Strategic Customer Implementation Manager – Healthcare & Regulated Industries – Driving Seamless Onboarding & Cross‑Functional Success

About brighthush

brighthush is a forward‑thinking leader in the healthcare technology space, dedicated to delivering innovative safety systems and medical waste solutions that protect patients, staff, and the environment. With a portfolio that spans hospitals, clinics, long‑term care facilities, and research institutions, we empower our partners to meet the highest regulatory standards while driving operational excellence. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success. As a remote‑first organization headquartered in Chicago, we bring together a diverse team of experts who thrive on solving complex challenges and delivering measurable impact.

Why This Role Matters

In the fast‑evolving healthcare landscape, the success of our solutions hinges on flawless implementation. The Customer Implementation Manager is the linchpin that turns strategic plans into real‑world outcomes. By orchestrating cross‑functional teams, managing timelines, and ensuring every stakeholder is aligned, you will directly influence customer satisfaction, retention, and the overall growth trajectory of brighthush. This is an opportunity to shape the customer journey, drive process improvements, and become a trusted advisor to some of the most critical facilities in the nation.

Key Responsibilities

• Lead End‑to‑End Implementations: Own the full implementation lifecycle from kickoff to go‑live, ensuring projects are delivered on time, within scope, and on budget.
• Stakeholder Management: Serve as the primary point of contact for customers, internal teams (Engineering, Product, Sales, Support), and external partners, fostering transparent communication and proactive issue resolution.
• Project Planning & Execution: Develop detailed project plans, resource allocations, risk mitigation strategies, and status reporting using industry‑standard tools such as Salesforce, Jira, and Microsoft Project.
• Process Optimization: Continuously assess and refine implementation workflows, capturing lessons learned and translating them into best‑practice documentation.
• Team Coordination: Facilitate cross‑functional workshops, sprint planning sessions, and status meetings, ensuring alignment and accountability across all contributors.
• Customer Success Advocacy: Champion the customer’s voice within brighthush, translating feedback into product enhancements and service improvements.
• Compliance & Quality Assurance: Verify that all implementations meet regulatory requirements (HIPAA, FDA, OSHA) and internal quality standards.
• Reporting & Analytics: Produce executive‑level dashboards and reports that track project health, resource utilization, and key performance indicators.

Essential Qualifications

• Bachelor’s degree in Business, Engineering, Healthcare Administration, or a related field (or equivalent professional experience).
• Minimum 4–6 years of experience managing customer implementations or complex project portfolios, preferably within regulated industries such as healthcare, life sciences, or pharmaceuticals.
• Proven track record of delivering projects on time and within budget, with strong analytical and problem‑solving skills.
• Expertise in project management methodologies (Agile, Waterfall) and tools (Salesforce, Jira, Microsoft Project, Confluence).
• Exceptional communication skills—both written and verbal—capable of translating technical concepts for diverse audiences.
• Strong stakeholder management ability, with experience leading cross‑functional teams and influencing senior leadership.
• Knowledge of healthcare regulations (HIPAA, FDA, OSHA) and experience ensuring compliance during implementation.
• Self‑motivated, detail‑oriented, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications & Skills

• Project Management Professional (PMP) or Certified ScrumMaster (CSM) certification.
• Experience with integration of SaaS platforms into enterprise ecosystems.
• Background in change management and training delivery.
• Data‑driven mindset with proficiency in Excel, Power BI, or Tableau.
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.

What You’ll Bring to the Table

• Leadership & Influence: Ability to guide teams through ambiguity, inspire confidence, and drive consensus.
• Customer‑Centric Mindset: Passion for delivering value and building long‑term relationships.
• Technical Acumen: Comfortable navigating complex systems, APIs, and data flows.
• Adaptability: Thrive in a dynamic environment where priorities shift and new challenges arise.
• Collaboration: Strong interpersonal skills that foster teamwork across remote and in‑person settings.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Customer Implementation Manager, you will have access to:

• Structured mentorship programs with senior leaders in Product, Engineering, and Customer Success.
• Paid certifications and training in project management, healthcare compliance, and emerging technologies.
• Cross‑functional project assignments that broaden your skill set and expose you to new business areas.
• Annual leadership workshops and hackathons that encourage innovation and creative problem‑solving.
• Clear promotion pathways to Senior Implementation Lead, Program Manager, or Director of Customer Success.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and work‑life balance. Our team members enjoy:

• Fully equipped home office stipend and ergonomic support.
• Unlimited paid time off and flexible scheduling.
• Regular virtual team‑building events, wellness challenges, and community service initiatives.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Commitment to diversity, equity, and inclusion—ensuring every voice is heard and celebrated.

Compensation & Benefits

• Salary Range: USD 75,343 – 90,127 per year, commensurate with experience.
• Health & Wellness: Comprehensive medical, dental, and vision plans with a generous employer match.
• Retirement: 401(k) plan with company matching to help you build long‑term financial security.
• Paid parental leave, adoption assistance, and bereavement leave.
• Professional development budget for conferences, courses, and certifications.
• Employee stock purchase plan (ESPP) to share in brighthush’s growth.
• Annual wellness stipend for gym memberships, meditation apps, or other health‑related expenses.

How to Apply

If you are ready to lead transformative implementations, collaborate with top talent, and make a tangible impact on patient safety and operational excellence, we want to hear from you. Submit your application through the link below, and let’s explore how you can contribute to brighthush’s mission of redefining healthcare safety.