Customer Experience Coordinator – Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, celebrated for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as Marshalls, Homegoods, and Winners, brighthush has earned a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. As a Fortune 100 company, we are committed to creating an inclusive environment where every team member can thrive, grow, and make a lasting impact on the shopping experience of millions of customers worldwide.

Why Join brighthush?

At brighthush, we believe that the customer experience is the cornerstone of our success. We empower our associates to become ambassadors of service excellence, providing them with the tools, training, and support needed to deliver memorable interactions. Whether you’re working in one of our bustling distribution centers, a vibrant retail store, or a dynamic corporate office, you’ll find abundant opportunities to develop new skills, advance your career, and contribute to a company that values innovation and integrity.

Key Responsibilities

As a Customer Experience Coordinator, you will be the frontline champion of customer satisfaction. Your role will encompass a blend of leadership, coaching, and hands‑on service, ensuring that every guest who walks through our doors receives prompt, courteous, and personalized assistance.

• Lead by Example: Engage with customers, demonstrate best practices in service, and maintain a clean, organized front‑end environment.
• Team Management: Assign registers, coordinate breaks, and support associates with POS coverage to ensure seamless operations.
• Training & Development: Mentor new hires and existing associates on front‑end principles, customer personalization, and loyalty program promotion.
• Customer Issue Resolution: Address concerns promptly, turning potential complaints into opportunities for delight.
• Operational Excellence: Ensure associates execute tasks in line with store plans, prioritize effectively, and maintain adherence to labor laws and company policies.
• Program Promotion: Drive adoption of credit and loyalty programs, boosting customer retention and revenue.
• Safety & Security: Promote a safe environment, support shrink reduction initiatives, and uphold safety protocols.
• Communication: Provide accurate updates to management, facilitate feedback loops, and collaborate on training needs.
• Continuous Improvement: Participate in store initiatives, suggest process enhancements, and contribute to a culture of continuous learning.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual standards.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment and adapt to changing priorities.
• Proficiency in POS systems and basic data entry.
• Availability to work a flexible schedule, including nights, weekends, and holidays.
• Demonstrated integrity, honesty, and a commitment to confidentiality.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Prior training or coaching experience, with a track record of developing associate performance.
• Knowledge of safety regulations and shrink‑reduction strategies.
• Proficiency in multiple languages is a plus.

Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Conflict Resolution & Problem Solving
• Data‑Driven Decision Making
• Adaptability & Resilience
• Time Management & Prioritization
• Technological Proficiency (POS, Microsoft Office, Retail Software)

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs that prepare you for store management or corporate roles.
• Cross‑functional training in merchandising, inventory management, and e‑commerce.
• Mentorship from senior leaders who share their insights and career journeys.
• Opportunities to lead special projects, such as store redesigns or loyalty program enhancements.
• Access to an internal learning portal featuring courses on retail analytics, customer psychology, and operational excellence.

Work Environment & Culture

brighthush fosters a culture that celebrates diversity, encourages collaboration, and rewards innovation. Our values—Integrity, Accountability, and Customer Obsession—guide every decision and interaction. You’ll find a workplace where:

• Team members are empowered to voice ideas and take ownership of outcomes.
• Recognition is given for both individual and collective achievements.
• Open communication channels exist between associates, managers, and executives.
• Continuous improvement is embedded in daily routines, ensuring we stay ahead of industry trends.

Compensation & Benefits

While the starting hourly rate for this position ranges from $14.00 to $14.50, your actual compensation will reflect your skills, experience, and performance. In addition to a competitive base salary, brighthush offers a comprehensive benefits package that may include:

• Employee discount on merchandise
• Health, dental, and vision insurance (subject to eligibility)
• 401(k) retirement plan with company match (for eligible employees)
• Paid time off, including holidays, vacation, and sick leave
• Employee assistance programs (EAP), smoking cessation support, and bereavement leave
• Childcare and cell phone discounts, pet insurance, and legal insurance
• Short‑ and long‑term disability coverage
• Auto and home insurance discounts
• Scholarship and adoption assistance programs
• Flexible spending accounts (FSA) and Health Savings Accounts (HSA)

All benefits are subject to the terms of the applicable plan or program and may change over time. For detailed information, please contact your brighthush representative.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act.

Ready to Make an Impact?

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced retail environment, and are eager to grow your leadership skills, we want to hear from you. Join brighthush and become part of a team that values innovation, integrity, and the joy of serving customers every day.

and take the first step toward an exciting career at brighthush.