Dynamic Associate Customer Service Representative – Order Management & SAP Expertise – Brighthush Career Opportunity

About Brighthush

Brighthush is a leading global talent solutions provider that has been empowering organizations since 1998. With a presence in more than 30 countries, we specialize in delivering high‑quality recruitment, staffing, and workforce management services that help businesses adapt to rapid technological change and evolving market demands. Our mission is simple: to connect the right people with the right opportunities, creating a win‑win for clients and candidates alike.

At Brighthush, we believe that our people are our greatest asset. Our culture is built on five core values—value, passion, excellence, empowerment, and happiness—that guide everything we do. We foster an environment where creativity thrives, collaboration is encouraged, and every employee has the resources, flexibility, and support needed to build a healthy, balanced, and fulfilling career.

We are proud to be recognized as an INC 5000 company for ten consecutive years, a recipient of the Michigan Economic Bright Spots award, and a top‑ranked staffing firm by Crain’s Detroit Business and TechServe Alliance. These accolades reflect our commitment to excellence and our dedication to creating a workplace where talent can flourish.

Position Overview

Brighthush is seeking a highly motivated Associate Customer Service Representative to join our dynamic Customer Experience team in Auburn Hills, Michigan. In this role, you will be the primary point of contact for our valued clients, managing the entire order lifecycle—from initial entry to final delivery—while ensuring a flawless, zero‑defect customer experience.

As an Associate CSR, you will work closely with cross‑functional partners, including sales, finance, logistics, and technical support, to resolve inquiries, process orders, and drive continuous improvement. Your strong communication skills, analytical mindset, and SAP expertise will enable you to translate customer needs into actionable insights that benefit both the client and Brighthush.

Key Responsibilities

• Customer Engagement & Order Management: Own the end‑to‑end order process, including entry, returns, credits, and invoicing, using SAP R3 or equivalent systems.
• Process Excellence: Maintain accurate and timely SAP transactions—order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, and invoices.
• Relationship Building: Develop strong working relationships with commercial team partners to exceed customer expectations and drive repeat business.
• Data‑Driven Insight: Analyze customer ordering patterns to anticipate needs and recommend proactive solutions.
• Technical Liaison: Serve as the primary point of contact for customers on administrative and technical matters, including EDI, Capture, and other system integrations.
• Issue Resolution: Respond to customer inquiries and complaints promptly, reviewing daily reports (open order, returns, SAP block, promise/failure) to identify and resolve issues before they impact service levels.
• Adaptability: Demonstrate flexibility and adaptability in a fast‑paced, dynamic team environment, quickly identifying and owning resolution of customer issues.
• Dispute Management: Investigate and drive timely resolution of customer disputes, coordinating with credit, sales, and other stakeholders.
• Return Authorization: Make decisions on customer returns within the assigned Delegation of Authority (DOA) limits, ensuring compliance with quality and financial controls.
• Information Relay: As part of the account team, relay all pertinent information gathered from the customer to the account manager, including forecasts, new projects, and organizational changes.

Essential Qualifications

• High School Diploma required; College degree preferred.
• Minimum of 2 years of order entry experience in a customer‑facing role.
• Hands‑on experience with SAP R3 (or equivalent ERP system) in a production environment.
• Strong analytical and problem‑solving skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a collaborative team.
• Strong attention to detail and commitment to accuracy.
• Valid driver’s license and reliable transportation (required for occasional client visits).

Preferred Qualifications

• Experience in a high‑volume, fast‑paced customer service environment.
• Knowledge of EDI, Capture, and other integration tools.
• Previous exposure to the manufacturing or logistics industry.
• Experience with dispute resolution and credit management.
• Certification in SAP or related ERP systems.
• Multilingual capabilities (Spanish, French, or other languages).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Process Ownership: Ability to take full responsibility for the order lifecycle and drive continuous improvement.
• Analytical Thinking: Proficiency in interpreting data, spotting trends, and making data‑driven decisions.
• Communication: Clear, concise, and professional communication across all levels.
• Collaboration: Strong teamwork skills and the ability to coordinate with multiple stakeholders.
• Adaptability: Comfortable working in a dynamic environment and handling changing priorities.
• Technical Proficiency: Comfortable navigating complex ERP systems and troubleshooting technical issues.

Career Growth & Learning Opportunities

At Brighthush, we invest in your professional development. As an Associate CSR, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on SAP, customer service best practices, and industry trends.
• Opportunities to cross‑train in related functions such as sales, finance, and logistics.
• Clear career pathways to senior CSR, Customer Experience Manager, or Operations Lead roles.
• Support for obtaining professional certifications (e.g., SAP Certified Application Associate).

Work Environment & Culture

Brighthush offers a hybrid work model—four days in the Auburn Hills office and one day from home—providing the flexibility to balance professional and personal commitments. Our office is a collaborative, open‑space environment equipped with modern amenities, including:

• High‑speed Wi‑Fi and state‑of‑the‑art communication tools.
• Wellness rooms and ergonomic workstations.
• On‑site coffee bar and snack station.
• Regular team‑building events, volunteer opportunities, and wellness programs.

We celebrate diversity and inclusion, fostering a culture where every voice is heard and every employee can thrive.

Compensation & Benefits

While specific salary ranges are determined by experience and qualifications, Brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• Term life and voluntary disability insurance.
• Optional pre‑paid legal and identity theft protection plans.
• Flexible spending accounts (FSA) for medical and dependent care.
• Work‑visa sponsorship for qualified candidates.
• Paid time off, holidays, and a generous parental leave policy.
• Employee recognition programs and annual awards.

Why Brighthush?

Brighthush is more than a workplace—it’s a community where innovation, collaboration, and personal growth converge. By joining our team, you will:

• Work with cutting‑edge technology and industry‑leading clients.
• Be part of a forward‑thinking organization that values your ideas.
• Enjoy a supportive environment that rewards hard work and creativity.
• Benefit from a transparent career ladder and continuous learning opportunities.
• Contribute to projects that have a real impact on businesses worldwide.

Ready to Join Brighthush?

If you are a proactive, customer‑focused professional with a passion for order management and a desire to grow within a dynamic, global organization, we want to hear from you. Bring your expertise, curiosity, and drive to Brighthush and help us continue to deliver exceptional service to our clients.

Apply today and take the first step toward an exciting career with Brighthush!