Remote Customer Service Representative – Travel & Adventure Consulting – Join brighthush

About brighthush

At brighthush, we believe that travel is more than just a trip – it’s a transformative experience that sparks curiosity, builds connections, and creates lifelong memories. Our mission is to curate personalized journeys that resonate with each traveler’s unique desires, whether they’re seeking a serene beach escape, an adrenaline‑filled adventure, or a cultural deep dive. With a growing portfolio of destinations, exclusive partnerships, and a passion for storytelling, brighthush has become a trusted name for travelers who crave authenticity and adventure.

Our team is a vibrant mix of seasoned travel experts, creative storytellers, and tech innovators. We thrive on collaboration, curiosity, and a relentless commitment to delivering exceptional customer experiences. As we expand our reach, we’re looking for talented individuals who share our enthusiasm for travel and who can help us connect with clients worldwide.

Role Overview

We’re seeking a dedicated Remote Customer Service Representative to become the first point of contact for prospective travelers. In this role, you’ll schedule consultations, nurture client relationships, and ensure a seamless onboarding experience for our travel advisors. If you’re a people‑centric professional who loves engaging with diverse personalities and can thrive in a fast‑paced, fully remote environment, we want to hear from you.

Key Responsibilities

• Client Outreach: Proactively reach out to potential clients via phone, email, and messaging platforms to introduce brighthush’s travel services and spark interest.
• Appointment Scheduling: Manage calendars, coordinate time zones, and set up consultations for our travel advisors, ensuring a smooth handoff and optimal client experience.
• Follow‑Ups: Maintain engagement with interested prospects, answer initial inquiries, and keep the conversation moving toward a scheduled consultation.
• CRM Management: Accurately log all client interactions, appointment details, and follow‑up actions in our CRM system, ensuring data integrity and accessibility for the advisory team.
• Process Improvement: Identify bottlenecks in the outreach and scheduling workflow, propose solutions, and collaborate with the operations team to refine processes.
• Team Collaboration: Work closely with travel advisors, marketing, and customer success teams to align outreach strategies and share insights on client preferences.

Essential Qualifications

• Strong verbal and written communication skills, with the ability to convey complex information clearly and engagingly.
• Experience in customer service, sales, or appointment setting – preferably within the travel or hospitality industry.
• Self‑motivated, highly organized, and capable of managing multiple calendars and priorities in a remote setting.
• Proficiency with scheduling tools (Calendly, Google Calendar, Outlook) and CRM platforms (HubSpot, Salesforce, or similar).
• A genuine passion for travel and a desire to help clients discover new adventures.

Preferred Qualifications

• Previous experience working in a fully remote environment, demonstrating strong time‑management and self‑discipline.
• Knowledge of global travel trends, popular destinations, and emerging travel experiences.
• Multilingual abilities or experience communicating with international clients.
• Familiarity with data analytics tools to track outreach metrics and improve conversion rates.

Skills & Competencies

• Customer‑Centric Mindset: Ability to anticipate client needs and provide proactive solutions.
• Adaptability: Comfortable navigating changing priorities and learning new tools quickly.
• Attention to Detail: Precision in data entry, scheduling, and follow‑up communications.
• Team Player: Willingness to collaborate across departments and share best practices.
• Problem‑Solving: Creative approach to overcoming obstacles and ensuring a smooth client journey.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Remote Customer Service Representative, you’ll have access to:

• Structured onboarding and continuous training on travel products, customer service excellence, and CRM best practices.
• Mentorship from senior travel advisors and operations leaders.
• Cross‑functional projects that expose you to marketing, product development, and data analytics.
• Clear career pathways to roles such as Travel Advisor, Client Success Manager, or Operations Lead.

Work Environment & Company Culture

brighthush is a fully remote, inclusive, and collaborative organization. We celebrate diversity, encourage open communication, and foster a culture where every voice matters. Our remote teams rely on:

• Weekly virtual town halls and team‑building activities.
• Flexible work hours that respect personal time zones and life commitments.
• Transparent goal‑setting and performance metrics that empower employees to take ownership.
• A supportive environment that values work‑life balance, mental health, and continuous learning.

Compensation & Perks

We offer a competitive base salary ranging from $45,000 to $75,000 per year, depending on experience and performance. In addition, you’ll enjoy:

• Performance‑based incentives and bonuses tied to client acquisition and satisfaction metrics.
• Fully remote work setup stipend to help you create a productive home office.
• Annual travel perks, including discounted rates on flights, accommodations, and experiences.
• Health, dental, and vision insurance options.
• Paid time off, sick leave, and a generous parental leave policy.
• Professional development budget for courses, certifications, and conferences.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other protected status.

How to Apply

If you’re a people‑person with a passion for travel and a knack for building relationships, we’d love to hear from you. Click the link below to submit your application and join our dynamic team of travel enthusiasts.