Senior Customer Success Manager – Enterprise SaaS & Cloud Solutions – Remote UK/Ireland

About brighthush

brighthush is a trailblazer in the digital workplace arena, redefining how organizations empower their employees through secure, personalized, and highly scalable cloud solutions. With a portfolio that spans identity management, secure access, and intelligent automation, brighthush delivers a seamless digital experience that drives productivity, enhances security, and fuels innovation. Our mission is simple yet powerful: to help businesses unlock the full potential of their workforce by providing the tools and insights they need to thrive in a rapidly evolving digital landscape.

As a global leader, brighthush has earned a reputation for excellence, earning industry accolades for our cutting‑edge technology and customer‑centric approach. We are committed to fostering a culture of collaboration, continuous learning, and inclusivity. Our teams are distributed across the globe, yet we share a unified vision: to create a brighter, more connected future for every employee we serve.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking organization that values innovation, agility, and impact. We empower our people to take ownership of their projects, experiment with new ideas, and grow their careers in a supportive environment. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find opportunities to learn, lead, and make a tangible difference.

We offer a competitive compensation package, comprehensive benefits, and a flexible work model that supports work‑life balance. As a remote‑first company, you’ll have the freedom to work from anywhere in the United Kingdom or Ireland, while still enjoying the camaraderie of a global team.

Key Responsibilities

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for our enterprise customers, ensuring they achieve maximum value from our SaaS and cloud solutions. Your day‑to‑day responsibilities will include:

• Customer Relationship Management: Build and nurture long‑term relationships with key stakeholders, including C‑suite executives, IT leaders, and business unit managers.
• Adoption & Engagement: Drive product adoption through strategic onboarding, training, and continuous engagement initiatives.
• Business Reviews & Health Checks: Conduct quarterly business reviews (QBRs) to assess performance, identify growth opportunities, and align on future roadmaps.
• Issue Escalation & Resolution: Act as the primary point of contact for escalated issues, coordinating cross‑functional teams to deliver swift, effective solutions.
• Strategic Account Planning: Develop and execute account plans that align with customer objectives and brighthush’s growth strategy.
• Data‑Driven Insights: Leverage analytics and usage data to provide actionable insights that drive customer success and retention.
• Collaboration with Product & Engineering: Relay customer feedback to product teams, influencing roadmap decisions and feature enhancements.
• Travel & On‑Site Engagement: Travel up to 20% of the time to meet customers in person, attend industry events, and represent brighthush at key conferences.

Essential Qualifications

To thrive in this role, you should bring the following experience and skills:

• Minimum 5 years of experience in Customer Success, Account Management, Consulting, or a related customer‑facing role within the SaaS or cloud software industry.
• Proven track record of managing enterprise‑level relationships and driving measurable adoption and renewal metrics.
• Strong communication and stakeholder management skills, with the ability to influence at all levels of an organization.
• Hands‑on experience with Workspace ONE, Horizon, or similar digital workplace platforms.
• Excellent analytical and problem‑solving abilities, with a data‑driven mindset.
• Fluency in English, both written and spoken.
• Comfortable with remote work and self‑management, while maintaining a high level of collaboration across distributed teams.
• Willingness to travel up to 20% of the time, primarily within the UK and Ireland.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• Experience working with large, complex enterprise customers (10,000+ users).
• Background in identity and access management (IAM) or related security domains.
• Knowledge of Microsoft Azure, AWS, or Google Cloud Platform ecosystems.
• Experience with customer success tools such as Gainsight, Totango, or similar platforms.
• Prior experience in a fast‑paced, high‑growth technology company.
• Certifications in SaaS, cloud, or customer success methodologies.

Skills & Competencies

Success at brighthush requires a blend of technical acumen, business insight, and interpersonal finesse. Key competencies include:

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Customer Advocacy: Passion for championing the customer’s voice and ensuring their success.
• Project Management: Skilled at coordinating cross‑functional initiatives and managing timelines.
• Data Literacy: Comfortable interpreting dashboards, KPIs, and usage metrics to inform decisions.
• Adaptability: Thrive in a dynamic environment, quickly pivoting to meet evolving customer needs.
• Collaboration: Work seamlessly with sales, product, engineering, and support teams.
• Communication: Articulate complex concepts to both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs pairing you with senior leaders across the organization.
• Access to a wealth of learning resources, including online courses, certifications, and industry conferences.
• Clear career pathways, from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Cross‑functional projects that allow you to broaden your skill set and gain exposure to product, sales, and engineering teams.
• Regular performance reviews and goal‑setting sessions to help you stay on track and achieve your career aspirations.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote‑first culture means you can work from anywhere in the UK or Ireland while staying connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door communication channels with leadership.
• Inclusive events such as virtual coffee chats, hackathons, and wellness sessions.
• A culture that celebrates wins, learns from failures, and continuously iterates.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles in the UK and Ireland.
• Performance‑based bonuses tied to customer renewal, expansion, and satisfaction metrics.
• Health and dental insurance, mental health support, and wellness stipends.
• Generous paid time off (PTO) and flexible working arrangements.
• Professional development budget for courses, certifications, and conferences.
• Equity or stock‑option plans to share in brighthush’s growth.
• Employee referral bonuses and other incentive programs.

How to Apply

Ready to take the next step in your career and help shape the future of digital workplaces? Click the link below to submit your application and join the brighthush team.