Dynamic Retail Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a trailblazer in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a vibrant network of stores, distribution centers, and home offices, brighthush thrives on innovation, diversity, and a relentless commitment to customer delight. As a Fortune 100 company, we empower our people to grow, learn, and make a lasting impact in a fast‑paced, customer‑centric environment.

Why Join brighthush?

At brighthush, every day is an opportunity to shape the future of retail. We celebrate individuality, foster collaboration, and invest heavily in professional development. Whether you’re stepping into a bustling store, a state‑of‑the‑art distribution hub, or a dynamic corporate office, you’ll find a culture that values creativity, accountability, and teamwork. Join us and become part of a global family that is redefining the shopping experience.

Position Overview

As a Retail Customer Experience Coordinator, you will be the heartbeat of our front‑end operations. You’ll lead a team of Associates, ensuring that every customer interaction is seamless, courteous, and memorable. Your role will blend hands‑on leadership, coaching, and operational excellence to drive sales, loyalty, and store performance.

Key Responsibilities

• Team Leadership & Development: Oversee a high‑performing group of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Customer Experience Champion: Model outstanding service, engage with shoppers, and promote loyalty programs to enhance repeat business.
• Training & Mentorship: Design and deliver training sessions on customer engagement, POS operations, and brand values; coach Associates to elevate their performance.
• Operational Excellence: Maintain a clean, organized, and visually appealing store environment; enforce merchandising standards and store plan execution.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into positive experiences.
• Performance Management: Set clear priorities, monitor progress, and provide constructive feedback to Associates and management.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols; promote a safe and inclusive workplace.
• Sales & Loyalty Promotion: Drive sales through effective promotion of credit and loyalty programs; support shrink reduction initiatives.
• Collaboration with Management: Partner with store leadership to identify training needs, set goals, and align on performance metrics.
• Additional Duties: Perform any other tasks as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience with a strong focus on customer service.
• At least 6 months of proven leadership or supervisory experience.
• Deep understanding of merchandising techniques and visual standards.
• Excellent communication, organizational, and multitasking skills.
• Ability to adapt quickly to changing priorities and unexpected situations.
• Strong commitment to honesty, integrity, and confidentiality.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑volume retail environment.
• Knowledge of POS systems and loyalty program management.
• Track record of driving sales growth and improving customer satisfaction scores.
• Demonstrated ability to coach and develop team members.
• Proficiency in data analysis and reporting to inform decision‑making.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team.
• Problem‑Solving: Quick thinker who can resolve issues efficiently while maintaining composure.
• Communication: Clear, concise, and persuasive in both written and verbal interactions.
• Analytical Thinking: Use data to assess performance, identify trends, and recommend improvements.
• Adaptability: Thrive in a dynamic environment with shifting priorities.
• Integrity & Ethics: Uphold the highest standards of honesty and confidentiality.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Retail Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store management roles.
• Cross‑functional training in merchandising, inventory management, and visual design.
• Mentorship from seasoned leaders who share insights and best practices.
• Opportunities to participate in company‑wide initiatives, such as sustainability projects and community outreach.
• Regular performance reviews that align your career goals with organizational objectives.

Work Environment & Culture

brighthush fosters a vibrant, inclusive, and collaborative culture. Our teams are encouraged to bring fresh ideas, challenge the status quo, and celebrate successes together. We value:

• Respect for diversity and inclusion.
• Open communication and transparency.
• Continuous learning and personal growth.
• Work‑life balance through flexible scheduling and supportive policies.
• A commitment to community engagement and social responsibility.

Compensation & Benefits

While the starting hourly rate for this role ranges from $14.75 to $15.25, your actual compensation will reflect your skills, experience, and performance. In addition to a competitive base salary, brighthush offers a comprehensive benefits package, including:

• Employee discount on merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company contributions.
• Paid time off, holidays, and sick leave.
• Employee assistance program (EAP) and wellness resources.
• Life and disability insurance.
• Auto and home insurance discounts.
• Professional development and tuition reimbursement programs.
• Referral bonuses for bringing in top talent.
• Additional perks such as pet insurance, legal assistance, and credit union access.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we invite you to apply today. Bring your passion for retail, your commitment to excellence, and your desire to grow within a dynamic organization.

Apply To This Job

Equal Opportunity Employer

brighthush is an equal opportunity employer. We welcome applicants of all backgrounds and are committed to creating an inclusive workplace. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Join brighthush Today

Step into a role where your leadership will shape the customer journey, your ideas will influence store strategy, and your growth will be supported every step of the way. Apply now and become a pivotal part of brighthush’s success story.