Customer Development Specialist – Inside Sales & Veterinary Partner Growth Leader for Pet Health (Remote – Chesapeake, MD/DC)

About brighthush – Pioneering Health for Animals Everywhere

At brighthush, the world of animal health is more than a business – it’s a mission to enrich the lives of pets, farm animals, and the people who love them. As a global leader in veterinary solutions, brighthush combines cutting‑edge science, innovative product development, and a deep commitment to sustainability to deliver products and services that prevent and treat disease across the animal kingdom. Our vision, “Food and Companionship Enriching Life,” drives every decision, and our purpose – to Go Beyond for Animals, Customers, Society, and Our People – fuels a culture where bold ideas thrive.

We believe that diversity and inclusion are the engines of innovation. By welcoming a wide range of perspectives, backgrounds, and experiences, brighthush creates an environment where creativity flourishes, challenges are met with fresh solutions, and every team member feels empowered to make a meaningful impact. If you’re passionate about improving animal health and want to be part of a forward‑thinking, inclusive organization, you’ve found your next career home.

Role Overview – Customer Development Specialist (Inside Sales)

As a Customer Development Specialist within brighthush’s US Sales Group for Pet Health, you will be the strategic bridge between our cutting‑edge product portfolio and veterinary practices across the Chesapeake region (Baltimore, Washington, DC). Leveraging the Customer Value Selling (CVS) methodology, territory management expertise, and digital engagement tools, you will craft personalized experiences that drive product adoption, deepen relationships, and exceed sales targets.

This is a remote‑first position, but you must reside in the Chesapeake area to serve the market effectively. You’ll collaborate closely with field sales districts, marketing teams, and product specialists to deliver a seamless, data‑driven customer journey.

Key Responsibilities

• Strategic Relationship Building: Cultivate and sustain long‑term partnerships with key veterinary practices, understanding their unique challenges and aligning brighthush solutions to meet those needs.
• Territory Planning & Execution: Partner with assigned sales districts to develop comprehensive business plans, nurture leads, and execute targeted strategies that maximize market penetration.
• Multi‑Channel Customer Engagement: Utilize Veeva CRM, email campaigns, virtual meetings, and digital content to deliver customized offers and educational resources that resonate with each practice.
• Product Expertise & Launch Support: Maintain deep technical knowledge of brighthush’s pet health portfolio, champion new product introductions, and lead brand initiatives that drive awareness and adoption.
• Performance Management: Track and achieve key sales metrics—including revenue, call frequency, and customer satisfaction—ensuring territory success and continuous improvement.
• Cross‑Functional Collaboration: Work hand‑in‑hand with marketing, veterinary affairs, and supply chain teams to resolve customer issues, provide feedback, and influence product development.
• Data‑Driven Decision Making: Analyze market trends, competitor activity, and customer insights within Veeva CRM to refine strategies and identify growth opportunities.
• Travel & Field Presence: Conduct occasional on‑site visits (5‑10% travel) to strengthen relationships, attend industry events, and support regional initiatives.

Minimum Qualifications – What You Need to Succeed

• Education: Associate degree or High School Diploma / GED with equivalent professional experience.
• Relevant Experience: Proven background in inside sales, preferably within the animal health or veterinary sector.
• Technical Proficiency: Demonstrated aptitude for Customer Value Selling (CVS) and fluency with digital tools such as Veeva CRM, Salesforce, and Microsoft Teams.
• Communication Skills: Strong verbal and written abilities, with a talent for presenting complex information in a clear, compelling manner.
• Self‑Motivation & Organization: Ability to manage a remote work environment, prioritize tasks, and meet deadlines independently.

Preferred Qualifications – Competitive Edge

• Higher Education: Bachelor’s degree (BS/BA) in Business, Life Sciences, or a related field.
• Veterinary Credential: Registered Veterinary Technician (RVT) certification or equivalent experience.
• Industry Insight: In‑depth knowledge of the companion animal market, including key customers, product trends, and regulatory considerations.
• Strategic Problem Solving: Proven track record of identifying customer pain points and delivering innovative, value‑added solutions.
• Presentation Excellence: Ability to conduct virtual and in‑person presentations that influence decision‑makers and drive adoption.
• Team Collaboration: Experience working within cross‑functional teams to align sales strategies with marketing, product development, and customer support.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for understanding and exceeding the needs of veterinary professionals.
• Analytical Acumen: Comfort interpreting sales data, market research, and CRM analytics to inform tactics.
• Digital Savvy: Proficiency with CRM platforms (Veeva, Salesforce), virtual meeting tools, and digital content creation.
• Negotiation & Influence: Ability to guide conversations toward mutually beneficial outcomes.
• Adaptability: Thrive in a fast‑changing environment, embracing new products, technologies, and market dynamics.
• Ethical Integrity: Commitment to compliance, animal welfare, and the highest standards of professional conduct.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by ambition, performance, and continuous learning. As a Customer Development Specialist, you will have access to:

• Mentorship Programs: Pairing with senior sales leaders and veterinary experts to accelerate skill development.
• Professional Development: Tuition reimbursement, certification support (e.g., RVT, sales excellence), and access to industry conferences.
• Leadership Pathways: Clear routes to senior inside sales roles, field sales management, or product specialist positions.
• Cross‑Functional Exposure: Opportunities to collaborate with marketing, research & development, and global sales teams, broadening your business acumen.
• Innovation Projects: Participation in pilot programs for new digital engagement tools and emerging product launches.

Work Environment & Culture at brighthush

brighthush champions a flexible, inclusive, and collaborative workplace where every voice matters. Our remote‑first model empowers you to work from the comfort of your home while staying connected through regular virtual huddles, team‑building events, and an open‑door leadership philosophy. We celebrate diversity through nine Employee Resource Groups, fostering community and advocacy across gender, ethnicity, LGBTQIA+, veterans, and more.

Our culture is built on three pillars:

• Purpose‑Driven Impact: Every role contributes directly to animal health and the well‑being of pet owners worldwide.
• Continuous Innovation: We encourage curiosity, experimentation, and the sharing of ideas that push the industry forward.
• People‑First Well‑Being: From mental‑health resources to fitness benefits, we invest in the holistic health of our team.

Compensation, Perks & Benefits

Base Compensation: Competitive hourly rate ranging from $33.03 to $45.00, calibrated to experience, education, and demonstrated expertise.

Performance Incentives: Eligibility for an annual bonus tied to both individual and company performance metrics.

Retirement Savings: Up to 6% 401(k) matching to help you build a secure financial future.

Paid Time Off & Leave: Generous PTO, two week‑long company shutdowns (mid‑summer and year‑end), and an 8‑week parental leave program.

Health & Wellness: Comprehensive medical, dental, vision, and prescription drug coverage; flexible spending accounts for healthcare and dependent care; employee assistance program; fitness subsidies; and wellness challenges.

Family & Community Support: Relocation assistance, multiple Employee Resource Groups, and volunteer time off to give back to the communities you care about.

Learning & Development: Access to online learning platforms, leadership workshops, and tuition reimbursement for continued education.

Commitment to Diversity, Equity & Inclusion

brighthush is proud to be an EEO/AA employer. We actively seek candidates from underrepresented groups and encourage you to apply even if you don’t meet every single qualification. Your unique perspective could be exactly what our team needs to innovate and grow.

Application Process & Next Steps

If you are ready to champion animal health, build lasting veterinary partnerships, and thrive in a dynamic, supportive environment, we want to hear from you. Submit your resume and a compelling cover letter outlining how your experience aligns with the responsibilities and values described above.

Our recruitment process incorporates AI‑assisted screening tools to ensure a fair, consistent evaluation of all applicants, but every decision is ultimately reviewed by a human hiring manager.

Take the next step toward a rewarding career with brighthush—where your passion for animals meets limitless professional growth.

Apply To This Job