Customer Happiness Ambassador – Remote, Full‑Time, Entry Level – Join brighthush’s Global Support Team

About brighthush

At brighthush, we’re redefining the way people experience customer service in the digital age. Founded on the belief that every interaction should leave a lasting positive impression, brighthush has grown from a small startup into a global leader in AI‑powered customer support solutions. Our mission is simple: empower businesses to deliver exceptional, personalized experiences at scale, while giving our team members the tools, flexibility, and growth opportunities they need to thrive.

With a presence in North America, Europe, and Asia, brighthush serves a diverse portfolio of clients ranging from e‑commerce giants to boutique brands. We’re proud to be at the forefront of the customer experience revolution, leveraging cutting‑edge AI technologies such as ChatGPT, Claude, and proprietary natural‑language processing engines to streamline support workflows and elevate satisfaction scores.

Our culture is built on collaboration, continuous learning, and a deep commitment to work‑life balance. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic, inclusive environment where your voice matters and your contributions drive real impact.

Why This Role Is a Game‑Changer

The Customer Happiness Ambassador is more than a support agent—it’s a frontline champion who shapes the brand’s reputation, builds lasting relationships, and fuels our data‑driven improvement cycle. As the first point of contact for our global customer base, you’ll be the face of brighthush’s dedication to quality, empathy, and innovation.

Why join? Because you’ll:

• Work remotely from anywhere in Canada, enjoying the freedom of a flexible schedule.
• Collaborate with a cross‑functional team of AI engineers, product managers, and marketing specialists.
• Receive ongoing training in the latest AI tools and customer‑centric best practices.
• Contribute directly to product enhancements by feeding real‑world insights back to our development teams.
• Advance your career through structured mentorship, leadership programs, and clear promotion pathways.

Key Responsibilities

As a Customer Happiness Ambassador, you’ll be the heartbeat of our support ecosystem. Your day‑to‑day tasks will include:

• Engaging with Customers: Respond to inquiries via chat, email, and social media with a friendly, professional tone that reflects brighthush’s brand voice.
• Resolving Challenges: Diagnose and troubleshoot issues, leveraging AI tools to provide accurate, timely solutions while maintaining a high first‑contact resolution rate.
• Following Up: Ensure customer satisfaction by conducting follow‑up communications, gathering feedback, and closing tickets with a personal touch.
• Escalation Management: Identify complex cases that require deeper investigation and seamlessly hand them off to specialized teams, ensuring a smooth transition.
• Data Capture & Analysis: Log interactions accurately, flag recurring pain points, and contribute to our knowledge base to improve future support efficiency.
• Continuous Improvement: Participate in weekly retrospectives, share insights on AI tool usage, and suggest enhancements to scripts, templates, and workflows.

Essential Qualifications

We’re looking for candidates who bring a blend of customer‑service expertise, tech savviness, and a passion for learning. The minimum requirements are:

• At least one year of professional customer service experience in a fast‑paced environment.
• Fluent in English, with excellent written and verbal communication skills.
• Strong problem‑solving abilities and a knack for turning challenges into opportunities.
• Comfortable using AI tools such as ChatGPT and Claude, and a willingness to experiment with new technologies.
• Availability to work 40 hours per week, covering the 8 AM–12 AM EST window, 7 days a week.
• Reliable internet connection and a quiet workspace suitable for remote work.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience with CRM platforms (e.g., Zendesk, Freshdesk, HubSpot).
• Background in AI or data analytics—understanding how machine learning models influence customer interactions.
• Multilingual capabilities—additional language proficiency is a plus.
• Prior exposure to the retail or e‑commerce sector, especially in a B2C context.
• Strong organizational skills and the ability to manage multiple concurrent tickets without compromising quality.

Core Skills & Competencies

Success in this role hinges on a blend of soft and technical skills:

• Empathy & Emotional Intelligence: Ability to read customer sentiment and respond with genuine care.
• Communication: Clear, concise, and engaging written and verbal communication.
• Tech Fluency: Quick adaptation to new software, AI interfaces, and evolving support tools.
• Time Management: Prioritizing tasks in a high‑volume environment while maintaining accuracy.
• Collaboration: Working effectively with cross‑functional teams, including product, engineering, and marketing.
• Analytical Thinking: Interpreting data trends, identifying root causes, and proposing actionable solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Happiness Ambassador, you’ll have access to:

• Structured Onboarding: A comprehensive 4‑week program covering company culture, product knowledge, and AI tool mastery.
• Mentorship: Pairing with senior ambassadors or AI specialists to accelerate skill development.
• Continuous Learning: Monthly webinars, workshops, and access to an internal learning portal featuring courses on AI, customer psychology, and advanced support techniques.
• Career Pathways: Clear progression tracks to roles such as Senior Ambassador, Team Lead, AI Support Engineer, or Product Analyst.
• Cross‑Functional Projects: Opportunities to collaborate on product enhancements, data science initiatives, and marketing campaigns.

Work Environment & Company Culture

brighthush thrives on a culture that values:

• Flexibility: Remote work with a flexible shift schedule that respects personal commitments.
• Inclusivity: A diverse workforce where every voice is heard and celebrated.
• Innovation: A sandbox mentality that encourages experimentation with AI and new support methodologies.
• Transparency: Open communication channels, regular town halls, and a flat hierarchy that empowers employees to make decisions.
• Well‑being: Regular wellness check‑ins, mental health resources, and an emphasis on maintaining a healthy work‑life balance.

Compensation & Benefits

While the base salary for this entry‑level role is competitive at CAD 50,000 per year, brighthush offers a comprehensive benefits package designed to support your professional and personal life:

• Generous paid time off (vacation, sick leave, and personal days).
• Health, dental, and vision insurance plans for you and your dependents.
• Flexible spending accounts (FSA) and health savings accounts (HSA) to cover out‑of‑pocket medical expenses.
• 401(k) or equivalent retirement savings plan with company match.
• Employee stock purchase plan (ESPP) to share in brighthush’s growth.
• Professional development stipend for courses, certifications, and conferences.
• Monthly wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Annual company retreats and team‑building events.
• Access to a cutting‑edge AI toolkit and continuous training on emerging technologies.

How to Apply

Ready to become a pivotal part of brighthush’s customer experience revolution? Submit your resume and a brief cover letter highlighting why you’re the perfect fit for the Customer Happiness Ambassador role. We’re excited to learn how your unique background and passion for customer service can help us elevate the brand’s reputation worldwide.

Click the link below to apply now and start your journey with brighthush:

We look forward to welcoming you to our vibrant, AI‑driven community where every interaction matters and every team member has the chance to shine.