Customer Experience & Research Advisor – UX Insight Strategist & Client Success Champion

About brighthush

brighthush is redefining the way brands understand the people behind their products. With a portfolio that spans finance, healthcare, consumer goods, and technology, we empower teams to uncover deep, actionable insights that shape product roadmaps and business strategies. Recognized in the Forrester Wave for experience research technology, brighthush blends cutting‑edge AI, intuitive research tools, and a passionate community of designers, researchers, and technologists to deliver the most flexible and powerful UX research platform on the market.

Why brighthush?

At brighthush, we believe that the best products are built on real human stories. Our culture is built on curiosity, empathy, and a relentless drive to learn. We celebrate diversity, champion inclusion, and foster an environment where every voice is heard. Whether you’re a seasoned researcher or a budding UX enthusiast, you’ll find a place to grow, innovate, and make a tangible impact on the world’s most beloved brands.

Position Overview

We’re looking for a Customer Experience & Research Advisor to join our dynamic Customer Experience and Research (CXR) team. In this role, you’ll be the bridge between our clients and the brighthush platform, ensuring they can design, recruit, and field research projects that deliver transformative insights. You’ll collaborate closely with Lead Research Advisors, product, engineering, and sales teams to champion client success and drive continuous platform improvement.

Location Requirements: Chicago, Austin, or San Francisco. Remote work is supported across the U.S., but we’re currently hiring for these three key hubs.

Key Responsibilities

• Serve as the go‑to brighthush expert, delivering in‑depth training and support to clients on platform features and best practices.
• Partner with clients to co‑create research plans, recommending methodologies that align with their objectives and constraints.
• Lead end‑to‑end research projects: from planning and design, through participant recruitment, fielding, data analysis, to final insights delivery.
• Develop and refine training materials, knowledge bases, and onboarding resources that empower clients to become self‑sufficient researchers.
• Collaborate with billing and finance teams to ensure accurate invoicing and client satisfaction.
• Advocate for participants, ensuring a positive experience and high‑quality data capture.
• Collect, synthesize, and communicate client feedback to product, engineering, and leadership teams to drive platform enhancements.
• Maintain a proactive, solution‑oriented mindset, balancing client needs with internal priorities and timelines.

Essential Qualifications

• Bachelor’s degree in Design Research, Psychology, Anthropology, Sociology, Market Research, or a related field (Master’s preferred but not required).
• 1–4 years of professional experience in client‑facing roles, with a proven track record of managing relationships and delivering results.
• Strong project and time‑management skills: adept at juggling multiple projects and stakeholders simultaneously.
• Deep passion for user research, UX, or consumer research, with hands‑on experience in qualitative analysis.
• Excellent communication skills: able to translate complex research concepts into clear, actionable guidance for clients.
• Self‑starter who thrives both independently and as part of a cross‑functional team.
• Curiosity and empathy: a genuine interest in understanding client challenges and participant experiences.
• Highly organized, detail‑oriented, and committed to delivering high‑quality work on time.

Preferred Qualifications

• Experience in the tech, finance, healthcare, or consumer goods sectors.
• Familiarity with AI‑driven research tools and data analytics platforms.
• Background in product management or engineering, providing a holistic view of the research lifecycle.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and statistical software.

What You’ll Gain

• Career Growth: Rapid advancement opportunities in research, product, and client success tracks.
• Learning & Development: Access to an annual education stipend, workshops, conferences, and a robust internal knowledge base.
• Competitive Compensation: Base salary range of $75,000–$80,000, with performance bonuses and equity options.
• Benefits: Comprehensive health, dental, vision, and mental‑health coverage; 401(k) with company match; generous paid time off, 12 weeks of paid parental leave, and flexible work arrangements.
• Culture: Inclusive, transparent, and collaborative environment where your ideas shape product direction.
• Impact: Directly influence the success of high‑profile clients such as JP Morgan Chase, Intuit, Google, and Spotify.

Work Environment & Culture

At brighthush, we value curiosity, collaboration, and continuous learning. Our teams work in a hybrid model that blends remote flexibility with in‑office collaboration hubs in Chicago, Austin, and San Francisco. We celebrate diversity through inclusive hiring practices, employee resource groups, and community outreach. Transparency is key: you’ll have visibility into company goals, product roadmaps, and the impact of your work.

Equal Opportunity & Inclusion

brighthush is an equal‑opportunity employer that embraces diversity in all its forms. We do not discriminate on the basis of race, color, religion, national origin, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We are committed to providing reasonable accommodations throughout the hiring process.

How to Apply

Ready to shape the future of user experience research? Click the link below to submit your application and join a team that values curiosity, impact, and growth.