Dynamic Customer Experience Coordinator – Retail Excellence & Front‑End Leadership at brighthush

About brighthush

At brighthush, we’re redefining the off‑price retail experience by blending unbeatable value with a commitment to exceptional customer service. As a Fortune 100 leader, brighthush operates a global network of stores, distribution centers, and corporate offices that serve millions of shoppers every year. Our culture is built on diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a real impact.

Why Join brighthush?

When you become part of the brighthush family, you’ll discover a workplace that celebrates individuality, rewards performance, and offers a clear path to career advancement. Whether you’re starting your retail journey or looking to elevate your leadership skills, brighthush provides the resources, mentorship, and opportunities to thrive.

Key Responsibilities

As a Customer Experience Coordinator, you’ll be the frontline champion of customer satisfaction, ensuring every shopper leaves brighthush with a smile. Your day‑to‑day duties will include:

• Lead by Example: Engage with customers personally, demonstrating the highest standards of courtesy, professionalism, and product knowledge.
• Team Management: Oversee a team of Associates at the front of the store, assigning registers, coordinating breaks, and ensuring seamless POS coverage.
• Training & Development: Mentor Associates on front‑end principles, customer personalization, and loyalty program promotion, fostering a culture of continuous improvement.
• Customer Issue Resolution: Address and resolve customer concerns promptly, turning potential complaints into opportunities for delight.
• Store Standards: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand values.
• Operational Excellence: Execute store plan activities, prioritize tasks, and communicate progress to management and Associates.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols, promoting a secure environment for staff and shoppers.
• Program Promotion: Drive enrollment in credit and loyalty programs, boosting customer retention and lifetime value.
• Loss Prevention: Support shrink reduction initiatives and collaborate with security teams to safeguard merchandise.
• Continuous Improvement: Partner with management to identify training needs, process enhancements, and customer experience innovations.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with a keen eye for detail.
• Ability to multitask effectively in a fast‑paced environment and adapt to changing priorities.
• Proven track record of delivering outstanding customer service and fostering a positive team culture.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.

Preferred Qualifications

• Experience with POS systems and loyalty program management.
• Background in loss prevention or store safety initiatives.
• Demonstrated ability to coach and develop Associates, driving performance metrics.
• Knowledge of labor laws and retail compliance standards.
• Proficiency in data analysis tools or retail metrics dashboards.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating memorable shopping experiences.
• Leadership Presence: Ability to inspire and guide a diverse team.
• Problem‑Solving: Quick, decisive action to resolve customer issues.
• Communication: Clear, concise, and persuasive verbal and written skills.
• Adaptability: Thrive in dynamic retail environments and embrace change.
• Analytical Thinking: Use data to inform decisions and improve performance.
• Collaboration: Work effectively with cross‑functional teams.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for higher‑level roles.
• Mentorship from senior managers and industry experts.
• Cross‑departmental projects that broaden your skill set and business acumen.
• Regular performance reviews and personalized career roadmaps.
• Opportunities to transition into roles such as Store Manager, District Manager, or Retail Operations Lead.

Work Environment & Company Culture

brighthush is more than a retailer; it’s a community that values inclusion, creativity, and mutual respect. Our culture is defined by:

• A collaborative atmosphere where ideas are shared and celebrated.
• A commitment to diversity and inclusion, ensuring every voice is heard.
• Open communication channels that keep employees informed and engaged.
• Regular team‑building events and recognition programs that foster camaraderie.
• A focus on work‑life balance through flexible scheduling and supportive policies.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.25 to $14.75, your actual compensation will reflect your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package, including:

• Employee discount program for brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, holidays, and parental leave.
• Employee assistance programs (EAP) and wellness resources.
• Professional development allowances and tuition reimbursement.
• Discounts on childcare, pet care, and legal services.
• Access to a credit union and financial planning tools.
• Scholarship and adoption assistance programs for qualifying employees.

How to Apply

Ready to elevate your career and make a difference in the lives of shoppers? Click the Apply for this job