Customer Engagement & Cultivation Specialist – Driving Virtual Fundraising & Revenue Growth for Cancer Cure Initiatives

About brighthush and Our Mission

At brighthush, we are more than a nonprofit organization; we are a movement dedicated to transforming the lives of patients battling blood cancers. Our vision is bold: by 2040, we aim to add more than one million years of life to those affected by blood cancer. Every day, our passionate team works across the nation—whether in local chapters, at our national headquarters, or within our Information Resource Center—to turn that vision into reality. If you’re ready to give new meaning to the word “job” and help write the next chapter in the fight against cancer, brighthush invites you to join our mission‑centric family.

Position Overview

As a Customer Engagement & Cultivation Specialist, you will be the linchpin in our virtual fundraising ecosystem. Your primary focus will be building and nurturing relationships with volunteers who drive peer‑to‑peer fundraising initiatives. By leveraging targeted call outreach, live engagement, and data‑driven strategies, you will help our campaigns—such as Light The Night, Big Climb, and Team In Training—surpass revenue targets and accelerate progress toward our cure‑focused goals.

Key Responsibilities

• Recruitment & Outreach: Identify, engage, and onboard new fundraising volunteers through strategic, call‑based outreach for flagship events.
• Revenue Generation: Execute live call campaigns and targeted outreach to meet or exceed set revenue goals for mass participation events.
• Market Management: Oversee multiple regional markets for the “Of The Year” program, ensuring alignment with local campaign managers and directors.
• Team Leadership: Mentor and support peer‑to‑peer fundraising teams, driving collective performance and fostering a culture of excellence.
• Data & Reporting: Track, record, and analyze constituent engagement metrics; provide actionable insights to improve campaign effectiveness.
• Strategic Collaboration: Partner with local Campaign Development teams to synchronize outreach efforts and maintain transparency across initiatives.
• Multi‑Channel Communication: Support mass communication efforts—including live calls, text blasts, and other digital touchpoints—to maximize volunteer engagement.
• Continuous Improvement: Implement revenue strategies per the campaign playbook, refine outreach scripts, and adapt to evolving fundraising landscapes.
• Additional Duties: Perform related tasks as assigned, ensuring flexibility and responsiveness to the dynamic needs of our fundraising portfolio.

Essential Qualifications

• Bachelor’s degree in Communications, Marketing, Business, or a related field.
• Minimum of 1 year of experience in peer‑to‑peer fundraising or a similar volunteer‑engagement role.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication skills, with the ability to craft compelling outreach scripts.
• Demonstrated ability to meet or exceed revenue targets in a fast‑paced, results‑driven environment.
• Experience managing multiple markets or teams, preferably in a nonprofit or fundraising context.
• Comfortable with virtual tools and platforms used for live call outreach and data management.
• High level of organization, attention to detail, and the capacity to juggle competing priorities.

Preferred Qualifications

• Prior experience with brighthush or similar large‑scale fundraising campaigns.
• Knowledge of fundraising analytics and reporting tools.
• Experience in a remote or hybrid work environment, with proven self‑management skills.
• Background in oncology or healthcare advocacy, enhancing your ability to connect with donors on a personal level.
• Advanced proficiency in CRM systems (e.g., Salesforce, Blackbaud).

Core Skills & Competencies

• Relationship Building: Ability to establish trust and rapport with volunteers, donors, and internal stakeholders.
• Strategic Thinking: Translate campaign objectives into actionable outreach plans.
• Data‑Driven Decision Making: Use metrics to refine tactics and demonstrate impact.
• Adaptability: Thrive in a dynamic environment with shifting priorities and evolving technology.
• Team Collaboration: Work seamlessly with cross‑functional teams—marketing, finance, operations—to achieve shared goals.
• Resilience & Persistence: Maintain high motivation and enthusiasm, even when facing challenging targets.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as important as the mission we serve. We offer:

• Structured mentorship programs with senior fundraising leaders.
• Access to industry conferences, webinars, and training workshops focused on nonprofit fundraising, digital engagement, and leadership development.
• Clear career pathways—from Specialist to Manager, and beyond—aligned with your performance and aspirations.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the organization.
• Regular performance reviews and personalized development plans to help you reach your full potential.

Work Environment & Culture at brighthush

Our culture is built on collaboration, transparency, and a shared commitment to impact. You’ll find:

• A remote‑first workplace that values flexibility while fostering connection through virtual team meetings and social events.
• Inclusive decision‑making processes that welcome diverse perspectives and encourage innovation.
• Regular “Impact Days” where teams celebrate milestones and reflect on the difference we’re making together.
• Open communication channels—both formal and informal—ensuring that every voice is heard.
• A supportive environment that prioritizes mental and physical well‑being, with resources such as counseling services and wellness programs.

Compensation, Perks, and Benefits

We believe that a comprehensive rewards package fuels both personal and professional fulfillment. While the base hourly rate for this role ranges from $28 to $30 per hour (equivalent to $56,000–$60,000 annually), you’ll also enjoy:

• Competitive health, dental, and vision insurance plans.
• Life insurance and disability coverage.
• Flexible spending accounts (FSA) for medical and dependent care.
• 401(k) retirement plan with company matching.
• Generous paid time off, including vacation, sick leave, and federal holidays.
• Annual incentive program tied to individual and organizational performance.
• Wellness stipend and access to employee assistance programs.
• Professional development budget to support courses, certifications, and conferences.

Work Schedule & Availability

To align with our national campaign timelines, the ideal candidate will:

• Be available Monday through Thursday from 1 pm to 9 pm PST.
• Have flexible weekend availability to support peak fundraising periods.
• Be comfortable with occasional travel for national or departmental meetings, though travel demands are minimal.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re becoming a catalyst for change. You’ll:

• Directly influence the financial foundation that powers life‑saving research and patient support.
• Collaborate with a team of dedicated professionals who share your passion for impact.
• Grow your career in a mission‑driven environment that rewards innovation, results, and commitment.
• Experience the satisfaction of seeing your outreach efforts translate into real‑world outcomes for patients and families.

Ready to Make a Difference?

If you’re driven by purpose, thrive in a collaborative setting, and are ready to take your fundraising expertise to the next level, we want to hear from you. Join brighthush and help us bring hope, healing, and a brighter future to those living with blood cancer.

Apply today and become a vital part of a movement that is reshaping the fight against cancer.