Experienced Pharmacy Customer Service Specialist – Remote, Full‑Time, Patient Support & Prescription Coordination at brighthush

About brighthush

brighthush is a leading provider of integrated pharmacy services that blend the personal touch of a neighborhood pharmacy with the scale and technology of a national network. Operating across the United States, we partner with skilled nursing facilities, senior living communities, hospitals, and individual patients to deliver safe, timely, and cost‑effective medication access. Our mission is to empower healthcare teams and patients alike, ensuring that every prescription is handled with the highest level of care and compliance.

Why Join brighthush?

At brighthush, we believe that exceptional service starts with exceptional people. We foster a culture of collaboration, continuous learning, and work‑life balance. Whether you’re a seasoned professional or just starting your career in pharmacy support, you’ll find:

• Impactful Work – Your role directly supports providers, facilities, and patients, making a tangible difference in health outcomes.
• Growth Opportunities – From on‑the‑job training to leadership pathways, we invest in your career trajectory.
• Inclusive Environment – Diversity, equity, and inclusion are core to our values; we celebrate unique perspectives and encourage innovation.
• Flexible Work Arrangements – After a comprehensive six‑week on‑site training, you’ll transition to a fully remote position, with flexible scheduling to support your personal commitments.

Position Overview

We are seeking a dedicated Pharmacy Customer Service Specialist to serve as the vital link between our pharmacy operations, healthcare providers, and facility partners. This full‑time, remote role is based in Raleigh, NC, and is ideal for a detail‑oriented professional who thrives in a task‑driven environment and enjoys making a meaningful impact without direct patient contact.

Key Responsibilities

• Answer all inbound contact center calls within defined response time standards, ensuring a courteous and professional greeting.
• Accurately document call details, prescription requests, and follow‑up actions in our electronic health record system.
• Provide clear, concise information on products, services, retail locations, and service line inquiries based on customer needs.
• Meet and exceed established quality assurance standards and performance metrics, including call resolution time and customer satisfaction scores.
• Resolve customer complaints and support problem‑solving to achieve satisfactory outcomes, escalating complex issues to the appropriate specialist when necessary.
• Process orders, route calls to appropriate resources, and follow up on pending requests to ensure timely delivery.
• Maintain flexibility to support varying duties and operational needs, including occasional on‑call or shift coverage.
• Collaborate with pharmacy technicians, pharmacists, and facility staff to coordinate refills, delivery requests, and medication inquiries.
• Stay current on medical terminology, insurance claims processes, and accounts receivable procedures to provide accurate information to customers.

Essential Qualifications

• High school diploma or equivalent, with a minimum of two (2) years of call center experience, or two (2) years of related experience in a fast‑paced environment.
• Associate’s degree or higher and at least one (1) year of call center experience, or equivalent experience.
• Strong customer service orientation with a proven track record of delivering exceptional service.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Active listening skills and the ability to remain composed under pressure.
• Exceptional attention to detail and strong organizational skills.
• Ability to manage multiple tasks simultaneously while meeting performance expectations.
• Problem‑solving and conflict resolution skills, with a proactive approach to identifying and addressing issues.
• Adaptability to changing priorities and varying schedules.

Preferred Qualifications

• Experience in customer‑facing roles within home care, healthcare, financial services, insurance, claims, billing, or call center environments.
• Knowledge of medical terminology, insurance claims, and accounts receivable processes.
• Familiarity with pharmacy software systems and electronic health records.
• Previous experience in a pharmacy or medication distribution setting.

Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Strong analytical and critical thinking abilities.
• Proficiency in Microsoft Office Suite and experience with CRM or call center platforms.
• Time management skills and the ability to prioritize tasks effectively.
• Team player who collaborates across departments to achieve common goals.
• Commitment to continuous improvement and professional development.

Career Growth & Learning Benefits

At brighthush, we are committed to your professional development. As a Pharmacy Customer Service Specialist, you will have access to:

• Structured onboarding and a six‑week on‑site training program to ensure you’re fully equipped for success.
• Ongoing learning modules covering pharmacy operations, compliance, and customer service best practices.
• Mentorship from experienced pharmacy technicians and pharmacists.
• Clear career pathways to roles such as Pharmacy Operations Coordinator, Quality Assurance Analyst, or Pharmacy Team Lead.
• Regular performance reviews and goal‑setting sessions to align your growth with organizational objectives.

Work Environment & Company Culture

brighthush values a supportive, inclusive, and collaborative workplace. Our culture is built on:

• Respect for diverse perspectives and backgrounds.
• Open communication channels across all levels.
• Recognition of individual and team achievements.
• Commitment to employee well‑being through flexible scheduling and remote work options.
• Community engagement initiatives that allow employees to give back and make a difference.

Compensation & Benefits

While specific salary ranges are determined by experience and qualifications, brighthush offers a comprehensive benefits package that includes:

• Competitive base salary with performance‑based incentives.
• Health, dental, vision, and life insurance coverage.
• Company‑paid short‑ and long‑term disability insurance.
• Flexible schedule options and paid time off (PTO) to support work‑life balance.
• Tuition reimbursement program to support your educational goals.
• Employee discount program and DailyPay for immediate access to earned wages.
• License fee reimbursement for pharmacy technician certifications.
• 401(k) retirement plan with company match.
• Pet insurance to care for your furry family members.

Training & Remote Transition

All new hires are required to complete a six‑week, on‑site training program at our brighthush training center located at 4924 Green Road, Suite 101, Raleigh, NC 27616. During this period, you will receive hands‑on instruction, shadow experienced team members, and gain proficiency in our systems and processes. Upon successful completion of training and meeting performance expectations, you will transition to a fully remote work arrangement, with the flexibility to manage your schedule while maintaining high service standards.

How to Apply

If you are passionate about delivering exceptional pharmacy support and want to join a forward‑thinking organization that values growth, diversity, and community impact, we encourage you to apply today. Submit your resume and cover letter through our careers portal, and let’s explore how you can contribute to brighthush’s mission of improving medication access for all.

For more information about brighthush and our commitment to excellence, visit or connect with us on LinkedIn, Twitter, and Facebook.

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