Customer Experience Specialist – Danish‑Speaking E‑Commerce Support Lead with Full Relocation Package – Join brighthush

About brighthush and the Future of Digital Customer Experience

brighthush is a trailblazing technology powerhouse that has redefined how consumers interact with digital products worldwide. With a portfolio that spans cutting‑edge hardware, immersive software, and a globally recognized e‑commerce platform, brighthush consistently sets the benchmark for user experience, innovation, and premium customer service. As the world moves toward seamless, omnichannel shopping, brighthush is expanding its customer support footprint to ensure every shopper, regardless of location, receives the same level of care and expertise.

We are looking for a dedicated Danish‑speaking Customer Experience Specialist to join our dynamic support team in Portugal. This role is not just about answering questions—it’s about shaping the journey of every customer, turning challenges into opportunities, and reinforcing brighthush’s reputation as a customer‑centric brand.

Why This Opportunity Stands Out

• Global Impact – Your work will directly influence the satisfaction of thousands of customers across Europe.
• Full Relocation Package – We provide comprehensive relocation assistance, including housing, to help you settle comfortably in Portugal.
• Career Growth – As part of brighthush’s fast‑growing support ecosystem, you’ll have clear pathways to senior specialist, team lead, and even cross‑functional roles.
• Innovative Culture – Experience a workplace that values creativity, continuous learning, and a healthy work‑life balance.

Key Responsibilities

As a Danish‑speaking Customer Experience Specialist, you will be the frontline ambassador of brighthush’s brand. Your day‑to‑day tasks will include:

• Customer Interaction – Respond to inquiries via email, live chat, and phone, covering order status, delivery tracking, returns, refunds, and payment issues.
• Problem Resolution – Diagnose and resolve complex customer problems, escalating when necessary while maintaining a calm, professional tone.
• Data Stewardship – Handle sensitive customer information securely, adhering to GDPR and internal data protection protocols.
• Cross‑Functional Collaboration – Work closely with logistics partners, finance, and product teams to ensure a seamless customer experience.
• Process Improvement – Identify recurring pain points and propose actionable improvements to reduce resolution time and increase satisfaction scores.
• Shift Flexibility – Operate on rotating shifts, including evenings, weekends, and holidays, to support a 24/7 global customer base.
• Quality Assurance – Participate in peer reviews and quality audits to maintain high service standards.

Essential Qualifications

• Language Proficiency – C2 level fluency in Danish (both written and spoken) and C1 level fluency in English.
• Attention to Detail – Ability to manage multiple tickets accurately while maintaining high quality.
• Self‑Management – Strong organizational skills to prioritize tasks and meet deadlines independently.
• Technical Aptitude – Comfortable using CRM systems, ticketing platforms, and basic troubleshooting tools.
• Shift Readiness – Willingness to work rotating shifts, including nights and weekends.
• Legal Eligibility – EU passport holder or valid Portuguese residence card.

Preferred Qualifications (Nice to Have)

• Experience in e‑commerce or tech support roles.
• Knowledge of order management systems (OMS) and logistics workflows.
• Previous experience working in a multicultural, remote team environment.
• Familiarity with GDPR compliance and data privacy best practices.
• Additional language skills (e.g., Spanish, German, French).

Core Skills & Competencies

• Customer‑Centric Mindset – Passion for delivering exceptional service and turning negative experiences into positive outcomes.
• Communication Excellence – Clear, concise, and empathetic communication across multiple channels.
• Problem‑Solving – Analytical thinking to diagnose issues quickly and propose effective solutions.
• Adaptability – Ability to thrive in a fast‑changing environment with evolving processes.
• Team Collaboration – Strong interpersonal skills to work effectively with cross‑functional teams.
• Time Management – Efficiently juggle multiple tasks while maintaining high service quality.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Customer Experience Specialist, you will have access to:

• Structured mentorship programs with senior support leaders.
• Regular training sessions on product updates, new technologies, and customer service best practices.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Customer Success Manager, or Product Feedback Analyst.
• Participation in cross‑departmental projects that influence product development and customer journey mapping.
• Annual performance reviews that align with clear career progression paths.

Work Environment & Company Culture

brighthush fosters a culture that blends innovation with inclusivity. Key highlights include:

• Remote‑First Flexibility – While based in Portugal, you can work remotely with flexible hours to accommodate your lifestyle.
• Diverse Team – Collaborate with colleagues from over 30 countries, bringing a wealth of perspectives and ideas.
• Employee Well‑Being – Comprehensive wellness programs, mental health resources, and regular team‑building activities.
• Continuous Learning – Access to online learning platforms, certifications, and conference sponsorships.
• Innovation Labs – Opportunities to experiment with emerging technologies like AI chatbots and predictive analytics.

Compensation, Perks, and Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for senior support specialists.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health and dental insurance coverage for you and your dependents.
• Generous paid time off, including holidays, personal days, and a flexible vacation policy.
• Relocation assistance covering moving expenses, housing search, and a temporary housing stipend.
• Employee stock options and long‑term incentive plans.
• Access to a company‑wide wellness stipend for gym memberships, meditation apps, and more.

How to Apply

If you are a Danish‑speaking professional ready to elevate customer experiences and thrive in a global tech environment, we encourage you to apply today. Submit your resume, a brief cover letter outlining your experience with e‑commerce support, and any relevant certifications.

Join brighthush and become part of a team that is shaping the future of digital commerce, one satisfied customer at a time.