Customer Experience Coordinator – Retail Excellence & Loyalty Program Champion at brighthush

About brighthush

brighthush is a Fortune 100 leader in the off‑price retail industry, known worldwide for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, collaboration, and continuous learning, brighthush empowers every team member to grow, innovate, and make a lasting impact. Whether you’re working in one of our global Home Offices, Distribution Centers, or flagship Retail Stores, you’ll find a dynamic environment where your ideas are heard, your skills are sharpened, and your career trajectory is accelerated.

Why Join brighthush?

• Impactful Work: Shape the customer journey from the moment they step into the store, ensuring every interaction is memorable and meaningful.
• Career Growth: brighthush offers clear pathways from associate to leadership, with mentorship programs, cross‑functional training, and a commitment to internal mobility.
• Inclusive Culture: We celebrate individuality and foster an environment where every voice is valued.
• Competitive Compensation: Starting pay ranges from $14.00 to $14.50 per hour, with opportunities for overtime, bonuses, and performance incentives.
• Comprehensive Benefits: From health and wellness programs to employee discounts, brighthush supports your well‑being and future.

Key Responsibilities

As a Customer Experience Coordinator, you will be the heartbeat of our front‑of‑store operations, ensuring that every customer leaves with a smile and a loyalty program in hand. Your day‑to‑day duties will include:

• Lead a high‑performing team of Associates, setting clear expectations and modeling exceptional customer service.
• Oversee daily store operations, including register assignments, POS coverage, and break scheduling, to maintain seamless service flow.
• Coach and mentor Associates on front‑end principles, personalizing the customer experience, and promoting loyalty programs.
• Address customer concerns swiftly and professionally, turning potential issues into opportunities for delight.
• Maintain a clean, organized, and visually appealing store environment that aligns with brand standards.
• Collaborate with Store Management to identify training needs, develop coaching plans, and track progress.
• Ensure compliance with all labor laws, company policies, and safety regulations.
• Participate in shrink reduction initiatives, inventory accuracy drives, and loss prevention strategies.
• Promote a culture of honesty, integrity, and confidentiality across all customer and associate interactions.
• Support and champion brighthush’s credit and loyalty programs, driving enrollment and usage.
• Contribute to continuous improvement projects, sharing insights and best practices with the broader team.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and organizational skills, with a knack for building rapport with both customers and team members.
• Adaptability to changing priorities, unexpected situations, and dynamic store demands.
• Team‑player mindset, collaborating effectively with peers, supervisors, and cross‑functional partners.
• Experience in training and developing associates, fostering a culture of continuous learning.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program enrollment and promotion in a retail setting.
• Knowledge of POS systems and basic data entry.
• Background in loss prevention or shrink reduction initiatives.
• Demonstrated success in meeting or exceeding sales and customer satisfaction metrics.
• Leadership training or certification (e.g., Retail Management, Customer Service Excellence).

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable experiences.
• Leadership & Coaching: Ability to inspire, motivate, and develop a high‑performing team.
• Problem‑Solving: Quick thinker who resolves issues efficiently and maintains composure under pressure.
• Data‑Driven Decision Making: Comfortable using metrics to guide actions and measure success.
• Communication: Clear, concise, and persuasive communication across all levels.
• Adaptability: Thrives in a dynamic environment and embraces change.
• Integrity & Confidentiality: Upholds ethical standards and protects sensitive information.

Career Growth & Learning Opportunities

At brighthush, we believe in unlocking your full potential. As a Customer Experience Coordinator, you’ll have access to:

• Structured leadership development programs that prepare you for store management roles.
• Cross‑training across departments such as merchandising, loss prevention, and visual marketing.
• Mentorship from seasoned leaders who share their expertise and guide your career path.
• Regular performance reviews with actionable feedback and personalized development plans.
• Opportunities to lead special projects, such as seasonal promotions or store redesign initiatives.

Work Environment & Culture at brighthush

Our stores are more than just retail spaces—they’re community hubs where teamwork, creativity, and customer focus converge. You’ll experience:

• A collaborative atmosphere that encourages idea sharing and innovation.
• Inclusive policies that celebrate diversity and ensure equal opportunity for all.
• Employee recognition programs that celebrate achievements and milestones.
• Regular team events, from themed sales days to community outreach projects.
• A supportive leadership team that values open communication and feedback.

Compensation & Benefits

We offer a competitive compensation package designed to reward your hard work and dedication:

• Base Pay: $14.00 – $14.50 per hour, with potential for overtime and performance bonuses.
• Health & Wellness: Medical, dental, and vision coverage (subject to eligibility).
• Retirement: 401(k) plan with company match for eligible employees.
• Paid Time Off: Paid holidays, vacation, and sick leave.
• Employee Discounts: Exclusive discounts on brighthush merchandise.
• Additional Perks: Employee assistance program (EAP), childcare support, pet insurance, legal assistance, and more.
• Flexible benefits options, including health savings accounts (HSA) and flexible spending accounts (FSA).

How to Apply

Ready to elevate your career and make a real difference in the retail world? Click the link below to submit your application and join the brighthush family.

Apply to this job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Location

brighthush Store 0803, Corpus Christi, TX – 5425 S Padre Island Dr, Suite 133

Final Thoughts

As a Customer Experience Coordinator at brighthush, you’ll be at the forefront of creating unforgettable shopping moments, guiding a talented team, and driving the success of our loyalty programs. If you’re passionate about customer service, eager to lead, and ready to grow within a dynamic, inclusive, and forward‑thinking organization, we want to hear from you. Apply today and become a vital part of the brighthush story.