

• Strategic Relationship Building: Cultivate and maintain long‑term partnerships with key veterinary practices, uncovering their needs and positioning brighthush solutions to meet those needs.
• Collaborative Business Planning: Partner with assigned sales districts to co‑create business plans, nurture leads, and execute targeted strategies that accelerate growth in your territory.
• Multi‑Channel Customer Engagement: Use a blend of phone, email, virtual meetings, and brighthush’s proprietary CRM platform to deliver personalized content, offers, and educational resources.
• Product Expertise & Launch Support: Maintain deep technical knowledge of brighthush’s animal health portfolio, champion new product introductions, and lead brand initiatives with confidence.
• Performance Management: Meet or exceed all sales objectives, key performance indicators, and territory metrics while ensuring high levels of customer satisfaction.
• Data‑Driven Insight Generation: Capture and analyze market feedback, share insights with internal teams, and help shape future product development and marketing strategies.
• Travel & Field Presence: Conduct occasional on‑site visits (5‑10% travel) to strengthen relationships and gather firsthand market intelligence.

Minimum Qualifications (What You Need to Succeed)

• Education: Associate degree or High School Diploma / GED with equivalent professional experience.
• Experience: Proven background in inside sales, preferably within the animal health or related life‑science industry.
• Core Skills: Demonstrated aptitude for Customer Value Selling (CVS) and proficiency with digital tools, including brighthush’s CRM platform (formerly Salesforce/Veeva) and brighthush collaboration tools (formerly MS Teams).

Preferred Qualifications (What Gives You a Competitive Edge)

• Higher Education: Bachelor’s degree (BS/BA) in Business, Life Sciences, or a related field, or a Registered Veterinary Technician (RVT) certification.
• Communication Excellence: Strong verbal and written communication, presentation, and interpersonal skills.
• Strategic Problem Solving: Ability to diagnose customer challenges and craft tailored solutions using brighthush’s full suite of capabilities.
• Market Insight: In‑depth knowledge of the companion animal market, including key customers, trends, and competitive landscape.
• Innovation Track Record: Demonstrated history of delivering creative, value‑added solutions that drive customer loyalty and revenue growth.

Core Skills & Competencies

• Customer‑centric mindset with a passion for animal health.
• Strong analytical abilities to interpret sales data and market trends.
• Self‑motivation and the discipline to thrive in a remote work environment.
• Adaptability to rapidly changing product portfolios and market dynamics.
• Team collaboration – comfortable partnering with cross‑functional teams (marketing, product, veterinary affairs).
• Tech‑savvy – comfortable navigating CRM systems, virtual meeting platforms, and digital content tools.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Development Specialist, you will have access to:

• Mentorship Programs: Pairing with senior sales leaders and veterinary experts to accelerate skill development.
• Continuous Education: Tuition reimbursement for relevant certifications, webinars, and industry conferences.
• Leadership Pathways: Clear routes to senior inside sales roles, territory manager positions, or product specialist tracks.
• Cross‑Functional Exposure: Opportunities to collaborate with marketing, research & development, and regulatory teams, broadening your business acumen.

Work Environment & Culture at brighthush

Our culture is built on three pillars: Innovation, Inclusion, and Impact. We foster a supportive remote‑first environment where flexibility is the norm, and collaboration happens through digital channels that keep teams connected across the country.

• Diversity & Inclusion: brighthush is committed to building a workforce that reflects the communities we serve. Employee Resource Groups (ERGs) provide networking, advocacy, and development opportunities for underrepresented groups.
• Well‑Being Focus: Comprehensive mental, physical, and financial wellness programs, including fitness subsidies, employee assistance, and mindfulness resources.
• Recognition & Celebration: Regular shout‑outs, performance awards, and two week‑long company shutdowns (mid‑summer and year‑end) to recharge.

Compensation, Perks & Benefits

brighthush offers a competitive total rewards package designed to support you and your family.

• Base Pay: Hourly rate ranging from $33.03 to $45.00, commensurate with experience, education, and demonstrated performance.
• Performance Bonus: Annual bonus tied to individual and company results.
• Retirement Savings: Up to 6% 401(k) matching to help you build a secure future.
• Paid Time Off & Leave: Generous PTO, 8‑week parental leave, and flexible work arrangements.
• Health & Wellness: Medical, dental, vision, prescription drug coverage, flexible spending accounts, and wellness stipends.
• Relocation Support: Multiple relocation packages for eligible candidates.
• Employee Resource Groups: Nine ERGs fostering community, mentorship, and advocacy.
• Learning & Development: Access to online learning platforms, industry certifications, and internal training curricula.

How to Apply

If you are passionate about animal health, thrive in a dynamic sales environment, and are ready to make a meaningful impact, we want to hear from you. Even if you don’t meet every single qualification, brighthush encourages candidates from underrepresented groups to apply—your unique perspective could be exactly what we need.

Submit your application through the brighthush careers portal. Our recruitment team will review your submission, and you may be contacted for a virtual interview to discuss how your experience aligns with the role.

Equal Opportunity & Inclusive Hiring

brighthush is an EEO/Affirmative Action Employer. We do not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.

AI & Automated Screening Notice

brighthush may use automated tools, including artificial intelligence, to support parts of the recruitment process—such as screening applications for job‑related criteria and transferable skills. These tools help ensure a consistent, structured evaluation, but all final hiring decisions are made by human reviewers.

Privacy Commitment

We respect your privacy. For details on how brighthush handles personal data, please review the .

Ready to Join the Team?

Take the next step in your career and help brighthush continue to improve the lives of animals and the people who love them. Click the link below to apply now and become part of a purpose‑driven organization that values your talent, your growth, and your well‑being.