Customer Onboarding & Learning Systems Specialist – Driving Digital Adoption & Structured Training for SaaS Solutions at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers businesses across diverse verticals with cutting‑edge enterprise management software. With a portfolio that spans finance, supply chain, human resources, and customer experience, we help organizations unlock their full potential through intelligent automation, data‑driven insights, and seamless digital workflows. Our mission is to make complex processes simple, enabling our clients to focus on what truly matters: growth, innovation, and delivering exceptional value to their customers.

At brighthush, we believe that technology is only as powerful as the people who use it. That’s why we invest heavily in learning and development, both for our clients and our own teams. We’re looking for a passionate Customer Onboarding & Learning Systems Specialist to join our dynamic, remote‑first culture and help shape the future of digital adoption.

Role Overview

As a Customer Onboarding & Learning Systems Specialist, you will be the bridge between our clients and the powerful tools we provide. You’ll design, build, and deliver engaging learning experiences that accelerate adoption, reduce time‑to‑value, and drive measurable business outcomes. Your work will directly influence how our customers interact with our SaaS platform, ensuring they achieve success and become long‑term advocates for brighthush.

Key Responsibilities

• Design and Deliver Client Training: Create compelling, role‑specific training modules—live webinars, on‑demand videos, and interactive workshops—that cater to diverse learning styles.
• Build Onboarding Programs: Architect end‑to‑end onboarding journeys that guide new users from initial login to full proficiency, incorporating best practices in instructional design and user experience.
• Implement Learning Tools: Deploy and configure digital adoption platforms, learning management systems (LMS), and AI‑powered coaching tools to deliver contextual, just‑in‑time learning.
• Collaborate with Product & Success Teams: Work closely with product managers, customer success leaders, and technical writers to ensure training content aligns with product roadmaps and customer needs.
• Measure Impact: Track key performance indicators (KPIs) such as adoption rates, training completion, and customer satisfaction scores, and use data to iterate and improve learning experiences.
• Champion Continuous Improvement: Stay current on industry trends in digital adoption, e‑learning, and AI, and recommend innovative solutions that keep brighthush at the forefront of customer enablement.

Essential Qualifications

• Minimum of 2 years of experience in software training, customer onboarding, or customer success roles.
• Proven track record of designing and delivering structured learning programs for SaaS or enterprise software.
• Strong communication skills—both written and verbal—across all levels of an organization.
• Self‑starter mentality with the ability to work independently in a fast‑paced, remote environment.
• Experience with digital adoption platforms (e.g., Userpilot, WalkMe) and learning management systems.
• Familiarity with Salesforce, AI tools, and other SaaS ecosystems.
• Proficiency in using Zoom, Microsoft Teams, or similar collaboration tools for live training sessions.

Preferred Qualifications

• Background in instructional design or learning technology.
• Experience with analytics platforms (e.g., Tableau, Power BI) to track learning metrics.
• Knowledge of agile development practices and how they intersect with training delivery.
• Certifications in e‑learning, instructional design, or project management.

Skills & Competencies

• Instructional Design: Ability to translate complex technical concepts into clear, engaging learning experiences.
• Project Management: Strong organizational skills to manage multiple training projects simultaneously.
• Analytical Thinking: Data‑driven mindset to assess training effectiveness and identify improvement opportunities.
• Customer‑Centric Mindset: Deep empathy for client challenges and a passion for solving problems through education.
• Technical Proficiency: Comfortable navigating SaaS platforms, LMS, and digital adoption tools.
• Collaboration: Excellent teamwork skills, working cross‑functionally with product, sales, and support teams.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Customer Onboarding & Learning Systems Specialist, you’ll have access to:

• Mentorship from senior learning architects and product leaders.
• Regular training on the latest digital adoption technologies and AI advancements.
• Opportunities to lead cross‑functional projects and influence product roadmap decisions.
• Clear career pathways into roles such as Learning & Development Manager, Customer Success Lead, or Product Enablement Director.

Work Environment & Culture

brighthush thrives on a culture of innovation, transparency, and inclusivity. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Open‑door communication channels with leadership.
• Flexible work hours that respect work‑life balance.
• Annual virtual retreats and quarterly in‑person meet‑ups for team building.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote SaaS training specialists.
• Performance‑based bonuses tied to adoption metrics and customer satisfaction.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Unlimited paid time off and flexible vacation policy.
• Professional development stipend for courses, certifications, and conferences.
• Access to cutting‑edge learning tools and platforms for personal use.

Why Join brighthush?

When you join brighthush, you become part of a forward‑thinking team that is reshaping how businesses adopt technology. You’ll:

• Work on high‑impact projects that directly influence customer success.
• Collaborate with industry leaders and innovators.
• Enjoy a supportive, inclusive environment that values your voice.
• Benefit from continuous learning and career advancement opportunities.

How to Apply

Ready to make a difference? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Onboarding & Learning Systems Specialist role at brighthush. We look forward to exploring how your expertise can help our clients thrive.