Enterprise Customer Success Manager – Strategic Account Leadership for High‑Value Real Estate Software Solutions

About brighthush

brighthush is redefining the way people experience the real estate journey. As the most‑visited real‑estate platform in the United States, we empower agents, brokers, and home‑buyers with cutting‑edge software and advertising solutions that simplify transactions, boost visibility, and drive growth. Our mission is to make every move—whether it’s a career step or a home purchase—feel effortless, confident, and rewarding.

Our Agent Software and Advertising division delivers a suite of tools that help real‑estate professionals showcase listings, manage leads, and run targeted marketing campaigns. By joining brighthush, you become part of a forward‑thinking, technology‑driven organization that values innovation, collaboration, and the success of its customers.

Why This Role Matters

The Enterprise Customer Success Manager for brighthush Showcase is the trusted partner for our largest, most complex brokerage accounts. You will own the end‑to‑end customer journey—from onboarding and implementation to adoption, renewal, and expansion. Your expertise will directly influence the success of high‑spend clients, shape product adoption, and drive revenue growth across the enterprise segment.

Key Responsibilities

Strategic Relationship Management

• Serve as the primary day‑to‑day relationship lead for brighthush Showcase customers in the Enterprise segment.
• Build rapid rapport and deep understanding of each brokerage’s business model, goals, and challenges.
• Host monthly Business Review meetings to discuss performance metrics, evolving objectives, and product updates.
• Act as a trusted advisor, delivering subject‑matter expertise on media, marketing, and platform capabilities.
• Tactfully address concerns, remove obstacles, and keep implementation timelines on track.

Driving Product Adoption & Value Realization

• Champion brighthush Showcase and related features, ensuring they align with both internal and client‑specific goals.
• Design and deliver engaging training sessions—via phone, web, or in‑person—to accelerate user adoption.
• Collaborate closely with Sales to craft renewal strategies and identify cross‑sell/upsell opportunities.
• Monitor adoption metrics, health scores, and usage patterns to proactively intervene when needed.

Data‑Driven Influence & Expansion

• Leverage Tableau reporting, listing performance dashboards, and agent rosters to surface actionable insights.
• Develop accountability targets that align with client objectives and brighthush’s growth goals.
• Influence long‑term customer lifetime value by increasing product adoption, retention, and overall satisfaction.
• Partner with Product, Marketing, and Engineering teams to relay customer feedback and shape future roadmap priorities.

Essential Qualifications

• Education: Four‑year degree or equivalent professional experience.
• Experience: Minimum 5 years in a client‑facing role such as Customer Success, Sales, Business Solutions, or Support.
• Industry Knowledge: Familiarity with the real‑estate sector is preferred, though not mandatory.
• Communication: Exceptional verbal and written communication skills; ability to convey complex concepts clearly.
• Organizational Skills: Proven ability to manage multiple projects, meet tight deadlines, and prioritize effectively.
• Flexibility: Willingness to adjust schedule to meet customer needs, including occasional short‑notice engagements.
• Team Collaboration: Demonstrated success working on cross‑functional project teams.

Preferred Qualifications & Skills

• Experience managing enterprise‑level accounts with annual spend exceeding $100K.
• Track record of driving measurable adoption and expansion within SaaS or technology‑driven environments.
• Proficiency with data‑visualization tools (e.g., Tableau, Power BI) and CRM platforms.
• Strong analytical mindset—comfortable interpreting performance data to recommend strategic actions.
• Background in real‑estate marketing, lead generation, or brokerage operations.
• Certification in Customer Success Management (e.g., SuccessHACKER, Gainsight) is a plus.

Core Competencies for Success

• Trusted Advisor Mindset: Ability to earn confidence quickly and act as a strategic partner.
• Solution‑Oriented Thinking: Proactively identify challenges and propose practical, value‑adding solutions.
• Influence & Negotiation: Skilled at guiding conversations toward mutually beneficial outcomes.
• Learning Agility: Comfortable staying current with evolving product features and industry trends.
• Empathy & Active Listening: Deeply understand client pain points and tailor recommendations accordingly.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As an Enterprise Customer Success Manager you will:

• Gain exposure to C‑level stakeholders across the nation’s leading brokerages.
• Collaborate with senior leadership on strategic initiatives that shape the future of real‑estate technology.
• Access a robust learning ecosystem—including internal bootcamps, external certifications, and mentorship programs.
• Potentially advance to Senior Director of Customer Success, Global Account Lead, or Product Strategy roles.

Work Environment & Culture at brighthush

We believe that great work happens when people feel empowered, respected, and inspired. Our culture is built on four pillars:

• Innovation: We encourage experimentation and reward ideas that move the needle.
• Inclusivity: Diverse perspectives are celebrated; every voice matters.
• Flexibility: Through our Cloud HQ model, you can work from any location in the United States that suits your productivity style.
• Impact: Your contributions directly affect the success of thousands of agents and millions of home‑buyers.

brighthush has been recognized as a top workplace by leading industry publications, reflecting our commitment to a supportive, high‑performance environment.

Compensation, Perks & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $98,000 – $156,600 annually (adjusted for location and experience).
• Equity Awards: Participation in our employee stock ownership program, with grants based on performance and tenure.
• Performance Bonuses: Quarterly incentives tied to renewal rates, expansion revenue, and customer health metrics.
• Health & Wellness: Comprehensive medical, dental, and vision coverage; mental‑health resources; and a generous PTO policy.
• Professional Development: Budget for certifications, conferences, and continuous learning.
• Remote Work Stipend: Home‑office equipment allowance and monthly internet reimbursement.
• Community & Giving: Paid volunteer days and matching charitable contributions.

How to Apply

If you are passionate about delivering exceptional experiences to enterprise‑level real‑estate clients, thrive in a fast‑moving, data‑driven environment, and are eager to shape the future of property technology, we want to hear from you. Join brighthush and become a catalyst for success across the nation’s most influential brokerages.

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