Customer Relations Representative – brighthush Agent Team Member – Insurance & Client Experience Specialist

About brighthush

brighthush is a forward‑thinking insurance and financial services firm that has redefined the way people protect what matters most. With a portfolio that spans auto, home, life, and commercial insurance, we empower individuals and families to secure their futures while fostering a culture of integrity, innovation, and community impact. Our mission is simple: deliver exceptional service that builds lasting relationships and drives confidence in every client interaction.

Why Join brighthush?

At brighthush, we believe that the heart of our success lies in the people who serve our clients. As a Customer Relations Representative, you will be the face of our agency, the first point of contact for customers, and the champion of their experience. This role offers:

• Remote work flexibility with a fully equipped home office stipend.
• Competitive salary range of $36,000 – $55,000 per year, commensurate with experience.
• Comprehensive benefits package including health, dental, vision, and a 401(k) plan with company match.
• Generous paid time off, holiday schedule, and a wellness stipend.
• Ongoing professional development, mentorship, and clear career progression paths.
• A collaborative, supportive team that values your ideas and celebrates your successes.

Key Responsibilities

As a Customer Relations Representative, you will play a pivotal role in ensuring our clients receive timely, accurate, and compassionate service. Your day-to-day duties will include:

• Customer Interaction: Handle inbound and outbound inquiries via phone, email, and chat, providing solutions that meet or exceed client expectations.
• Issue Resolution: Investigate and resolve policy questions, claims status, billing concerns, and any other customer requests with a focus on accuracy and empathy.
• Data Management: Maintain up‑to‑date customer records in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Retention & Upsell Support: Collaborate with the sales team to identify opportunities for policy renewals, cross‑sell, and upsell, contributing to our retention strategy.
• Team Collaboration: Work closely with underwriting, claims, and marketing departments to streamline processes and share customer insights.
• Continuous Improvement: Participate in regular training sessions, share best practices, and suggest process enhancements that improve customer satisfaction.

Essential Qualifications

We’re looking for individuals who bring a blend of professionalism, curiosity, and resilience to the table. The ideal candidate will:

• Have 1–3 years of customer service experience, preferably in insurance, finance, or a related field.
• Exhibit strong verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Demonstrate a calm, solution‑oriented mindset, especially under high‑pressure or high‑volume situations.
• Be proficient with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Show a proactive attitude toward learning new products, policies, and industry trends.
• Possess a reliable internet connection, a quiet workspace, and a headset for clear audio communication.

Preferred Qualifications

While not mandatory, the following skills and experiences will set you apart:

• Experience in a remote or virtual customer support environment.
• Knowledge of insurance terminology, policy structures, and claims processes.
• Previous exposure to data analytics or reporting tools.
• Multilingual capabilities to serve a diverse client base.
• Certification in Customer Experience Management or related fields.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Empathy & Active Listening: Understand client needs and respond with genuine care.
• Problem‑Solving: Analyze issues, identify root causes, and implement effective solutions.
• Attention to Detail: Ensure accuracy in data entry, documentation, and policy handling.
• Time Management: Prioritize tasks, meet deadlines, and manage multiple inquiries simultaneously.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies.
• Team Player: Collaborate across departments and share knowledge to elevate overall performance.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As you grow in your role, you’ll have access to:

• Structured mentorship programs pairing you with senior agents and industry experts.
• Annual training budgets for certifications, conferences, and skill‑building courses.
• Clear advancement tracks, from Customer Relations Specialist to Senior Agent, and eventually to Leadership roles.
• Cross‑functional projects that expose you to underwriting, claims, and product development.
• Recognition programs that celebrate milestones, innovation, and exceptional customer service.

Work Environment & Culture

brighthush fosters a culture that values transparency, collaboration, and continuous improvement. Our remote-first approach means you’ll enjoy:

• Flexible working hours that accommodate your personal commitments.
• Regular virtual team gatherings, town halls, and social events.
• A culture of open communication where every voice is heard.
• Commitment to diversity, equity, and inclusion, ensuring a welcoming environment for all.
• Community outreach initiatives that allow you to give back and make a tangible impact.

Compensation & Benefits

We offer a competitive salary range of $36,000 – $55,000 per year, based on experience and performance. In addition to base pay, you’ll receive:

• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with a company match up to 4%.
• Paid time off (PTO), sick leave, and paid holidays.
• Wellness stipend and access to virtual fitness classes.
• Home office stipend to ensure you have the tools you need.
• Professional development budget for courses, certifications, and conferences.

Important Note on Employment Structure

brighthush agents are independent contractors who hire their own employees. As such, brighthush agents’ employees are not employees of brighthush. Agents are responsible for all employment decisions regarding their staff, including hiring, training, and compliance.

How to Apply

Ready to bring your energy, empathy, and expertise to brighthush? Click the link below to submit your application and join a team that values your contributions and supports your growth.

Apply to Join brighthush Today

We Look Forward to Speaking With You!

At brighthush, we’re excited to meet passionate individuals who are eager to make a difference in the lives of our clients. If you’re ready to thrive in a supportive, dynamic environment and help shape the future of insurance, we encourage you to apply now. Let’s build something extraordinary together.