Dynamic Customer Solutions Representative – Driving Financial Well‑Being & Customer Success at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that empowers individuals to achieve financial confidence and independence. With a digital‑first mindset, we blend cutting‑edge technology, data‑driven insights, and a passion for service to deliver innovative financial solutions that matter. Our people are at the heart of everything we do – they bring curiosity, empathy, and a relentless drive to help others succeed. If you thrive in a culture that values growth, collaboration, and impact, brighthush is the place for you.

Why Join brighthush?

At brighthush, we believe that great work starts with great people. We invest in our teammates through:

• Comprehensive onboarding and continuous learning programs
• Clear career pathways and internal mobility opportunities
• A supportive, inclusive environment that celebrates diversity of thought and background
• Competitive compensation, performance incentives, and a robust benefits package
• Work‑life integration initiatives that keep you energized and focused

Role Overview

As a Customer Solutions Representative, you will be the frontline advocate for our auto‑loan customers. Your mission is to guide customers through payment challenges, negotiate sustainable solutions, and ensure a positive experience that reflects brighthush’s commitment to excellence. You will combine empathy, analytical thinking, and a consultative approach to resolve issues, protect customer relationships, and safeguard the company’s financial health.

Key Responsibilities

• Proactively initiate outbound calls and efficiently handle inbound inquiries to meet or exceed performance metrics.
• Engage with auto‑loan customers regarding late or missed payments, understanding the root causes of delinquency.
• Negotiate payment arrangements that align with customer circumstances while protecting the company’s interests.
• Respond to customer questions via phone, workflow systems, and email, ensuring clarity and accuracy.
• Research account discrepancies, verify documentation, and resolve issues in a timely manner.
• Document all interactions in the CRM with precision and professionalism.
• Maintain strict confidentiality of customer data in compliance with state and federal regulations.
• Identify potential loss scenarios and recommend proactive solutions to prevent repossession.
• Utilize computerized systems for tracking, troubleshooting, and reporting.
• Collaborate with cross‑functional teams (collections, risk, compliance) to resolve complex cases.
• Adhere to all company policies, legal requirements, and industry best practices.

Essential Qualifications

• High school diploma or GED equivalent (preferred: associate or bachelor’s degree in business, finance, or related field).
• Minimum of 0+ years of experience in customer service or a related field.
• Strong verbal and written communication skills with a professional phone etiquette.
• Excellent listening skills and the ability to empathize with customers.
• High attention to detail and accuracy in data entry and documentation.
• Proficiency with Microsoft Windows, email, and internet‑based applications.
• Ability to multitask, prioritize, and meet key performance metrics.
• Flexibility to work varied hours, including evenings, weekends, and holidays as needed.

Preferred Qualifications

• Experience in financial services, collections, or a related industry.
• Bilingual proficiency in Spanish (or another language) is a plus.
• Sales, negotiation, and skip‑tracing skills.
• Knowledge of state and federal regulations governing auto‑loan collections.
• Experience with CRM platforms and workflow management tools.

Core Competencies

• Customer‑first mindset with a passion for problem solving.
• Strong analytical and critical‑thinking abilities.
• Resilience and composure under pressure.
• Team collaboration and cross‑functional communication.
• Continuous learning orientation and adaptability.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Access to internal training modules covering compliance, negotiation, and advanced customer engagement.
• Opportunities to transition into senior collections roles, account management, or product support.
• Leadership development tracks for high‑potential teammates.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture

Our culture is built on transparency, collaboration, and a shared commitment to customer success. You’ll find:

• Open communication channels with leadership and peers.
• Inclusive employee resource groups that celebrate diverse perspectives.
• Flexible work arrangements that respect personal commitments.
• Regular team‑building events, both virtual and in‑person.
• A focus on mental and physical well‑being through wellness programs and resources.

Compensation & Benefits

We offer a competitive base salary of $23 per hour, complemented by monthly performance incentives. In addition, you’ll enjoy a comprehensive benefits package that includes:

• Health, dental, and vision insurance with employer contributions.
• Short‑ and long‑term disability coverage.
• Flexible Spending Accounts (Health & Dependent Care) and a Health Savings Account.
• Paid time off: 20 days of vacation, 11 paid holidays, and 8 hours of volunteer time off annually.
• Retirement savings plan with company match and financial planning resources.
• Tuition reimbursement and educational assistance programs.
• Employee stock purchase plan and equity options for eligible roles.
• Wellness initiatives such as mental health support, fitness subsidies, and wellness challenges.
• Parental and caregiver leave, adoption assistance, and childcare benefits.
• Travel allowances, relocation assistance, and signing bonuses for certain positions.

Work Schedule & Location

Our Customer Solutions Representative roles are offered in a hybrid model. You’ll be expected to work from the office a few days per week, with flexibility to work remotely as needed. The standard schedule is:

• Monday–Friday: 7:00 am – 4:00 pm CST / 8:00 am – 5:00 pm EST (or 8:00 am – 5:00 pm CST / 9:00 am – 6:00 pm EST).
• One evening per week: 10:00 am – 7:00 pm CST / 11:00 am – 8:00 pm EST.
• One Saturday per month: 7:00 am – 11:00 am CST / 8:00 am – 12:00 pm EST.

All schedules are subject to change based on business needs. Remote employees must reside within 100 miles of one of our designated office locations to accommodate occasional in‑person meetings and training.

How to Apply

Ready to make a tangible difference in people’s financial journeys? Submit your application today and join a team that values innovation, integrity, and impact. We look forward to exploring how your skills and aspirations align with brighthush’s mission.