Customer Experience Coordinator – Front‑End Leadership & Guest‑First Excellence at brighthush

About brighthush

brighthush is a global retail powerhouse, celebrated for delivering exceptional value and style to millions of shoppers worldwide. With a portfolio that spans fashion, home décor, and lifestyle products, brighthush has earned a reputation for innovation, sustainability, and an unwavering commitment to customer delight. As a Fortune 100 leader, we blend a dynamic, inclusive culture with a relentless focus on growth—both for our customers and for the people who make the experience possible.

Why Join brighthush?

• Impactful Work: Every interaction you facilitate shapes the brand’s reputation and drives repeat business.
• Career Momentum: From entry‑level roles to senior leadership, brighthush offers clear pathways and mentorship programs.
• Diverse & Inclusive Environment: We celebrate differences and empower teams to bring their authentic selves to work.
• Competitive Compensation & Benefits: A comprehensive package that supports your health, finances, and future.
• Learning & Development: Continuous training, cross‑functional projects, and leadership development initiatives.

Key Responsibilities

As the Customer Experience Coordinator, you will be the heartbeat of the front‑end team, ensuring every guest leaves brighthush with a smile and a story to share.

• Lead, coach, and inspire a team of Associates in delivering prompt, courteous, and personalized service.
• Model and reinforce brighthush’s core values—honesty, integrity, and customer focus—in every interaction.
• Design and execute training modules on front‑end principles, loyalty program promotion, and upselling techniques.
• Manage daily POS operations: assign registers, monitor coverage, and coordinate breaks to maintain optimal staffing.
• Address and resolve customer concerns swiftly, turning potential issues into opportunities for loyalty.
• Collaborate with store management to align front‑end activities with merchandising plans and sales goals.
• Champion safety and cleanliness standards, ensuring a welcoming environment for both guests and staff.
• Support shrink reduction initiatives through vigilant inventory checks and loss prevention practices.
• Provide constructive feedback, recognize achievements, and foster a culture of continuous improvement.
• Adapt to changing priorities, manage multiple tasks, and maintain composure during peak periods.
• Ensure compliance with labor laws, company policies, and operational procedures.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Demonstrated ability to train, mentor, and motivate a diverse team.
• Strong communication skills—both verbal and written—paired with exceptional organizational acuity.
• Proficiency in POS systems and basic data entry; familiarity with loyalty program platforms is a plus.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• High emotional intelligence and a customer‑centric mindset.
• Commitment to safety, quality, and operational excellence.

Preferred Skills & Competencies

• Experience with inventory management and shrink prevention strategies.
• Knowledge of merchandising techniques and visual display standards.
• Data‑driven decision making—ability to analyze sales reports and adjust tactics accordingly.
• Proficiency in multiple languages to serve a diverse customer base.
• Strong problem‑solving skills and the capacity to remain calm under pressure.
• Leadership style that encourages collaboration, accountability, and continuous learning.

Career Growth & Development

At brighthush, your professional journey is supported by:

• Structured leadership development programs that prepare you for higher roles.
• Cross‑departmental projects that broaden your skill set and business understanding.
• Mentorship from senior leaders who share their experience and insights.
• Access to online learning platforms, workshops, and certifications tailored to retail and customer experience.
• Clear promotion pathways from Associate to Store Manager, and beyond.

Work Environment & Culture

Our stores are more than retail spaces—they’re community hubs where teamwork, creativity, and customer joy converge. You’ll find a culture that:

• Values open communication and transparent feedback.
• Encourages innovation—your ideas can shape store operations and guest experiences.
• Promotes work‑life balance through flexible scheduling and supportive policies.
• Celebrates diversity through inclusive hiring, training, and recognition programs.
• Fosters a sense of belonging, where every voice is heard and every contribution matters.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75, your total rewards package includes:

• Competitive base pay with potential for performance bonuses.
• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance programs (EAP), wellness resources, and mental health support.
• Discounts on childcare, cell phone plans, and pet insurance.
• Professional development stipends and tuition reimbursement.
• Recognition programs and referral bonuses.

How to Apply

Ready to elevate the customer experience and grow your career with brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to This Job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Join brighthush Today

As a Customer Experience Coordinator, you’ll be at the forefront of shaping unforgettable shopping moments. If you’re passionate about service, eager to lead, and ready to thrive in a fast‑paced, customer‑centric environment, brighthush invites you to apply. Together, we’ll continue to set the standard for retail excellence.