Danish Customer Support Specialist – E-commerce Excellence & Multilingual Support at brighthush, Relocation to Portugal Included
About brighthush
brighthush is a global powerhouse in the world of e‑commerce and digital retail, renowned for setting the gold standard in user experience, innovation, and premium customer service. With a presence in more than 30 countries and a portfolio of flagship brands, brighthush has earned a reputation for delivering seamless, personalized shopping journeys that delight customers around the world. Our mission is simple: to transform the way people shop online by combining cutting‑edge technology with human‑centric support.
As we expand our footprint in Portugal, we are looking for talented, customer‑centric professionals who speak Danish and are ready to bring their expertise to a dynamic, multicultural team. Whether you are already in Portugal or planning to relocate, brighthush offers full relocation assistance—including housing support—to ensure a smooth transition.
Why Join brighthush?
- Global Impact – Your work will directly influence the shopping experience of thousands of Danish‑speaking customers worldwide.
- Career Growth – brighthush invests heavily in employee development, offering mentorship, cross‑functional projects, and clear pathways to senior roles.
- Inclusive Culture – We celebrate diversity, foster collaboration, and encourage every team member to bring fresh ideas to the table.
- Competitive Compensation – A comprehensive salary package, performance bonuses, and a robust benefits program.
- Work‑Life Balance – Flexible scheduling, rotating shifts that fit your lifestyle, and a supportive remote‑first environment.
Role Overview
As a Danish‑speaking E‑commerce Support Specialist at brighthush, you will be the frontline advocate for our online shoppers. Your primary mission is to guide customers through every step of their purchase journey—answering inquiries, resolving issues, and ensuring a friction‑free experience. You will collaborate closely with cross‑functional teams, including logistics, finance, and product, to deliver solutions that exceed customer expectations.
Key Responsibilities
- Customer Interaction – Respond to inquiries via email, live chat, and phone regarding orders, deliveries, returns, and payments.
- Issue Resolution – Diagnose and resolve customer problems efficiently, escalating to the appropriate internal teams when necessary.
- Data Security & Compliance – Handle sensitive customer information with the utmost confidentiality, adhering to GDPR and internal data protection policies.
- Process Improvement – Identify recurring pain points and propose enhancements to streamline support workflows.
- Collaboration – Work hand‑in‑hand with carriers, warehouse teams, and finance to ensure accurate order fulfillment and timely refunds.
- Shift Management – Operate within rotating shifts, including evenings, weekends, and holidays, to provide 24/7 coverage for our global customer base.
- Reporting & Analytics – Track key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
Essential Qualifications
- Danish Language Proficiency – C2 level in both written and spoken Danish.
- English Proficiency – C1 level or higher, ensuring clear communication with international teams.
- Customer‑Centric Mindset – Demonstrated ability to empathize with customers and deliver solutions that exceed expectations.
- Attention to Detail – Meticulous handling of order data, returns, and payment information.
- Self‑Motivation – Proven track record of managing tasks independently and meeting tight deadlines.
- Technical Aptitude – Comfortable navigating CRM systems, ticketing platforms, and basic spreadsheet tools.
- Adaptability – Willingness to work on rotating shifts and adapt to evolving customer needs.
- Legal Eligibility – EU member state passport or valid residence card for Portugal.
Preferred Qualifications
- Experience in e‑commerce customer support or retail environments.
- Familiarity with logistics and order‑management systems.
- Knowledge of GDPR and data protection best practices.
- Experience working in a multicultural, remote‑first team.
- Additional language skills (e.g., English, Spanish, Portuguese) are a plus.
Skills & Competencies
- Communication Excellence – Clear, concise, and empathetic communication across multiple channels.
- Problem‑Solving – Analytical mindset to diagnose issues and devise effective solutions.
- Time Management – Ability to juggle multiple tickets while maintaining high quality.
- Collaboration – Strong teamwork skills, comfortable liaising with diverse departments.
- Resilience – Maintain composure under pressure and handle challenging customer interactions gracefully.
- Continuous Learning – Eagerness to stay updated on product changes, policy updates, and industry trends.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Danish Customer Support Specialist, you will have access to:
- Structured mentorship programs with senior leaders.
- Cross‑functional projects that expose you to logistics, finance, and product teams.
- Regular training sessions on new technologies, customer service best practices, and industry standards.
- Clear promotion pathways to roles such as Team Lead, Customer Experience Manager, or Operations Specialist.
- Opportunities to attend international conferences and workshops.
Work Environment & Culture
brighthush thrives on a culture of innovation, respect, and collaboration. Our remote‑first approach means you can work from anywhere in Portugal while staying connected through:
- Weekly virtual stand‑ups and team huddles.
- Monthly all‑hands meetings to share company updates and celebrate wins.
- Open‑door policy encouraging feedback and continuous improvement.
- Inclusive events, both virtual and in‑person, that celebrate diversity and foster community.
Compensation, Perks & Benefits
While specific figures may vary based on experience, brighthush offers a competitive package that includes:
- Base salary aligned with market standards for senior customer support roles.
- Performance‑based bonuses tied to customer satisfaction and operational metrics.
- Health and dental insurance, including coverage for dependents.
- Paid time off, including vacation, sick leave, and public holidays.
- Relocation assistance covering housing search, moving costs, and a relocation stipend.
- Flexible work hours and rotating shift options to support work‑life balance.
- Employee wellness programs, including gym memberships and mental health resources.
- Professional development budget for courses, certifications, and conferences.
How to Apply
If you are a Danish‑speaking professional with a passion for customer service and a desire to work in a fast‑paced, global environment, we want to hear from you. Submit your application through the link below and join the brighthush team in redefining e‑commerce excellence.