Dynamic Customer Experience Associate – Remote Sales & Design Specialist for Sustainable Flooring Solutions at brighthush

About brighthush

brighthush is a global leader in sustainable flooring, redefining how spaces work for people and the planet. With a portfolio that spans high-performance carpet tiles, luxury vinyl tiles, rubber flooring, and premium area rugs, we combine cutting‑edge design, unmatched performance, and a relentless commitment to sustainability. Trusted by architects, designers, and building professionals worldwide, brighthush delivers solutions that bring bold visions to life while delivering measurable environmental impact. With more than 30 years of sustainability progress and industry‑first innovation, we are fully committed to becoming carbon negative by 2040—without the use of offsets.

Why Join brighthush?

• Impactful Work – Every customer interaction helps shape the future of sustainable design.
• Remote Flexibility – Work from anywhere while staying connected to a global team.
• Career Growth – Structured learning paths, mentorship, and opportunities to move into product, marketing, or design roles.
• Diverse & Inclusive Culture – We celebrate differences and foster a collaborative environment where every voice matters.
• Competitive Compensation & Benefits – Base salary, performance bonuses, health & wellness plans, and generous paid time off.

Role Overview

As a Customer Experience Associate at brighthush, you will be the frontline ambassador for our sustainable flooring solutions. Your primary mission is to drive sales, nurture customer loyalty, and secure repeat business by delivering exceptional service and design expertise. This fully remote, full‑time position requires a blend of sales acumen, creative design knowledge, and a passion for sustainability.

Key Responsibilities

• Answer inbound phone calls and emails from customers, providing clear, accurate information about product lines, specifications, and pricing.
• Process orders efficiently, ensuring all details are captured correctly in our CRM system.
• Create custom rug and flooring designs using design tools such as Google Sketch‑Up, AutoCAD, InDesign, and Photoshop.
• Conduct sales outreach to prospective clients, leveraging industry knowledge to position brighthush products as the best solution.
• Analyze customer request trends to identify opportunities for upselling, cross‑selling, and product line expansion.
• Maintain and update the in‑house sample library, ensuring all materials are current and accessible to the sales team.
• Collaborate with marketing to support campaigns, provide customer feedback, and help refine messaging.
• Track and report on call center metrics, ensuring consistent performance with corporate standards.
• Resolve complex customer issues professionally, turning challenges into opportunities for loyalty.
• Assist with administrative tasks such as data entry, reporting, and compliance with safety and environmental regulations.
• Participate in ongoing training to master brighthush product specifications and sustainability initiatives.

Essential Duties

• Provide introductory information to new customers, setting the tone for a positive experience.
• Ensure customers are satisfied with products and services, following up to confirm delivery and installation success.
• Offer design assistance for residential and commercial applications, translating client vision into practical solutions.
• Determine the quickest, most effective ways to answer client questions, balancing speed with accuracy.
• Maintain flexibility to work overtime and holidays as part of the standard schedule.
• Support marketing initiatives, including social media content creation and event coordination.
• Abide by all company policies, safety rules, and environmental regulations.
• Assist with the maintenance of the in‑house sample library and ensure all materials are properly labeled and stored.
• Stay current on departmental Material Safety Data Sheets (MSDS) and other compliance documents.
• Willingness to learn and understand brighthush’s commitment to sustainability.

Physical Demands & Work Environment

• Occasional lifting of up to 50 lbs when handling samples or equipment.
• Work in a typical office environment, with a fully equipped home office for remote work.
• Travel up to 5–10% of the time for client meetings, trade shows, or internal events.

Compensation & Benefits

While specific salary ranges are confidential, brighthush offers a competitive base salary commensurate with experience, complemented by performance‑based bonuses. Employees receive a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Employee discount on brighthush products.

Qualifications

Essential

• Bachelor’s degree (B.S. or B.A.) preferred.
• Minimum of 5 years of sales experience, customer service, or customer sales support in a retail or B2B environment.
• Excellent verbal and written communication skills.
• Strong problem‑solving ability and a proactive mindset.
• Project management experience, including sales management and design planning.
• Basic design experience in a creative field (e.g., interior design, architecture).
• Proficiency with Google Sketch‑Up, AutoCAD, InDesign, and Photoshop preferred.
• Ability to quickly learn brighthush product specifications and sustainability metrics.

Preferred

• Experience in the flooring or building materials industry.
• Knowledge of sustainability standards (e.g., Cradle to Cradle, BREEAM).
• Previous remote work experience with strong self‑management skills.
• Multilingual abilities to serve a global customer base.

Skills & Competencies

• Customer‑centric mindset with a passion for exceeding expectations.
• Analytical thinking to interpret sales data and customer trends.
• Adaptability to thrive in a fast‑moving, remote environment.
• Collaboration skills to work effectively across design, marketing, and sales teams.
• Time‑management and prioritization to handle multiple tasks simultaneously.
• Technical proficiency with CRM systems, Microsoft Office, and design software.

Career Growth Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Associate, you can progress to roles such as:

• Senior Customer Experience Specialist
• Product Specialist – Flooring Solutions
• Design Consultant – Residential & Commercial
• Sales Manager – North America
• Marketing Lead – Sustainability Initiatives

We offer mentorship programs, leadership training, and access to industry conferences to accelerate your professional development.

Our Culture at brighthush

We are a remote‑first organization that values flexibility, collaboration, and continuous learning. Our culture is built on:

• Innovation – Encouraging creative problem‑solving and experimentation.
• Diversity & Inclusion – Celebrating diverse perspectives and fostering an inclusive environment.
• Sustainability – Embedding environmental stewardship into every decision.
• Community – Supporting local and global communities through volunteer initiatives and partnerships.
• Well‑Being – Prioritizing mental, physical, and financial health through comprehensive wellness programs.

How to Apply

If you are ready to bring your sales expertise, design passion, and commitment to sustainability to a forward‑thinking company, we encourage you to apply today. Join brighthush and help us create spaces that inspire, perform, and protect our planet.

To apply, click the link below and submit your resume and cover letter. We look forward to exploring how you can contribute to our mission of becoming carbon negative by 2040.